At a Glance
- Tasks: Welcome guests, assist with their stay, and ensure a memorable experience.
- Company: Join the iconic Rick Stein Restaurants known for great food and hospitality.
- Benefits: Competitive salary, free meals, discounts, and career development opportunities.
- Other info: Flexible role with opportunities for growth in a supportive environment.
- Why this job: Be part of a friendly team that makes people smile through exceptional service.
- Qualifications: Warm personality, excellent communication skills, and a passion for hospitality.
The predicted salary is between 18900 - 23100 £ per year.
At Rick Stein Restaurants, we’re all about great food, genuine hospitality and creating memorable experiences for every guest. We’re now looking for a warm, friendly and enthusiastic Guest Services Assistant / Receptionist to join our Guest Services team in Padstow.
Based at the restaurant reception at our iconic Seafood Restaurant, you’ll help look after our hotel bedrooms across Padstow and make sure every guest receives a warm welcome and a brilliant stay. This is a flexible role.
We see ourselves as being in the “cheering up industry” – making people smile through great food, drink and experiences. If you love looking after people and enjoy being part of a friendly team, we’d love to hear from you.
What you’ll be doing:
- Giving all our hotel and restaurant guests a warm welcome and friendly goodbye
- Helping to make sure our residents have the best stay possible
- Assisting with hosting in our Seafood Restaurant
- Helping guests with their luggage and parking
- Dealing with guest enquiries and restaurant bookings
- Being on hand to answer questions and help guests make the most of their time with us
- Working closely with the wider Guest Services, restaurant and hotel teams to make sure everything runs smoothly
What we’re looking for:
- A warm, friendly and welcoming personality
- Previous experience in hospitality, hotels, restaurants or customer service is helpful, but we’re more interested in your attitude and approach
- Excellent communication skills and confidence speaking with guests
- Someone who genuinely enjoys looking after people and making them feel welcome
- A calm, helpful and positive approach, even when things get busy
- A hands-on team player who is happy to get stuck in wherever needed
- A genuine interest in great food, drink and hospitality
Grow your career with us:
We’re not just passionate about food – we’re passionate about developing our people too.
What you’ll get:
- Competitive salary plus tips
- Free staff meals and generous discounts across Rick Stein Restaurants, Rooms, and Shops
- Ongoing training and development, including leadership, food, wine, and operational skills
- Opportunities to progress within a respected hospitality group
- A supportive, inclusive team culture
- Extra holiday allowance for length of service, up to 5 extra days after 5 years
- Access to discounts on 100s of retailers, health, entertainment, travel & more
If you’re friendly, enthusiastic and love making people feel welcome, we’d love to hear from you.
Guest Services Assistant in Padstow employer: The Seafood Restaurant
Rick Stein Restaurants is an exceptional employer, offering a vibrant work culture centred around fresh seafood and culinary excellence in the picturesque location of Padstow. With competitive pay, tips, and a commitment to ongoing training, employees enjoy numerous benefits including staff meals, discounts, and generous holiday allowances, all while being part of a supportive team that values professional growth and development.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Assistant in Padstow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Seafood Restaurant. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Seafood Restaurant
Don't be shy about reaching out to The Seafood Restaurant directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Assistant in Padstow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Seafood Restaurant and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Seafood Restaurant
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
