At a Glance
- Tasks: Welcome guests, take orders, and create memorable experiences in a lively pub atmosphere.
- Company: Join the award-winning Inn Collection Group, known for exceptional hospitality.
- Benefits: Enjoy paid breaks, birthday holidays, and 50% off food at our Inns.
- Other info: Work in a stunning seafront location with great career development opportunities.
- Why this job: Be the friendly face that makes every guest's visit special and enjoyable.
- Qualifications: A passion for customer service and a positive attitude are essential.
The predicted salary is between 20000 - 25000 € per year.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi‑award‑winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
Benefits:
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead‑Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- Your loved ones can enjoy 15% off bed and breakfast too.
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (tips).
- Contribute to a company that gives back through our Give‑inn back scheme.
- Join an award‑winning team recognised as the Best Pub Employer at the Publican Awards.
Location:
The Seaburn Inn is perfectly positioned on Sunderland's seafront, offering stunning views of the coastline. Located right on the water’s edge, it sits between the vibrant coastal resort of Roker, home to the famous pier, and Whitburn in South Tyneside. With its prime seafront location, The Seaburn Inn is ideally placed to enjoy the beauty and charm of the surrounding area.
Role Overview:
You’ll Fit Right Inn. As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor. Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work! If you thrive in a fast‑paced environment, have a passion for customer service, and are committed to delivering exceptional experiences we think you’ll fit right in.
Front of House Team Member in Sunderland employer: The Seaburn Inn
The Inn Collection Group is an exceptional employer, offering a vibrant work culture where hospitality thrives and every team member plays a crucial role in creating memorable experiences for our guests. With benefits like paid breaks, generous discounts, and a supportive development programme, we prioritise employee well-being and growth while celebrating the beauty of our stunning coastal locations. Join us at The Seaburn Inn, where your passion for customer service will be rewarded in a welcoming environment that truly values its staff.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Member in Sunderland
✨Tip Number 1
Get to know the pub scene! Visit local pubs, chat with staff, and soak up the atmosphere. This will not only give you insights into what makes a great pub but also help you connect with potential employers.
✨Tip Number 2
Network like a pro! Attend hospitality events or join online groups related to the industry. You never know who might have a lead on a Front of House position or be able to put in a good word for you.
✨Tip Number 3
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories about your experiences and how you’ve made guests feel welcome in the past.
✨Tip Number 4
Apply directly through our website! It’s the best way to show your interest in joining our award-winning team. Plus, it gives us a chance to see your enthusiasm right from the start!
We think you need these skills to ace Front of House Team Member in Sunderland
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick. A warm and friendly tone can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the Front of House role. Highlight any relevant experience you have in customer service or hospitality, and connect it back to our core values like warmth and respect. This shows us that you understand what we’re all about!
Be Specific:Use specific examples to illustrate your skills and experiences. Instead of just saying you’re great at customer service, tell us about a time you went above and beyond for a guest. This helps us see how you could contribute to making people happy at our Inn.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success! It’s super easy, and you’ll find all the information you need about the role and our company. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at The Seaburn Inn
✨Know the Company
Before your interview, take some time to research The Inn Collection Group. Understand their core values like respect, warmth, and customer focus. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Show Your Passion for Hospitality
During the interview, express your enthusiasm for the hospitality industry. Share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you have the right attitude and passion to create memorable experiences for guests.
✨Prepare for Role-Specific Questions
Expect questions related to front of house duties, such as handling difficult customers or managing busy periods. Think of scenarios from your previous experiences where you successfully navigated these situations. This will showcase your problem-solving skills and ability to thrive in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like at The Seaburn Inn. This shows your interest in the role and helps you determine if it’s the right fit for you.
