At a Glance
- Tasks: Lead the front-of-house team, ensuring guests have a memorable experience.
- Company: Join The Inn Collection Group, an award-winning pub company in stunning locations.
- Benefits: Enjoy paid breaks, birthday holidays, and 50% off food at our Inns.
- Other info: Explore beautiful locations with discounts on stays and room bookings.
- Why this job: Be part of a vibrant team that values respect, warmth, and customer focus.
- Qualifications: Passion for customer service and ability to thrive in a fast-paced environment.
The predicted salary is between 24000 - 36000 € per year.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
The Seaburn Inn is perfectly positioned on Sunderland's seafront, offering stunning views of the coastline. Located right on the water’s edge, it sits between the vibrant coastal resort of Roker, home to the famous pier, and Whitburn in South Tyneside. With its prime seafront location, The Seaburn Inn is ideally placed to enjoy the beauty and charm of the surrounding area.
How we say thank you!
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (…that’s tips to me and you).
- Contribute to a company that gives back through our Give-inn back scheme.
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
You’ll Fit Right Inn…
As a Front of House Supervisor, you are not just the first smile that welcomes guests but a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike.
From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives.
If you thrive in a fast-paced environment have a passion for customer service are committed to delivering exceptional experiences we think you’ll fit right inn…
Watch Megan’s video to learn more about our front-of-house roles.
*Age-related pay rates apply for Under 21s.*
FOH Supervisor in Sunderland employer: The Seaburn Inn
The Inn Collection Group is an exceptional employer, offering a vibrant work culture that prioritises respect, warmth, and customer focus. With generous benefits such as paid breaks, birthday holidays, and discounts on food and accommodation, employees are supported in both their professional growth and personal well-being. Located at the stunning Seaburn Inn on Sunderland's seafront, team members enjoy a beautiful working environment while contributing to an award-winning team recognised for its commitment to making people happy.
StudySmarter Expert Advice🤫
We think this is how you could land FOH Supervisor in Sunderland
✨Tip Number 1
Familiarise yourself with The Inn Collection Group's core values: respect, customer focus, warmth, and honesty. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Showcase your leadership skills by sharing specific examples of how you've successfully managed a team or resolved conflicts in a fast-paced environment. This will highlight your ability to create a positive atmosphere for both guests and staff.
✨Tip Number 3
Research the local area around The Seaburn Inn and be prepared to discuss what makes it special. This shows your genuine interest in the location and can help you connect with the interviewers on a personal level.
✨Tip Number 4
Engage with current employees on social media platforms like LinkedIn. Ask them about their experiences and insights into the company culture, which can provide you with valuable information to use during your application process.
We think you need these skills to ace FOH Supervisor in Sunderland
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and expectations of a Front of House Supervisor. Tailor your application to highlight relevant experience in customer service and team leadership.
Craft a Personal Statement:Write a personal statement that reflects your passion for hospitality and your commitment to creating memorable experiences for guests. Use specific examples from your past roles to demonstrate your skills and enthusiasm.
Highlight Relevant Experience:Make sure to include any previous experience in supervisory roles or customer service positions. Emphasise your ability to work in fast-paced environments and your skills in problem-solving and team management.
Proofread Your Application:Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at The Seaburn Inn
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've created memorable experiences for guests in previous roles, as this aligns with the company's core values of making people happy.
✨Demonstrate Leadership Skills
As a Front of House Supervisor, you'll be guiding and supporting your team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed a team or resolved conflicts in a fast-paced environment.
✨Know the Company Values
Familiarise yourself with The Inn Collection Group's core values: respect, customer focus, warmth, and honesty. During the interview, relate your personal values and experiences to these principles to show that you are a great cultural fit.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think of examples from your past experiences where you successfully navigated difficult customer interactions or operational challenges.
