At a Glance
- Tasks: Lead a vibrant team to create unforgettable guest experiences in a lively pub setting.
- Company: Join the award-winning Inn Collection Group, known for exceptional hospitality.
- Benefits: Enjoy paid breaks, discounts on food, and special offers for stays at our Inns.
- Other info: Opportunities for career growth and support through our Lead-Inn development programme.
- Why this job: Be part of a fun, fast-paced environment where your leadership makes a real difference.
- Qualifications: Passion for customer service and experience in a fast-paced role.
The predicted salary is between 20000 - 25000 € per year.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
The Seaburn Inn is perfectly positioned on Sunderland's seafront, offering stunning views of the coastline. Located right on the water’s edge, it sits between the vibrant coastal resort of Roker, home to the famous pier, and Whitburn in South Tyneside. With its prime seafront location, The Seaburn Inn is ideally placed to enjoy the beauty and charm of the surrounding area.
How we say thank you! Celebrate your birthday with an extra paid holiday. Build your future with support from our Lead-Inn development program. Take the time you need to rest and recharge; Paid Breaks are on us. Enjoy 50% off food at any of our Inns. Relax with a stay at any of our Inns during January, February, and March for just £1. Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round. Experience a spontaneous trip away with £50 on same day bookings. It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too! 24/7 confidential support is always there when you need it with our Employee Assistance Programme. Tronc (…that’s tips to me and you). Contribute to a company that gives back through our Give-inn back scheme. Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
You’ll Fit Right Inn… As a Front of House Supervisor, you are not just the first smile that welcomes guests but a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike. From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives. If you thrive in a fast-paced environment have a passion for customer service are committed to delivering exceptional experiences we think you’ll fit right inn…
FOH Supervisor employer: The Seaburn Inn
The Inn Collection Group is an exceptional employer, offering a vibrant work culture that prioritises respect, warmth, and customer focus. With a prime seafront location at The Seaburn Inn, employees enjoy stunning views and a supportive environment that fosters personal growth through initiatives like the Lead-Inn development programme. Benefits such as paid breaks, generous discounts, and a commitment to employee well-being make it a rewarding place to work for those passionate about delivering memorable hospitality experiences.
StudySmarter Expert Advice🤫
We think this is how you could land FOH Supervisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Inn Collection Group. Understand their values and what makes them tick. This way, you can show how your passion for customer service aligns with their mission of Making People Happy.
✨Tip Number 2
Practice your people skills! As a Front of House Supervisor, you'll be the face of the pub. Think about scenarios where you’ve gone above and beyond for customers. Share these stories during your interview to highlight your experience in creating memorable guest experiences.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional when you arrive for your interview. It shows that you care about the role and are ready to represent the warm atmosphere of The Seaburn Inn.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d fit right inn with their team!
We think you need these skills to ace FOH Supervisor
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and enthusiasm into your words. Remember, we’re all about making people happy, so show us how you can contribute to that vibe!
Tailor Your Application:Make sure to tailor your application specifically for the Front of House Supervisor role. Highlight your relevant experience in hospitality and customer service, and connect it back to our core values like respect and warmth. This shows us you understand what we’re all about!
Be Clear and Concise:While we love a good story, keep your application clear and to the point. Use straightforward language and structure your thoughts logically. This makes it easier for us to see why you’d be a great fit for our team at The Seaburn Inn.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our amazing company culture right there!
How to prepare for a job interview at The Seaburn Inn
✨Know the Company Inside Out
Before your interview, take some time to research The Inn Collection Group. Understand their core values like respect, warmth, and customer focus. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Front of House Supervisor, your role revolves around creating memorable experiences for guests. Be ready to share specific examples from your past where you went above and beyond for customers. This will demonstrate your passion for hospitality and your ability to handle challenges.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like how you'd handle a difficult guest or manage a busy shift. Think through these scenarios beforehand and have a few strategies ready to discuss. This shows your problem-solving skills and readiness for the fast-paced environment.
✨Bring Your Enthusiasm
Your enthusiasm can be contagious! Make sure to convey your excitement about the role and the company during the interview. A positive attitude not only reflects well on you but also aligns with their goal of Making People Happy. Let your personality shine through!
