Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and optimise the Learning Experience System for volunteers and trainers.
- Company: Join The Scouts, a leading charity empowering volunteers across the UK.
- Benefits: Enjoy 28-32 days holiday, flexible hours, and a double matching pension.
- Why this job: Be part of a transformative learning experience that impacts thousands of volunteers.
- Qualifications: Strong communication skills and IT proficiency; customer service experience preferred.
- Other info: Hybrid working options available; commitment to inclusivity and diverse perspectives.
The predicted salary is between 27400 - 29400 £ per year.
Location: Gilwell Park (Hybrid) or Home-Based
Salary: £29,486 per annum (Band D, Level 3 – inclusive of Outer London Weighting, for Gilwell-based contracts) £27,726 per annum (Band D, Level 3, for home-based contracts)
Working Pattern: 35 hours per week, with frequent evening work and occasional weekends required.
Contract Type: Fixed term (2 years)
Workplace Expectations:
- For Gilwell-based contracts: Attendance at the office is expected once per week, plus one additional day per month for team collaboration.
- For home-based contracts: Occasional travel to the office is expected, approximately once per month.
About The Role: At The Scouts, we believe in equipping volunteers with the tools, knowledge, and support they need to thrive. We're looking for a Volunteering Learning System Administrator to help ensure our Learning Experience System (LXP) is running at its best, empowering thousands of trainers and volunteers across the UK. This is your chance to play a key role in one of the UK’s largest volunteer-based learning transformations.
As the Volunteering Learning System Administrator, your Key Responsibilities will include:
- Regularly review and update the Learning Experience System to optimise performance and usability.
- Assist in configuring and testing new system features to meet user needs.
- Set up and support the new Trainer role, enabling local course management.
- Enable and configure features like badges, points, leaderboards, and social tools.
- Collaborating with digital, operations, and transformation teams to ensure the system is inclusive, accessible, and aligned with Scouting values.
What we are looking for in our Volunteering Learning System Administrator: We’re seeking someone with excellent communication skills, attention to detail, and a proactive approach to their work. Ideally, you’ll have:
- Previous experience in a customer service or administrative role
- Strong IT skills (Word, Excel, email)
- A conscientious, organised, and team-focused attitude
- A passion for delivering outstanding service
Benefits: We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country.
- 28 days holiday and going up to 32 days after 2 years’ service plus additional days at Christmas
- Flexible working hours
- Double matching pension up to 10% of gross salary
- Family Friendly employer with generous family leave
- Learning and Development/training opportunities via our internal learning hub
Closing date for applications: 11:59 pm Tuesday 17th June 2025
Interviews will be held remotely on Thursday, 26th & Friday, 27th June 2025
The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.
Volunteering Learning System Administrator employer: The Scout Association
Contact Detail:
The Scout Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volunteering Learning System Administrator
✨Tip Number 1
Familiarise yourself with the Learning Experience System (LXP) that The Scouts use. Understanding its features and functionalities will not only help you in the role but also show your genuine interest during interviews.
✨Tip Number 2
Connect with current or former employees of The Scouts on LinkedIn. They can provide insights into the company culture and the specific challenges faced in the Volunteering Learning System Administrator role.
✨Tip Number 3
Prepare to discuss your experience in customer service or administrative roles. Think of specific examples where you've demonstrated excellent communication skills and attention to detail, as these are key qualities they are looking for.
✨Tip Number 4
Show your passion for volunteering and community service. The Scouts value individuals who are committed to their mission, so be ready to share your own experiences and how they align with the organisation's values.
We think you need these skills to ace Volunteering Learning System Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Volunteering Learning System Administrator position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or administrative roles. Be specific about your IT skills and how they relate to the tasks mentioned in the job description.
Showcase Your Communication Skills: Since excellent communication is a key requirement, provide examples in your application that demonstrate your ability to communicate effectively, whether through written reports, presentations, or team collaborations.
Personalise Your Application: Make sure to personalise your cover letter by addressing it to the hiring manager if possible. Mention why you are passionate about the role and how you can contribute to The Scouts' mission and values.
How to prepare for a job interview at The Scout Association
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Volunteering Learning System Administrator. Be prepared to discuss how your skills and experiences align with their needs, especially in optimising performance and usability of learning systems.
✨Showcase Your IT Skills
Since strong IT skills are essential for this role, be ready to provide examples of your proficiency in tools like Word and Excel. You might also want to mention any experience you have with Learning Experience Systems or similar platforms.
✨Demonstrate Communication Skills
Excellent communication is crucial for this position. Prepare to share instances where you've effectively communicated with team members or customers, particularly in administrative or customer service roles. Highlight your ability to collaborate with diverse teams.
✨Express Your Passion for Volunteering
The Scouts value a passion for delivering outstanding service. Share your enthusiasm for volunteering and how it aligns with their mission. Discuss any relevant experiences that demonstrate your commitment to supporting volunteers and enhancing their learning experiences.
