At a Glance
- Tasks: Support clients by providing excellent service and managing insurance policies.
- Company: Unity Insurance, a purpose-led organisation supporting community groups.
- Benefits: 28 days holiday, flexible hours, hybrid work options, and double-matched pension.
- Other info: Join an award-winning charity with a friendly and collaborative culture.
- Why this job: Make a real difference while growing your career in a supportive team.
- Qualifications: Experience in insurance and strong customer service skills required.
The predicted salary is between 33186 - 40560 £ per year.
Location: Unity Insurance, Lancing, West Sussex, BN15 8UW
Salary: £29,683 per year, Band C, Level 3 Inc. MS
Hours: Full-time, 35 hours per week
Contract: Permanent
About the Role:
At Unity Insurance, we do more than provide insurance. We help protect the organisations, volunteers and communities that make a positive difference every day. As part of the Scouts movement, we're proud to support charities, youth groups, Scouts, Guides and other community organisations across the UK. Our team is small, friendly and passionate about delivering excellent service to our customers. We're looking for an experienced Account Handler to join us and play a key role in supporting our clients. This is an opportunity to become part of a purpose-led organisation where your work has a genuine impact, your contribution is valued, and you'll be supported to grow and develop.
This role could be a great fit if you:
- Enjoy building strong relationships with customers
- Take pride in delivering excellent service
- Have experience within insurance
- Are organised, proactive and customer-focused
- Want to be part of a supportive team with a meaningful purpose
What You'll Do:
As an Account Handler, you'll:
- Act as the first point of contact for clients, providing a professional and friendly service
- Provide quotations, policy advice and ongoing support
- Manage renewals, mid-term adjustments and claims enquiries
- Identify opportunities to recommend suitable products and services
- Maintain accurate customer records and documentation
- Help deliver an excellent customer experience while supporting business growth
What We're Looking For as our Account Handler:
We're looking for someone who has:
- Experience working within the insurance industry
- Strong customer service and relationship management skills
- Knowledge of insurance principles and FCA regulations
- Good IT skills and experience using insurance systems
- Insurance qualifications or a willingness to work towards them
- An understanding of charities, youth organisations or the voluntary sector (desirable)
- A genuine passion for helping customers and making a difference
Why Join Unity Insurance:
At Unity, you'll be part of an organisation that supports groups helping young people gain Skills for Life. In return, we'll support you with development opportunities, ongoing training and the chance to broaden your experience within a friendly and collaborative team.
Benefits:
- 28 days’ holiday, rising to 32 days after 2 years’ service, plus extra days at Christmas
- Flexible working hours and hybrid options
- Double-matched pension up to 10% of gross salary
- Family-friendly employer with generous family leave
- Learning and development opportunities via our internal learning hub
Closing date for applications: 23:59 pm Wednesday 18th November 2026
Interviews will be held WC Monday 30th November 2026 in Lancing.
The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.
Account Handler in Lancing employer: The Scout Association
As a leading charity dedicated to keeping young people safe, we offer a supportive and inclusive work environment at our Gilwell Park location. Our employees benefit from flexible working options, a generous pension scheme, and a strong commitment to professional growth, making us an excellent employer for those passionate about safety and community service.
StudySmarter Expert Advice🤫
We think this is how you could land Account Handler in Lancing
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like The Scout Association). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like The Scout Association. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Account Handler in Lancing
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at The Scout Association.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at The Scout Association. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at The Scout Association
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at The Scout Association to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at The Scout Association, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding The Scout Association's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
