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- Tasks: Lead a dynamic renewals team and deliver top-notch customer service.
- Company: Join an award-winning charity with a diverse and inclusive culture.
- Benefits: Enjoy flexible working, generous holiday, and a double-matched pension scheme.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in insurance and strong leadership skills are essential.
- Other info: Great career growth opportunities in a vibrant team.
The predicted salary is between 37800 - 47280 £ per year.
Location: Unity Insurance, Lancing, West Sussex, BN15 8UW
Salary: £37,800 per year, Band F, Level 3
Hours: Full-time, 35 hours per week - 5 days a week during probation. Option to work from home up to 2 days a week after probation.
Contract: Permanent
About the Role:
This role sits within a young, diverse team united by a strong commitment to excellent customer service. As Deputy Renewals Manager, you will oversee and coordinate work across part of the Renewals team, providing day-to-day leadership, coaching, and technical support.
What you’ll do as a Deputy Renewals Manager:
- Lead and motivate a telephone-based renewals team to deliver high-quality customer service
- Act as Deputy to the Renewals Manager, supporting income targets and day-to-day performance
- Coach and performance-manage team members, acting as first point of escalation
- Oversee renewals, MTAs, new business, claims and queries with a focus on accuracy
- Build strong relationships with charity clients and identify opportunities to retain and grow business
What we’re looking for as a Deputy Renewals Manager:
- Experience in commercial insurance and insurance broking
- Leadership or supervisory experience within renewals or existing business
- Strong knowledge of FCA regulation, TCF and compliance requirements
- Confident communicator with excellent customer service and complaint-handling skills
- A proactive approach with the ability to drive performance and commercial results
Benefits:
- 28 days’ holiday, rising to 32 days after 2 years’ service, plus extra days at Christmas
- Flexible working hours and hybrid options
- Double-matched pension up to 10% of gross salary
Closing date for applications: 23:59 Sunday 15th March 2026
Interviews will be on an ongoing basis until the position is filled. We reserve the right to close this role early. If you’re interested, we encourage you to apply as soon as possible.
The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.
Deputy Renewals Manager employer: The Scout Association
Contact Detail:
The Scout Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Renewals Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who might know someone at Unity Insurance. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for the interview by researching common questions for Deputy Renewals Manager roles. Think about how your experience aligns with their needs and be ready to share specific examples of your leadership and customer service skills.
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with them, let your passion for excellent customer service and team leadership shine through. They want to see that you're genuinely excited about joining their diverse team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can leave a lasting impression. Plus, it shows that you’re proactive and keen on the opportunity.
We think you need these skills to ace Deputy Renewals Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in commercial insurance and leadership. We want to see how your skills align with the Deputy Renewals Manager role, so don’t hold back!
Show Off Your Communication Skills: As a confident communicator, it’s important to showcase your customer service and complaint-handling abilities. Use examples from your past experiences to demonstrate how you’ve excelled in these areas.
Highlight Your Proactive Approach: We love candidates who take initiative! Share specific instances where you’ve driven performance or achieved commercial results in your previous roles. This will show us that you’re ready to lead our renewals team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Scout Association
✨Know Your Stuff
Make sure you brush up on your knowledge of commercial insurance and FCA regulations. Being able to discuss these topics confidently will show that you're serious about the role and understand the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've led or motivated a team in the past. Think about specific situations where you coached someone to success or resolved a conflict. This will demonstrate your capability as a Deputy Renewals Manager.
✨Customer Service is Key
Since this role focuses heavily on customer service, be ready to share your experiences handling complaints or difficult situations. Highlight your proactive approach and how you’ve turned challenges into opportunities for improvement.
✨Build Rapport
During the interview, try to establish a connection with your interviewers. Ask them about their experiences at Unity Insurance and express genuine interest in the company culture. This can help you stand out as a candidate who fits well within the team.
