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For Companies At a Glance
- Tasks: Be the first point of contact for clients, providing quotes and support.
- Company: Join Unity Insurance, part of the Scouts, supporting charities and youth groups.
- Benefits: Enjoy 28 days holiday, flexible hours, and a double matching pension.
- Why this job: Make a difference by helping organisations that empower young people.
- Qualifications: Experience in insurance and customer service is essential.
- Other info: We value diversity and encourage applicants from all backgrounds.
The predicted salary is between 25685 - 36000 £ per year.
Job Title: Account Handler
Location: Unity Insurance, Lancing, West Sussex, BN15 8UW
Salary: £26,199 per year, Band C, Level 3
Hours: Full-time, 35 hours per week
Contract: Permanent
About the Role:
We\’re Unity Insurance, part of the Scouts, and we\’re passionate about helping charities, youth groups, and organisations like the Scouts and Guides protect what matters most.
We\’re a small, friendly team with a big heart — and we\’re looking for a positive, customer-focused Account Handler to join us. If you have experience in insurance and enjoy helping people, we would love to hear from you
What you\’ll do as an Account Handler:
- Be the first point of contact for our clients
- Provide quotes, advice, and ongoing support
- Manage renewals, policy updates, and claims
- Recommend additional products to help clients stay protected
- Ensure all administration is accurate and completed on time
- Deliver excellent customer service and help us grow our client base
What we\’re looking for as an Account Handler:
- Experience in insurance and customer service
- Understanding of youth organisations or small charities (desirable)
- Good knowledge of insurance principles and FCA guidelines
- Confident using computers and insurance systems
- Working towards or holding insurance qualifications (desirable)
- A genuine passion for helping others
Why join us?
- At Unity, your work makes a real difference. You\’ll be supporting the amazing organisations that help young people gain skills for life — and you\’ll do it alongside a welcoming, supportive team.
- We also offer great training, opportunities to develop your skills, and the chance to get involved in volunteering and projects that matter
Benefits
We\’re proud to be an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations nationwide.
- 28 days\’ holiday, rising to 32 days after 2 years\’ service, plus extra days at Christmas
- Flexible working hours and hybrid options
- Work in a way that suits you, your role, and your department
- Double-matched pension up to 10% of gross salary
- Family-friendly employer with generous family leave
- Learning and development opportunities via our internal learning hub
For a full list of our benefits click here.
Closing date for applications: 23:59pm Thursday 15th January 2026
Interviews will be on an ongoing basis until the position is filled.
We reserve the right to close this role early. If you\’re interested, we encourage you to apply as soon as possible.
Strictly no agencies.
The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.
Account Handler employer: The Scout Association
Contact Detail:
The Scout Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler
✨Tip Number 1
Familiarise yourself with Unity Insurance's mission and values. Understanding how they support charities and youth groups will help you connect with their goals during interviews and show your genuine interest in the role.
✨Tip Number 2
Brush up on your knowledge of insurance products and regulations, especially those relevant to charities and youth organisations. This will not only boost your confidence but also demonstrate your commitment to providing accurate advice to clients.
✨Tip Number 3
Prepare examples from your previous experience where you've successfully handled customer queries or resolved issues. Being able to share specific instances will highlight your problem-solving skills and customer service expertise.
✨Tip Number 4
Network with professionals in the insurance industry, particularly those who work with charities. Engaging with others can provide insights into the role and may even lead to valuable connections that could support your application.
We think you need these skills to ace Account Handler
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Unity Insurance is looking for in an Account Handler. Highlight your relevant experience in insurance and customer service in your application.
Tailor Your CV: Make sure your CV reflects your experience in the insurance sector and any qualifications you have or are working towards. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping youth groups and charities. Mention specific examples of how you've provided excellent customer service in previous roles.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for the role of an Account Handler.
How to prepare for a job interview at The Scout Association
✨Know Your Insurance Basics
Brush up on your knowledge of insurance rules and guidelines. Being able to discuss these confidently will show that you understand the industry and can provide valuable support to clients.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully helped customers. Highlighting your ability to communicate effectively and resolve issues will demonstrate that you're a great fit for the role.
✨Understand the Clientele
Familiarise yourself with the types of youth groups and charities Unity Insurance supports. Showing that you understand their needs and challenges will help you connect with the interviewers and position yourself as a candidate who truly cares.
✨Be Ready to Discuss Technology
Since the role requires confident use of computers and insurance systems, be prepared to talk about your experience with relevant software. Mention any specific tools you've used and how they helped you in your previous roles.
