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- Tasks: Be the first point of contact for clients and provide excellent customer service.
- Company: Join Unity Insurance, a friendly team making a difference for charities and youth groups.
- Benefits: Enjoy 28 days holiday, flexible working, and a double-matched pension scheme.
- Why this job: Make a real impact supporting organisations that help young people gain skills for life.
- Qualifications: Experience in insurance and customer service is preferred; passion for helping others is essential.
- Other info: Great training opportunities and a welcoming, supportive work environment.
The predicted salary is between 22000 - 29000 £ per year.
Location: Unity Insurance, Lancing, West Sussex, BN15 8UW
Salary: £26,199 per year, Band C, Level 3
Hours: Full-time, 35 hours per week
Contract: Permanent
About the Role:
We’re Unity Insurance, part of the Scouts, and we’re passionate about helping charities, youth groups, and organisations like the Scouts and Guides protect what matters most. We’re a small, friendly team with a big heart — and we’re looking for a positive, customer-focused Account Handler to join us. If you have experience in insurance and enjoy helping people, we would love to hear from you!
What you’ll do as an Account Handler:
- Be the first point of contact for our clients
- Provide quotes, advice, and ongoing support
- Manage renewals, policy updates, and claims
- Recommend additional products to help clients stay protected
- Ensure all administration is accurate and completed on time
- Deliver excellent customer service and help us grow our client base
What we’re looking for as an Account Handler:
- Experience in insurance and customer service
- Understanding of youth organisations or small charities (desirable)
- Good knowledge of insurance principles and FCA guidelines
- Confident using computers and insurance systems
- Working towards or holding insurance qualifications (desirable)
- A genuine passion for helping others
Why join us?
At Unity, your work makes a real difference. You’ll be supporting the amazing organisations that help young people gain skills for life — and you’ll do it alongside a welcoming, supportive team. We also offer great training, opportunities to develop your skills, and the chance to get involved in volunteering and projects that matter.
Benefits:
- 28 days’ holiday, rising to 32 days after 2 years’ service, plus extra days at Christmas
- Flexible working hours and hybrid options
- Double-matched pension up to 10% of gross salary
- Family-friendly employer with generous family leave
- Learning and development opportunities via our internal learning hub
Closing date for applications: 23:59pm Thursday 18th December 2025. Interviews will be on an ongoing basis until the position is filled. We reserve the right to close this role early. If you're interested, we encourage you to apply as soon as possible. Strictly no agencies.
The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.
Account Handler employer: The Scout Association
Contact Detail:
The Scout Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the hunt for an Account Handler role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Unity Insurance and understand their mission to support charities and youth groups. Tailor your answers to show how your experience aligns with their values and how you can contribute to their team.
✨Tip Number 3
Practice your customer service skills! Since the role is all about helping clients, think of scenarios where you've gone above and beyond for customers. Be ready to share these stories during interviews to showcase your passion for helping others.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our friendly team at Unity Insurance.
We think you need these skills to ace Account Handler
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Handler role. Highlight your experience in insurance and customer service, and show us how your skills align with what we’re looking for at Unity Insurance.
Show Your Passion: We love seeing candidates who are genuinely passionate about helping others. Share any relevant experiences or stories that demonstrate your commitment to supporting charities or youth organisations in your application.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We want to understand your qualifications and enthusiasm without wading through unnecessary fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Scout Association
✨Know Your Stuff
Make sure you brush up on your insurance knowledge and the principles behind it. Familiarise yourself with FCA guidelines and be ready to discuss how they apply to the role of an Account Handler. This will show that you're not just interested in the job, but that you understand the industry.
✨Show Your Passion for Helping Others
Unity Insurance is all about supporting charities and youth organisations. Be prepared to share examples of how you've helped clients in the past or how you’ve contributed to community projects. This will demonstrate that you align with their values and are genuinely passionate about making a difference.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face as an Account Handler. Prepare answers that highlight your problem-solving skills and ability to provide excellent service. Practising these responses can help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your interest in the position and helps you determine if it's the right fit for you.
