At a Glance
- Tasks: Manage software requests and oversee IT services for Parliament's Digital Services team.
- Company: Join a values-driven organisation committed to respect and inclusion.
- Benefits: Enjoy 41.5 days leave, flexible working, and a generous pension scheme.
- Other info: Open to secondments; we encourage applications from diverse backgrounds.
- Why this job: Make a real impact in a dynamic environment while supporting diversity and collaboration.
- Qualifications: Experience in IT management and a passion for teamwork.
The predicted salary is between 40000 - 50000 € per year.
Location: Hybrid working from Holyrood, Edinburgh and from home
Leave: 41.5 days (including public holidays)
Working Pattern: This is a full-time post, 35‑hour working week. We’re committed to supporting staff to achieve a healthy work‑life balance and are happy to talk about flexible working.
Pension: Although not a civil service employer, we offer civil service pension arrangements with an employer contribution of 28.97% of basic annual salary.
Clearance Required: CTC security clearance will be processed at job offer stage.
Closing Date: 12:00 noon on 13 May 2026
Overview: This is an excellent opportunity to join the Digital Services team as a Software & Request Fulfilment Manager. The Digital Services Office is responsible for developing and maintaining the IT services and their underlying infrastructure that support and enable the business of the Parliament and its Members. The office supports approximately 1,600 network users including those at Holyrood and the remote support of constituency and regional offices. Our environment is mainly Windows 11 and Office 365, with business applications in use by the parliamentary service.
Responsibilities:
- Review and authorise customer requests for software and hardware
- Oversee annual software renewals
- Administer call logging and device management systems for the team
- Encourage a culture where team members are empowered to deliver high quality work
- Champion collaborative working with colleagues across the parliamentary service, promoting positive and open communication, and supporting diversity and inclusion values
Additional Information: This appointment is also open to people looking to apply on a secondment basis. We particularly welcome applications from candidates from a Minority Ethnic background and candidates with a disability. All appointments will be made on merit. We have a values‑based culture of respect and inclusion embedded in our organisation, and everyone has the ability to make a difference.
Benefits:
- 41.5 leave days (including public holidays)
- Flexible working
- Paid professional subscriptions
- Family‑friendly policies
- Season Ticket advance loans
- Onsite gym facility
- Health and Wellbeing Schemes including discounted gym membership
- Confidential counselling and information service
- Cycle to Work Scheme
- Alpha Civil Service pension scheme with an employer contribution of 28.97% of basic salary
All new starts will be appointed to the first scale point of the grade for their role. For information on progression through the scale points, see our Pay and Reward Policy Statement.
Software & Request Fulfilment Manager – Digital Services employer: The Scottish Parliament
Join a forward-thinking organisation that prioritises employee well-being and professional growth in the heart of Edinburgh. With a generous leave policy of 41.5 days, flexible working arrangements, and a commitment to diversity and inclusion, we foster a collaborative environment where every team member can thrive. Our competitive pension scheme and health initiatives further enhance our supportive workplace culture, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Software & Request Fulfilment Manager – Digital Services
✨Tip Number 1
Network like a pro! Reach out to current employees in the Digital Services team or similar roles. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Windows 11 and Office 365. Show us you know your stuff and can hit the ground running in this hybrid role!
✨Tip Number 3
Don’t forget to highlight your collaborative spirit! We love candidates who can champion teamwork and promote positive communication, so share examples of how you've done this in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re all about making the process as smooth as possible for you.
We think you need these skills to ace Software & Request Fulfilment Manager – Digital Services
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Software & Request Fulfilment Manager. We want to see how you can contribute to our Digital Services team, so don’t hold back on showcasing your relevant expertise!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly understand your qualifications and fit for the role.
Show Your Passion:Let your enthusiasm for the role and our mission shine through in your application. We love candidates who are genuinely excited about contributing to the parliamentary service and improving IT services for our users!
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at The Scottish Parliament
✨Know Your Tech
Make sure you brush up on your knowledge of Windows 11 and Office 365, as these are key tools in the role. Familiarise yourself with common software and hardware requests that might come up during the interview, so you can demonstrate your expertise.
✨Showcase Your Leadership Skills
As a Software & Request Fulfilment Manager, you'll need to encourage a culture of high-quality work. Prepare examples of how you've empowered team members in the past or fostered collaboration, as this will show you're a great fit for their values.
✨Emphasise Communication
Since the role involves promoting positive communication across the parliamentary service, think of instances where you've successfully navigated diverse teams or resolved conflicts. This will highlight your ability to champion open dialogue and inclusion.
✨Be Ready for Security Questions
Given that CTC security clearance is required, be prepared to discuss your understanding of data protection and security protocols. It’s a good idea to have a clear grasp of why these measures are important in a digital services context.
