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- Tasks: Manage software requests and oversee IT services for Parliament's Digital Services team.
- Company: Join a values-driven organisation committed to respect and inclusion.
- Benefits: Enjoy 41.5 days leave, flexible working, and a generous pension scheme.
- Other info: Open to secondments; we encourage applications from diverse backgrounds.
- Why this job: Make a real impact in a dynamic environment while supporting diversity and collaboration.
- Qualifications: Experience in IT management and a passion for teamwork.
The predicted salary is between 40000 - 50000 £ per year.
Location: Hybrid working from Holyrood, Edinburgh and from home
Leave: 41.5 days (including public holidays)
Working Pattern: This is a full-time post, 35‑hour working week. We’re committed to supporting staff to achieve a healthy work‑life balance and are happy to talk about flexible working.
Pension: Although not a civil service employer, we offer civil service pension arrangements with an employer contribution of 28.97% of basic annual salary
Clearance Required: CTC security clearance will be processed at job offer stage
Closing Date: 12:00 noon on 13 May 2026
Overview: This is an excellent opportunity to join the Digital Services team as a Software & Request Fulfilment Manager. The Digital Services Office is responsible for developing and maintaining the IT services and their underlying infrastructure that support and enable the business of the Parliament and its Members. The office supports approximately 1,600 network users including those at Holyrood and the remote support of constituency and regional offices. Our environment is mainly Windows 11 and Office 365, with business applications in use by the parliamentary service.
Responsibilities:
- Review and authorise customer requests for software and hardware
- Oversee annual software renewals
- Administer call logging and device management systems for the team
- Encourage a culture where team members are empowered to deliver high quality work
- Champion collaborative working with colleagues across the parliamentary service, promoting positive and open communication, and supporting diversity and inclusion values
Additional Information: This appointment is also open to people looking to apply on a secondment basis. We particularly welcome applications from candidates from a Minority Ethnic background and candidates with a disability. All appointments will be made on merit. We have a values‑based culture of respect and inclusion embedded in our organisation, and everyone has the ability to make a difference.
Benefits:
- 41.5 leave days (including public holidays)
- Flexible working
- Paid professional subscriptions
- Family‑friendly policies
- Season Ticket advance loans
- Onsite gym facility
- Health and Wellbeing Schemes including discounted gym membership
- Confidential counselling and information service
- Cycle to Work Scheme
- Alpha Civil Service pension scheme with an employer contribution of 28.97% of basic salary
All new starts will be appointed to the first scale point of the grade for their role. For information on progression through the scale points, see our Pay and Reward Policy Statement.
Software & Request Fulfilment Manager – Digital Services in Edinburgh employer: The Scottish Parliament
Contact Detail:
The Scottish Parliament Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software & Request Fulfilment Manager – Digital Services in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to current employees in the Digital Services team or similar roles on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Windows 11 and Office 365. We want to see that you’re not just familiar with the tools, but that you can also discuss how they can enhance productivity in a parliamentary setting.
✨Tip Number 3
Show off your collaborative spirit! Think of examples where you’ve worked well in a team or championed diversity and inclusion. We love candidates who can foster a positive work environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our awesome team at Holyrood.
We think you need these skills to ace Software & Request Fulfilment Manager – Digital Services in Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Software & Request Fulfilment Manager role. Highlight your experience with IT services, software management, and any relevant projects that showcase your skills in a digital environment.
Showcase Your Team Spirit: We love collaboration! In your application, mention instances where you've worked effectively in a team, especially in promoting positive communication and supporting diversity. This will resonate well with our values.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experiences and achievements, making it easy for us to see how you fit the role without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our official website. It’s the best way to ensure we receive your details directly and can process your application smoothly!
How to prepare for a job interview at The Scottish Parliament
✨Know Your Tech
Make sure you brush up on your knowledge of Windows 11 and Office 365, as these are key tools in the role. Familiarise yourself with common software and hardware requests that might come up during the interview.
✨Showcase Your Leadership Skills
As a Software & Request Fulfilment Manager, you'll need to demonstrate your ability to empower team members. Prepare examples of how you've encouraged collaboration and high-quality work in previous roles.
✨Understand the Culture
This organisation values respect and inclusion, so be ready to discuss how you promote diversity and open communication in your work environment. Share specific instances where you've contributed to a positive team culture.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially around managing software renewals and call logging systems. Think through potential scenarios and how you would handle them effectively.