Casework and Social Media Assistant for Duncan Dunlop MSP in Edinburgh

Salary: £30,000 per annum

Basis: Full time, 37 hours per week

Location: Hybrid — Holyrood and remote

Duncan Dunlop MSP is looking for a Casework and Social Media Assistant to join his newly formed team in Holyrood. The role will play a key part in supporting the delivery of Duncan’s parliamentary communications and casework services by managing his social media presence and supporting the efficient handling of constituent casework.

The successful candidate will be responsible for creating engaging content and managing social media activity. Alongside this, they will handle constituent enquiries and casework from initial contact through to resolution, build and maintain effective relationships with stakeholders, advocate on behalf of constituents, and ensure all matters are managed professionally, sensitively, and efficiently.

You will play an important role in supporting Duncan’s work on behalf of constituents across the South Scotland region. The successful candidate will be joining an ambitious and hardworking team at the start of a new term, with real scope to make the role your own.

Responsibilities:

• Handling casework administration by supporting with keeping casework up to date and responding to public enquiries.
  • Keeping cases up to date by tracking, logging and recognising when to escalate issues within team.
  • Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
  • Advocating on constituent’s behalf with relevant bodies to resolve matters.
  • Supporting the wider office with general admin as required
  • Attending events with Duncan
  • Drafting written correspondence such as letters, requests for information and parliamentary questions and motions.
• Supporting the day-to-day management, development and growth of Duncan’s social media channels
  • Ensuring a consistent and engaging digital presence that effectively conveys Duncan’s aims to the general public and media.
  • Keeping up to date with current media developments.
  • Building and maintaining positive working relationships with media contacts and stakeholders.
  • Supporting engagement with constituents and local campaign groups via digital and traditional communication channels.
  • Producing digital-first communications including press releases, briefings, speeches, presentations and written materials.
• Drafting and posting high-quality digital & social media content to update constituents of Duncan’s parliamentary activities
  • Following social media, online media and news outlets to capture relevant developments as they happen.
  • Filming and editing content
  • Maintaining and growing social media presence
  • Reviewing social media trends and emerging digital developments, briefing Duncan in matters of relevance to his parliamentary role.

Above all, the candidate should be happy to take on new challenges as they come up, eager to learn, and adaptable. Duncan is looking for someone who can bring creativity and confidence to his social media presence, alongside the discipline to manage casework accurately and sensitively.

Prior experience/knowledge of the South Scotland region is a plus but not required.

How to Apply

For any questions about the role, please contact: jamie.fletcher@parliament.scot

Please email your CV and a brief supporting statement to Jamie Fletcher at jamie.fletcher@parliament.scot.

Your supporting statement should be no more than one page of A4 and should outline how you meet the requirements detailed above. Applications that do not include a supporting statement may not be considered. Please include &slshquotCasework and Social Media Assistant&slshquot in the subject line of your email.

Closing date: Friday 25 September 2026 at 11:59pm