At a Glance
- Tasks: Support Microsoft 365 services and enhance user experience across the organisation.
- Company: Join a dynamic team within the Information & Technology Services division.
- Benefits: Gain hands-on experience, competitive salary, and opportunities for professional growth.
- Other info: Enjoy a varied role with excellent career development opportunities.
- Why this job: Be at the forefront of digital transformation and make a real impact on users' productivity.
- Qualifications: Interest in IT support and a passion for problem-solving.
The predicted salary is between 35000 - 45000 € per year.
We’re looking for a talented and motivated individual to join our Microsoft 365 Operations team. This is an opportunity to work at the heart of a large-scale enterprise environment, supporting thousands of users and enabling the effective adoption of modern tools and technologies across the organisation. The M365 Operations Branch sits within the Information & Technology Services (iTECS) Division and is responsible for the day-to-day running, optimisation and continual improvement of the SCOTS Connect Microsoft 365 platform.
You will play a key role in ensuring the platform remains secure, resilient and high-performing, while supporting users to maximise the value of Microsoft 365 services, including:
- Microsoft Teams
- OneDrive for Business
- Azure / Entra ID
- Microsoft 365 (Office 365 services)
- Power Platform (Power Apps, Power Automate, Power BI)
This is a varied and hands-on role where no two days are the same - spanning operational support, service improvement, user guidance, and the introduction of new applications and capabilities. The branch is responsible for managing and maintaining the Scots Connect M365 environment, including the Microsoft Power Platform environment. This includes overseeing user access and permissions, ensuring data security and compliance, and managing subscriptions, capacity and licenses. The team also monitors system performance, handles troubleshooting, and implements updates to maintain a secure and efficient environment. You’ll also support the management and continual development of the Power Platform environment within the SG by providing guidance and best practices to users.
The Government Digital and Data (GDD) Profession is a UK-wide group of over 24,000 civil servants dedicated to driving digital transformation in government through more efficient, data-driven public services. This community oversees a wide range of responsibilities, including architects, data scientists, engineers, and content designers, across different, multidisciplinary teams.
Responsibilities:
- Support infrastructure solutions and services, and other computer, storage, networking, physical infrastructure, software, commercial-off-the-shelf (COTS) software, and open source packages and solutions.
- Support virtual and cloud computing, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS).
- Explain information security and the security controls available to protect solutions and services.
- Explain the most important principles of modern development standards and how they apply to your work.
- Show an awareness of problem resolution processes.
- Investigate problems in systems, processes, and services, with an understanding of the level of a problem (for example, strategic, tactical, or operational).
- Assist as part of a team in the design of components of larger systems.
- Describe challenges of designing, building, and testing interfaces between systems.
Support Engineer Microsoft 365 Operations employer: THE SCOTTISH GOVERNMENT
Join a forward-thinking organisation that prioritises employee development and innovation within the Microsoft 365 Operations team. With a strong commitment to fostering a collaborative work culture, we offer extensive training opportunities and support for career progression, ensuring you can thrive in a dynamic environment. Located at the heart of digital transformation in government, you'll be part of a mission-driven team dedicated to enhancing public services through cutting-edge technology.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer Microsoft 365 Operations
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just chat with folks on LinkedIn. You never know who might have a lead on that perfect Support Engineer role!
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft 365, Teams, or Power Platform, make sure to highlight that in conversations. Share examples of how you've helped users maximise their use of these tools – it’ll make you stand out!
✨Tip Number 3
Don’t just apply anywhere; apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a better chance to showcase your enthusiasm for the role.
✨Tip Number 4
Prepare for those interviews by brushing up on problem resolution processes and security principles. Be ready to discuss how you’d tackle real-world challenges in a Microsoft 365 environment. Confidence is key!
We think you need these skills to ace Support Engineer Microsoft 365 Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Support Engineer role. Highlight your experience with Microsoft 365, cloud computing, and any relevant troubleshooting skills. We want to see how your background aligns with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting users and optimising Microsoft 365 services. Let us know how you can contribute to our team and make a difference.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their problem resolution processes and how they’ve improved systems or services.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at THE SCOTTISH GOVERNMENT
✨Know Your Microsoft 365 Stuff
Make sure you brush up on your knowledge of Microsoft 365 services, especially Teams, OneDrive, and the Power Platform. Be ready to discuss how you've used these tools in past roles or projects, and think about specific examples where you’ve helped users maximise their value from these services.
✨Show Off Your Problem-Solving Skills
Prepare to talk about how you approach troubleshooting and problem resolution. Think of a few scenarios where you successfully identified and resolved issues, particularly in cloud computing or infrastructure. This will demonstrate your hands-on experience and ability to think critically under pressure.
✨Understand Security Principles
Since security is a big part of this role, be ready to explain key information security principles and the controls you would implement to protect services. Familiarise yourself with compliance standards relevant to Microsoft 365 and be prepared to discuss how you would ensure data security in your work.
✨Be Ready for Team Dynamics
This role involves working closely with a team, so be prepared to discuss your experience collaborating with others. Think about how you’ve contributed to team projects, especially in designing or improving systems. Highlight your communication skills and how you handle feedback and support from colleagues.
