At a Glance
- Tasks: Validate ferry operator accounts and ensure accurate payments for concessionary travel schemes.
- Company: Join Transport Scotland, the national transport agency dedicated to sustainable travel solutions.
- Benefits: Enjoy flexible working options, a supportive environment, and a chance to make a real impact.
- Other info: This role offers hybrid working in Glasgow, with opportunities for growth within the UK Civil Service.
- Why this job: Be part of a team that enhances public services and contributes to Scotland's economy and environment.
- Qualifications: No formal qualifications required; just bring your attention to detail and analytical skills.
The predicted salary is between 28800 - 43200 £ per year.
Do you have excellent attention to detail, excel skills and the confidence to advise and influence colleagues and stakeholders at all levels? The post is based in Transport Scotland's Concessionary Travel and Integrated Ticketing Unit (CTITU) within the Bus, Accessible and Active Travel (BAAT) Directorate.
The Operator Account Validator has an important role in the Unit ensuring that:
- Payments to ferry operators for concessionary travel schemes are made accurately and on time.
- All necessary validation checks are complete, audit records adequately retained and discrepancies investigated and resolved on time.
- Positive engagement occurs with operators in relation to their claims and payments.
You will report directly to the Operator Account Officer. Your responsibilities include working within a payment processing environment, analysing large volumes of data, and engaging with both internal and external stakeholders across a variety of tasks.
Responsibilities
- To analyse ferry claims for accuracy, utilising and interrogating available systems to validate claims for payment in accordance with scheme rules and to prepare reports where applicable.
- To investigate shortfalls or discrepancies of data and liaise with stakeholders with a view to resolving issues and ensuring correct payments are made.
- Engage with ferry operators and other stakeholders to investigate and resolve issues where discrepancies or issues are identified in relation to payment claims.
- Prepare, collate, analyse and present data in order to identify trends and process improvements to enable information management and decisions on service delivery.
- The ability to respond quickly and accurately interpret and understand complex information from a diverse range of sources and communicate advice is important in this role.
- Open and timely escalation and reporting of risk and control issues to management.
- Compliance with operational delivery and operational compliance policies and procedures, including legal requirements.
Qualifications
There are no formal qualifications for this post.
Success Profile
Success profiles are specific to each job and they include the mix of skills, experience and behaviours candidates will be assessed on.
- Technical / Professional Skills
- Data Insight - Working level
Behaviours
- Making Effective Decisions - Level 2
- Working Together - Level 2
- Delivering at Pace - Level 2
- Changing and Improving - Level 2
How To Apply
Apply online, providing a CV and Supporting Statement (of no more than 1500 words) which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profile above. If invited for further assessment, this will consist of an interview and job-related task (Excel task).
Assessments are scheduled for w/c 28 July 2025 however this may be subject to change.
Transport Scotland is the national transport agency, seeking to deliver a safe, efficient, cost-effective and sustainable transport system for the benefit of the people of Scotland. Transport Scotland is accountable to Parliament and the public through Scottish Ministers, with a budget of around £4 billion per year. Transport is a vital feature of the Scottish Government's focus on increasing sustainable economic growth, and transport investments and policies have major impacts on the economy, people, and the environment.
The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education, health, the economy, justice, housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.
Our staff are part of the UK Civil Service, working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland. We offer a supportive and inclusive working environment along with a wide range of employee benefits.
As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.
Working Pattern
Our standard hours are 35 hours per week. We offer a range of flexible and hybrid working options depending on the needs of the role. If you have specific questions about the role you are applying for, please contact us.
Location
This post is based in Glasgow with hybrid working in line with current Transport Scotland policies. You will be expected to be office based twice per week, pro rata.
Equality Statement
We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation. Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.
Further information
Find out more about our organisation, what we offer staff members and how to apply on our Careers Website. Read our Candidate Guide for further information on our recruitment and application processes.
For further information on the post please contact Gayle Dennis - gayle.dennis@transport.gov.scot.
Operator Account Validator (Ferry) in Glasgow employer: THE SCOTTISH GOVERNMENT
The Scottish Government is an exceptional employer, offering a supportive and inclusive work environment that values diversity and employee well-being. With flexible working options and a commitment to professional development, employees in the Operator Account Validator role can expect meaningful engagement with stakeholders while contributing to vital public services that enhance the lives of people across Scotland. Located in Glasgow, this position provides a unique opportunity to be part of a dedicated team within Transport Scotland, ensuring accurate and timely payments for ferry operators, all while enjoying the benefits of a robust public sector career.
StudySmarter Expert Advice🤫
We think this is how you could land Operator Account Validator (Ferry) in Glasgow
✨Tip Number 1
Familiarise yourself with the Concessionary Travel and Integrated Ticketing Unit's processes. Understanding how payments to ferry operators are validated will give you an edge in discussions during interviews.
✨Tip Number 2
Brush up on your Excel skills, especially data analysis functions. Since the role involves analysing large volumes of data, being proficient in Excel will help you stand out during the job-related task assessment.
✨Tip Number 3
Prepare examples of how you've successfully resolved discrepancies or issues in previous roles. This will demonstrate your problem-solving abilities and your capacity to engage effectively with stakeholders.
✨Tip Number 4
Research the Scottish Government's values and recent initiatives in transport. Showing that you align with their mission and understand current challenges can make a positive impression during your interview.
We think you need these skills to ace Operator Account Validator (Ferry) in Glasgow
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of the Operator Account Validator role. Familiarise yourself with the key tasks such as analysing ferry claims and engaging with stakeholders.
Tailor Your CV:Customise your CV to highlight relevant experience and skills that align with the Success Profile for this position. Emphasise your attention to detail, data analysis capabilities, and any experience in payment processing environments.
Craft a Strong Supporting Statement:Your supporting statement should be no more than 1500 words and must clearly demonstrate how you meet the required skills and behaviours. Use specific examples from your past experiences to illustrate your competencies.
Proofread Your Application:Before submitting, thoroughly proofread your CV and supporting statement. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your professionalism.
How to prepare for a job interview at THE SCOTTISH GOVERNMENT
✨Showcase Your Attention to Detail
As an Operator Account Validator, attention to detail is crucial. Be prepared to discuss specific examples from your past experiences where your meticulousness led to successful outcomes, especially in data analysis or payment processing.
✨Demonstrate Your Excel Skills
Since the role involves analysing large volumes of data, make sure to highlight your proficiency in Excel. You might be asked to perform a task during the interview, so brush up on functions like VLOOKUP, pivot tables, and data validation.
✨Prepare for Stakeholder Engagement Scenarios
The job requires positive engagement with various stakeholders. Think of instances where you successfully resolved issues or communicated effectively with colleagues or clients, and be ready to share these stories.
✨Understand the Role's Compliance Requirements
Familiarise yourself with compliance policies relevant to the role. Be prepared to discuss how you ensure adherence to operational delivery and legal requirements in your previous roles, as this will demonstrate your understanding of the responsibilities involved.
