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- Tasks: Support key Scottish Government priorities through customer service and administrative duties.
- Company: Join the Scottish Government, dedicated to improving lives across Scotland.
- Benefits: Flexible working options, supportive environment, and a range of employee benefits.
- Why this job: Make a real impact while developing your skills in a dynamic team.
- Qualifications: Good IT skills and a passion for customer service.
- Other info: Opportunity for career growth within the UK Civil Service.
The predicted salary is between 28800 - 43200 £ per year.
Are you a good communicator with a great eye for detail, who is looking for the opportunity to support key Scottish Government priorities? You will join the Customer Service Delivery team in Lerwick, who are part of the Rural and Inspections Division (RPID). RPID have around 600 staff in 17 area offices throughout Scotland providing a range of services. These teams manage the implementation of agricultural, environmental and rural policies, conduct inspections, process applications for funding and provide high quality customer service.
The team are looking for an Administration Officer to join them to support in a variety of duties including the delivery of high quality customer service for our farmers and customers, processing subsidies scheme grants and providing effective business support for the office.
Responsibilities
- Receipting, data capture, assessment and authorisations of applications and claims under a range of agricultural and environmental schemes.
- Dealing with telephone, written and face to face enquiries from both internal and external customers including assisting with registration and navigation of RPID's online systems.
- Using various IT systems, make assessments of information submitted on businesses and their applications, including data capture of information submitted.
- General administrative duties, including filing, acknowledgement and onward processing of mail, compilation of files and maintaining spreadsheet information.
- Reception duty including ensuring efficient back of house services working across enabling functions.
- Providing efficient, effective and proactive support to a team.
- Proactive diary and inbox management including organising and preparing meetings and events, prioritising tasks and coordinating activity.
Success profile
Success profiles are specific to each job and they include the mix of skills, experience and behaviours candidates will be assessed on.
Experience
- An understanding of IT systems, including Microsoft Office or similar.
Behaviours
- Communicating and influencing – Level 1
- Working together – Level 1
- Managing a quality service – Level 1
- Delivering at pace – Level 1
How To Apply
Apply online, providing a CV and Supporting Statement (of no more than 750 words) which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profile above. Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.
If invited for further assessment, this will consist of an in person interview and short presentation. Assessments are scheduled for w/c 23 February 2026 however this may be subject to change.
About Us
The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education, health, the economy, justice, housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. Our staff are part of the UK Civil Service, working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland. We offer a supportive and inclusive working environment along with a wide range of employee benefits.
Working pattern
Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role, including Flexi-leave. Scottish Government staff in hybrid-compatible roles should aim to work in-person 40% of the time, either in an office or other agreed work location. If you have specific questions about the role you are applying for, please contact us. The Lerwick office follows the Scottish Government's Hybrid Working Policy. However, due to the nature of the role, certain duties cannot be carried out from home and you may be required to attend the office more frequently. For the first 6 months of employment, or until you are fully trained, the expectation is for successful applicants to work 100% of the time in the Lerwick office.
Security checks
Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks – Identity, Right to work, Employment History and a Criminal Record check (unspent convictions).
Equality statement
We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.
Further information can be found on our Careers Website.
Administration Officer (Lerwick) in London employer: THE SCOTTISH GOVERNMENT
Contact Detail:
THE SCOTTISH GOVERNMENT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Officer (Lerwick) in London
✨Tip Number 1
Get to know the company! Research the Scottish Government and its priorities. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. Since this role involves a lot of customer interaction, being able to clearly express your thoughts and ideas is key. Try mock interviews with friends or family to build confidence.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage tasks and prioritise effectively. Use examples from past experiences to illustrate your ability to deliver at pace.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about landing the job.
We think you need these skills to ace Administration Officer (Lerwick) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administration Officer role. Highlight relevant experience and skills that match the job description, especially around customer service and IT systems. We want to see how you can support our team!
Craft a Strong Supporting Statement: Your supporting statement is your chance to shine! Use it to provide specific examples of how you meet the skills and behaviours outlined in the Success Profile. Keep it concise and focused – remember, we’re looking for clarity and relevance.
Be Honest and Authentic: While AI tools can help, make sure everything you submit is genuinely your own work. We value authenticity, so share your true experiences and insights. Plagiarism will lead to withdrawal of your application, and we don’t want that!
Apply Through Our Website: Don’t forget to apply through our official website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our organisation there.
How to prepare for a job interview at THE SCOTTISH GOVERNMENT
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the Administration Officer role. Familiarise yourself with agricultural and environmental schemes, as well as the IT systems mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves dealing with various enquiries from customers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, whether it was face-to-face, over the phone, or in writing. This will demonstrate your ability to manage customer interactions professionally.
✨Be Ready for Practical Scenarios
Expect to be asked about how you would handle specific situations related to customer service or administrative tasks. Think of scenarios where you had to prioritise tasks or manage a busy inbox. Practising these responses will help you feel more prepared and less anxious during the interview.
✨Dress the Part
Even though the Scottish Government promotes a supportive and inclusive environment, it's still important to dress professionally for your interview. Aim for smart-casual attire that reflects your respect for the opportunity. First impressions matter, and looking polished can set a positive tone for the rest of the interview.
