At a Glance
- Tasks: Provide 1st Line ICT Support to 20,000 customers and offer technical advice.
- Company: Join a dynamic team at the Scottish Government's IT Service Desk.
- Benefits: Flexible working hours, competitive pay, and opportunities for professional growth.
- Other info: Work in a supportive environment with great career advancement potential.
- Why this job: Make a real difference in public services while enhancing your tech skills.
- Qualifications: Basic IT knowledge and a passion for helping others.
The predicted salary is between 31500 - 38500 £ per year.
As an IT Service Desk Analyst, you will be part of a team providing 1st Line ICT Support to around 20,000 customers on the SCOTS platform.
In this role, you willbe responsible forensuring support for existing and emerging information and communications technology (ICT) services, includingprovidingtechnical advice to project teams.
The IT Service Desk operates between the hours of 08:00 – 16:00 Monday to Thursday and 08:00 – 15:30 on a Friday.
You will be expected to provide cover during these hours on rota basis with a minimum of two days in the office per week.
The role will be based in Edinburgh (Saughton House), however some travel between Scottish Government buildings may be required.
Information Support Services Branch (ITSS) is part of the Information & Technology Services (i TECS) Division where staff are in daily contact with SCOTS customers.
Our Services include
- Desktop and mobile support,
- IT Service Desk,
- IT Support for major events and projects,
- Implementing and influencing wider i TECS technical and business strategies.
Our mission is to support and improve the delivery of public services in Scotland by enabling our customers to make the most of technology and resources.
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IT Service Desk Analyst employer: The Scottish Government
As an IT Service Desk Analyst at Saughton House in Edinburgh, you will join a dynamic team dedicated to enhancing public services through technology. Our supportive work culture fosters professional growth, offering opportunities for skill development and collaboration on impactful projects. With a commitment to work-life balance and a focus on employee well-being, we provide a rewarding environment where your contributions truly make a difference.
