At a Glance
- Tasks: Support Microsoft 365 services and enhance user experience across the organisation.
- Company: Join a dynamic team within the Information & Technology Services division.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Experience a varied role in a supportive environment with excellent career advancement potential.
- Why this job: Be at the forefront of digital transformation and make a real impact on users' productivity.
- Qualifications: Tech-savvy individuals with a passion for problem-solving and teamwork.
The predicted salary is between 35000 - 45000 € per year.
We’re looking for a talented and motivated individual to join our Microsoft 365 Operations team. This is an opportunity to work at the heart of a large-scale enterprise environment, supporting thousands of users and enabling the effective adoption of modern tools and technologies across the organisation. The M365 Operations Branch sits within the Information & Technology Services (iTECS) Division and is responsible for the day-to-day running, optimisation and continual improvement of the SCOTS Connect Microsoft 365 platform.
You will play a key role in ensuring the platform remains secure, resilient and high-performing, while supporting users to maximise the value of Microsoft 365 services, including:
- Microsoft Teams
- OneDrive for Business
- Azure / Entra ID
- Microsoft 365 (Office 365 services)
- Power Platform (Power Apps, Power Automate, Power BI)
This is a varied and hands-on role where no two days are the same - spanning operational support, service improvement, user guidance, and the introduction of new applications and capabilities. The branch is responsible for managing and maintaining the Scots Connect M365 environment, including the Microsoft Power Platform environment. This includes overseeing user access and permissions, ensuring data security and compliance, and managing subscriptions, capacity and licenses. The team also monitors system performance, handles troubleshooting, and implements updates to maintain a secure and efficient environment. You’ll also support the management and continual development of the Power Platform environment within the SG by providing guidance and best practices to users.
The Government Digital and Data (GDD) Profession is a UK-wide group of over 24,000 civil servants dedicated to driving digital transformation in government through more efficient, data-driven public services. This community oversees a wide range of responsibilities, including architects, data scientists, engineers, and content designers, across different, multidisciplinary teams.
Responsibilities:
- Support infrastructure solutions and services, and other computer, storage, networking, physical infrastructure, software, commercial-off-the-shelf (COTS) software, and open source packages and solutions.
- Support virtual and cloud computing, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS).
- Explain information security and the security controls available to protect solutions and services.
- Explain the most important principles of modern development standards and how they apply to your work.
- Show an awareness of problem resolution processes.
- Investigate problems in systems, processes, and services, with an understanding of the level of a problem (for example, strategic, tactical, or operational).
- Assist as part of a team in the design of components of larger systems.
- Describe challenges of designing, building, and testing interfaces between systems.
Support Engineer Microsoft 365 Operations in Edinburgh employer: THE SCOTTISH GOVERNMENT
Join a forward-thinking organisation that prioritises employee development and innovation within the Microsoft 365 Operations team. With a strong commitment to fostering a collaborative work culture, we offer extensive training opportunities and the chance to work on impactful projects that enhance public services. Located in a dynamic environment, our team thrives on diversity and creativity, ensuring every day brings new challenges and rewards.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer Microsoft 365 Operations in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to current employees in the Microsoft 365 Operations team on LinkedIn or at industry events. A friendly chat can give you insider info and might just lead to a referral.
✨Tip Number 2
Show off your skills! Prepare a mini-project or case study that highlights your experience with Microsoft 365 tools. Bring it up during interviews to demonstrate your hands-on knowledge and problem-solving abilities.
✨Tip Number 3
Be ready for technical questions! Brush up on your understanding of cloud computing, IaaS, PaaS, and SaaS. We want to see that you can explain these concepts clearly and how they relate to the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Support Engineer Microsoft 365 Operations in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Support Engineer role. Highlight your experience with Microsoft 365, cloud computing, and any relevant troubleshooting skills. We want to see how your background aligns with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting users and optimising Microsoft 365 services. Let us know how you can contribute to our team and make a difference.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their problem resolution processes and how they’ve improved systems or services.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at THE SCOTTISH GOVERNMENT
✨Know Your Microsoft 365 Stuff
Make sure you brush up on your knowledge of Microsoft 365 services, especially Teams, OneDrive, and the Power Platform. Be ready to discuss how you've used these tools in past roles or projects, as well as any challenges you've faced and how you overcame them.
✨Show Off Your Problem-Solving Skills
Prepare examples that showcase your problem resolution skills. Think about specific instances where you identified a problem, investigated it, and implemented a solution. This will demonstrate your analytical thinking and ability to handle operational issues effectively.
✨Understand Security Principles
Since security is a big part of the role, be prepared to explain key information security principles and how they apply to Microsoft 365. Familiarise yourself with common security controls and be ready to discuss how you would ensure data security and compliance in your work.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how success is measured in the M365 Operations Branch. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
