Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support farmers with high-quality customer service and process subsidy applications.
- Company: Join The Scottish Government, a key player in shaping Scotland's future.
- Benefits: Enjoy flexible working options and gain a recognised qualification during your apprenticeship.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: No prior experience needed; just bring your communication skills and enthusiasm!
- Other info: This role is hybrid, with office relocation planned for 2026.
Are you a good communicator with a great eye for detail, who is looking for the opportunity to support key Scottish Government priorities? You will join the Customer Service Delivery team in Ayr who are part of the Rural and Inspections Division (RPID). RPID have around 600 staff in 17 area offices throughout Scotland providing a range of services. These teams manage the implementation of agricultural, environmental and rural policies, conduct inspections, process applications for funding and provide high quality customer service.
The Customer Service Delivery team in Ayr are looking for a Customer Service Delivery Officer to join them to support in a variety of duties including the delivery of high quality customer service for our farmers and customers, processing subsidies scheme grants and providing effective business support for the office. The location will start in Russell, Ayr by the end of 2025 or early 2026 the office will move to Kilwinning.
This is a Modern Apprenticeship opportunity, throughout the first 12 months the success candidate will be expected to gain a relevant SVQ qualification. Support will be provided by an internal assessor who will work with you on a monthly basis with time given to work on your qualification.
Responsibilities- Receipting, data capture, assessment and authorisations of applications and claims under a range of agricultural and environmental schemes.
- Dealing with telephone, written and face to face enquiries from both internal and external customers including assisting with registration and navigation of RPID's online systems.
- Using various IT systems, make assessments of information submitted on businesses and their applications, including data capture of information submitted.
- General administrative duties, including filing, acknowledgement and onward processing of mail, compilation of files and maintaining spreadsheet information.
- Reception duty including ensuring efficient back of house services working across enabling functions.
- Providing efficient, effective and proactive support to a team.
- Proactive diary and inbox management including organising and preparing meetings and events, prioritising tasks and coordinating activity.
Success profiles are specific to each job and they include the mix of skills, experience and behaviours candidates will be assessed on.
Experience- An understanding of IT systems including Microsoft office suite or similar.
- Communicating and Influencing – Level 1
- Working Together – Level 1
- Making Effective Decisions – Level 1
- Managing a Quality Service – Level 1
You can find out more about Success Profiles Behaviours, here: Behaviour levels - Success profiles: candidate guide - gov.scot
How To ApplyApply online, providing a CV and Supporting Statement (of no more than 750 words) which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profile above.
Stage one (application sift): Candidates will have their applications assessed against all success profile criteria listed above unless there is a large number of applications, in which case, the following process will apply: An initial sift will be conducted using the CV and supporting statement on the Communicating and Influencing behaviour as listed above. Candidates who pass the initial sift will have their applications fully assessed against the behaviours.
Stage two (interview and presentation): If successful at application sift, you will be invited to an assessment and interview where we will test all criteria listed above. All the behaviours outlined in the Success Profile will be assessed at this stage. The interviews and assessment will be in person at Russell House, Ayr. Assessments are scheduled for w/c 25/08/25 however this may be subject to change.
About UsThe Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education, health, the economy, justice, housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.
Our staff are part of the UK Civil Service, working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland. We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.
As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.
Working PatternOur standard hours are 35 hours per week. We offer a range of flexible and hybrid working options depending on the needs of the role. If you have specific questions about the role you are applying for, please contact us.
Equality StatementWe are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation. Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.
The location will start in Russell, Ayr by the end of 2025 or early 2026 the office will move to Kilwinning. The post is hybrid but the requirements of the role require a significant amount of time in the office depending on the business needs.
Customer Service Delivery Officer – Ayr – Modern Apprentice employer: THE SCOTTISH GOVERNMENT
Contact Detail:
THE SCOTTISH GOVERNMENT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Delivery Officer – Ayr – Modern Apprentice
✨Tip Number 1
Familiarise yourself with the Scottish Government's key priorities and policies, especially those related to agriculture and rural development. This knowledge will help you demonstrate your understanding of the role and how it contributes to these priorities during interviews.
✨Tip Number 2
Practice your communication skills, as this role requires effective interaction with both internal and external customers. Consider role-playing common customer service scenarios to build your confidence in handling enquiries.
✨Tip Number 3
Get comfortable with IT systems, particularly Microsoft Office Suite, as you'll be using these tools daily. You might want to take a quick online course or tutorial to brush up on any areas where you feel less confident.
✨Tip Number 4
Network with current or former employees of the Scottish Government, if possible. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Customer Service Delivery Officer – Ayr – Modern Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Customer Service Delivery Officer position. Highlight key skills such as communication, attention to detail, and IT proficiency in your application.
Craft a Strong Supporting Statement: Your supporting statement should be no more than 750 words. Use this space to provide specific examples of how your skills and experiences align with the Success Profile criteria. Be clear and concise, demonstrating your ability to communicate effectively.
Tailor Your CV: Ensure your CV is tailored to the role by emphasising relevant experience and skills. Include any customer service roles or administrative tasks you've undertaken, and make sure to highlight your familiarity with IT systems, particularly Microsoft Office.
Prepare for the Interview: If you pass the initial application sift, prepare for the interview by reviewing the Success Profile behaviours. Think of examples from your past experiences that demonstrate your ability to communicate, work collaboratively, and manage quality service.
How to prepare for a job interview at THE SCOTTISH GOVERNMENT
✨Showcase Your Communication Skills
As a Customer Service Delivery Officer, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Think of examples where you've successfully handled customer inquiries or resolved issues.
✨Familiarise Yourself with Relevant IT Systems
Since the role involves using various IT systems, make sure you are comfortable with Microsoft Office Suite or similar software. Brush up on your data entry and management skills, as you'll likely be asked about your experience with these tools during the interview.
✨Prepare for Behavioural Questions
The interview will assess your behaviours based on the Success Profile. Prepare for questions that explore how you've worked collaboratively, made decisions, and managed quality service in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Attention to Detail
Attention to detail is crucial in this role, especially when processing applications and claims. Be ready to discuss instances where your attention to detail has positively impacted your work. This could include examples of how you ensured accuracy in data entry or documentation.
