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For Companies At a Glance
- Tasks: Support customer service delivery and assist with administrative duties in a dynamic team.
- Company: Join the Scottish Government's Rural and Inspections Division in Dumfries.
- Benefits: Flexible working options, competitive salary, and opportunities for career growth.
- Why this job: Make a real difference by supporting key government priorities and helping local farmers.
- Qualifications: Good communication skills and familiarity with IT systems like Microsoft Office.
- Other info: Enjoy a collaborative environment with a focus on equality and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Join the Customer Service Delivery team in Dumfries, who are part of the Rural and Inspections Division (RPID). RPID have around 600 staff in 17 area offices throughout Scotland providing a range of services.
The team are looking for an Administration Officer to join them to support in a variety of duties including the delivery of high quality customer service for farmers and customers, processing subsidies scheme grants and providing effective business support for the office.
Job Description
Are you a good communicator with a great eye for detail, who is looking for the opportunity to support key Scottish Government priorities?
Responsibilities
- Dealing with telephone, written and face to face enquiries from both internal and external customers including assisting with registration and navigation of RPID\’s online systems.
- Reception Duty dealing with visitors to the office.
- General administrative duties, including filing, acknowledgement and onward processing of mail and franking outgoing post as well as maintaining spreadsheet information.
- Receipting, data capture, assessment and authorisations of applications and claims under a range of agricultural and environmental schemes.
- Using Rural Payments and Services and other IT systems, make assessments of information submitted on businesses and their applications, including data capture of information submitted.
- Providing efficient, effective and proactive support to a team.
Success Profile
Success profiles are specific to each job and they include the mix of skills, experience and behaviours candidates will be assessed on.
Experience
- An understanding of IT systems, including Microsoft Office or similar.
Behaviours
- Communicating and influencing – Level 1
- Working together – Level 1
- Managing a quality service – Level 1
- Delivering at pace – Level 1
How to Apply
Apply online, providing a CV and Supporting Statement (of no more than 750 words) which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profile above.
Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience.
About Us
The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education, health, the economy, justice, housing and transport.
We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.
Working Pattern
Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role.
The current working pattern for the Dumfries office is virtual and Hybrid working. However, due to the nature of the role, certain duties cannot be carried out from home and will require you to attend the office for certain parts of the year.
For the first 6 months of employment/until fully trained, the expectation is for successful applicants to work 100% of the time in the Dumfries office.
Security Checks
Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed.
Equality Statement
We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.
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Administration Officer (Dumfries) employer: THE SCOTTISH GOVERNMENT
Contact Detail:
THE SCOTTISH GOVERNMENT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Officer (Dumfries)
✨Tip Number 1
Get to know the company! Research the Scottish Government and their priorities. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. Since the role involves dealing with various enquiries, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 3
Show off your attention to detail! Bring examples of how you've successfully managed data or completed administrative tasks in the past. This will demonstrate that you can handle the responsibilities of the Administration Officer role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and keen on joining the team.
We think you need these skills to ace Administration Officer (Dumfries)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administration Officer role. Highlight relevant experience and skills that match the job description, especially your customer service and IT skills. We want to see how you can contribute to our team!
Craft a Strong Supporting Statement: Your supporting statement is your chance to shine! Use it to provide specific examples of how you've demonstrated the skills and behaviours listed in the success profile. Keep it concise and focused – remember, we have a word limit of 750!
Show Off Your Communication Skills: As a key part of the role involves dealing with enquiries, make sure your application reflects your communication skills. Whether it's through your CV or supporting statement, clarity and professionalism are key. We love a good communicator!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at THE SCOTTISH GOVERNMENT
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Administration Officer. Familiarise yourself with the key tasks mentioned in the job description, like processing subsidies and handling customer enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a good communicator, you'll need to showcase your ability to handle various types of enquiries. Prepare examples from your past experiences where you've effectively communicated with customers or colleagues, whether it was face-to-face, over the phone, or in writing. This will highlight your suitability for the role.
✨Demonstrate Attention to Detail
Given the importance of accuracy in administrative tasks, be ready to discuss how you ensure attention to detail in your work. You could mention specific tools or methods you use to maintain high standards, such as double-checking data entries or using spreadsheets effectively.
✨Prepare for IT System Questions
Since the role involves using IT systems like Rural Payments and Services, brush up on your IT skills, especially with Microsoft Office. Be prepared to discuss your experience with these systems and how you've used them in previous roles to support your team and improve efficiency.
