The Scottish Fire and Rescue Service would like to invite applications for the post of Risk and Insurance Support Assistant. This role is based at SFRS Headquarters, Cambuslang however other locations will be considered within the SFRS Flexible Working Policy. This is a full-time position, working 35 hours per week, however applications from individuals seeking to work on a part time, job share or flexible working basis would be considered.
The successful candidate will assist the Risk and Insurance Officer in the management of insurance claims intimated against the Scottish Fire and Rescue Service. They will ensure stakeholders are provided with relevant specialist training, advice and guidance to carry out their role to the standards required and will assist in the maintenance and development of the Service’s system for recording claims, analysing and interpreting data and providing regular statistical reports to Directorates. The successful candidate will provide a general administration service in relation to insurance claims, requesting and collating information from Services regarding incidents and provide advice to Directorates on reducing claims. They will co-ordinate property insurance inspections, and deal with written and telephone enquiries regarding insurance and associated claims procedures.
Applicants will require excellent communication skills, both written and verbal to build relationships across all levels of the organisation. The role requires a flexible, adaptable and organised approach to work, with the ability to prioritise under pressure and meet tight deadlines, exercise initiative and work independently as appropriate. They should have excellent IT skills and the ability to use Microsoft Office packages, especially Excel, daily and should have a high degree of professionalism in approach, observing the confidential nature of insurance information.
Previous experience in a role supporting the development and implementation of new policies and procedures would be desirable, together with experience or involvement in the handling of insurance claims.
Full details of the role, including job description, essential criteria, and our recruitment process, can be found in the attached recruitment information pack.
Salary on appointment will normally be at the lower salary point, with progression subject to regular review - in line with the SFRS performance appraisal arrangements. A higher salary placing will be considered in exceptional circumstances subject to experience demonstrated.
This post requires a Level 2 Disclosure check through Disclosure Scotland. If you are successful, this check will be carried out as part of the recruitment process.
The Scottish Fire and Rescue Service is an Equal Opportunities employer and encourage applications from all sectors of the community. In addition, we are committed to being a “Disability Confident Employer” and will ensure that all applicants who meet the essential criteria for the role are invited for interview.
If you have any questions about your application, please email People Services at SFRS.PODVacancies@firescotland.gov.uk.
Please note, a fully completed application form must be submitted for this position.
Contact Details:
The Scottish Fire and Rescue Service Recruitment Team
