At a Glance
- Tasks: Provide top-notch housing and estate management services across Aberdeenshire, Aberdeen, and Moray.
- Company: Join Ark, a forward-thinking organisation dedicated to community well-being.
- Benefits: Enjoy flexible working hours, up to 36 days holiday, and employee discounts.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a real difference in people's lives while developing your career in housing.
- Qualifications: Chartered Member of Institute of Housing or equivalent experience in housing required.
The predicted salary is between 33750 - 41250 £ per year.
We have a fantastic opportunity for a Housing & Neighbourhood Services Officer to join Ark on a 2 year fixed-term contract.
The purpose of this post is to provide high quality, customer focused housing and estate management services across our North area neighbourhoods covering Aberdeenshire, Aberdeen and Moray.
The location for this role is flexible within these areas, and the office base will be agreed in line with the successful candidate's home location.,
- The end-to-end void process, which includes carrying out a pre inspection before a tenant moves out and working closely with Ark's voids contractor to ensure properties meet Ark's lettable standard and re-let within target times.
- Tenancy management, which includes conducting new tenancy and settling in visits, responding to requests to succeed to, terminating tenancies, dealing with suspected abandonments, anti-social behaviour and neighbour disputes, income management, all in accordance with our policies and timescales.
- Neighbourhood management, ensuring a high quality, safe and secure environment for our customers.
- Tenant participation and engagement.
- Overseeing property repairs.
The Housing & Neighbourhood Services Officer reports directly to the Neighbourhood & Partnership Manager in Aberdeen.
Qualifications and requirements
- A Chartered Member of Institute of Housing, Minimum Level 3 CIH Certificate in Housing Practice or equivalent proven track record in Housing.
- A fundamental understanding of the impact of changes in Housing legislation to ensure ongoing compliance.
- Knowledge of the Regulatory Framework in which Ark operates.
- Experience of using Housing IT software.
- Access to a car and driving licence. Flexible Working Times - Not a 9am - 5pm person. Ark allows you to flex your start & finish time in agreement with your line manager.
- Employee Assistance Program - Ark Employee Assistance program (EAP) gives all employees access to counselling sessions.
There is also support available through weekly webinars and the EAP Website & App.
- Employee Discounts - Employee Discounts Portal with 1000s of discounts on your favourite brands including Supermarkets, Cinema Tickets, Gym Membership and Holidays.
- Annual Leave Buy & Sell Scheme - Employees have the option to sell or buy additional annual leave, up to a maximum of 5 days (or 1 working week for part-time staff) per year.
Benefits
- Up to 36 days paid holiday per year pro rata
- 4% Contributory pension scheme
- Cycle to Work Scheme
- #J-18808-Ljbffr
Housing & Neighbourhood Services Officer employer: The Scottish Federation of Housing Associations Limited
Ark is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible working environment tailored to your needs. With generous benefits such as up to 36 days of paid holiday, an Employee Assistance Program, and opportunities for discounts on various services, Ark fosters a supportive culture that values work-life balance and community engagement. Join us in making a meaningful impact in housing and neighbourhood services across Aberdeenshire, Aberdeen, and Moray.
Contact Details:
The Scottish Federation of Housing Associations Limited Recruitment Team
