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- Tasks: Welcome guests and manage check-in/check-out processes smoothly.
- Company: Join Scotland's largest hospitality group with over 40 venues.
- Benefits: Enjoy tips, flexible hours, discounts, and career development opportunities.
- Why this job: Be part of a vibrant team in a dynamic environment with great perks.
- Qualifications: Evening and weekend availability is essential; experience preferred.
- Other info: Staff meals provided during shifts and access to exclusive benefits.
The predicted salary is between 20000 - 30000 £ per year.
The Scotsman Group is Scotland's largest and most diverse hospitality group, with over 40 venues across Scotland including bars, restaurants, hotels, and more.
We are looking for an experienced and talented Night Receptionist to join our fantastic venue.
What is in it for you? As part of Scotsman Hospitality, you will have access to the following benefits:
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% of your pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off food and cinema tickets across all our venues in Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
The Role: As a Night Receptionist, your responsibilities will include:
- Ensuring each guest receives a warm and genuine welcome.
- Managing check-in and check-out processes smoothly with minimal disruption.
- Handling guest inquiries efficiently and providing information about the hotel, our services, and the local area.
The Person: The ideal candidate will have:
- Availability to work evenings and weekends.
Contact Detail:
The Scotsman Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Familiarise yourself with The Scotsman Group and its venues. Understanding their values and services will help you connect with the team during your interview, showing that you're genuinely interested in being part of their hospitality family.
✨Tip Number 2
Highlight your customer service experience when networking. Engage with current or former employees on platforms like LinkedIn to gain insights about the role and the company culture, which can give you an edge in your application.
✨Tip Number 3
Prepare for situational questions related to handling guest inquiries and complaints. Practising your responses can help you demonstrate your problem-solving skills and ability to remain calm under pressure during the interview.
✨Tip Number 4
Showcase your flexibility and availability in your conversations. Since the role requires working evenings and weekends, emphasising your willingness to adapt your schedule can make you a more attractive candidate.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Night Receptionist position. Tailor your application to highlight relevant experience and skills that match what The Scotsman Group is looking for.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in hospitality, particularly in reception roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide excellent customer service.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of The Scotsman Group that appeal to you, such as their commitment to staff wellbeing and career development opportunities. Make sure to explain how your skills align with the job requirements.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Scotsman Hotel
✨Show Your Hospitality Skills
As a Night Receptionist, you'll be the first point of contact for guests. Make sure to highlight your previous experience in hospitality and how you ensure guests feel welcomed and valued.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you've handled difficult situations in the past. The Scotsman Group values efficiency, so share examples of how you've managed guest inquiries or resolved issues quickly.
✨Know the Venue and Local Area
Research The Scotsman Hotel and its services, as well as the local area. Being knowledgeable will show your enthusiasm for the role and help you answer questions about what you can offer guests.
✨Emphasise Flexibility and Availability
Since the role requires evening and weekend work, make sure to express your availability clearly. Highlight any previous experience working night shifts or in similar roles to reassure them of your commitment.
