Night Receptionist

Night Receptionist

Full-Time 20000 - 30000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Welcome guests and manage check-ins/check-outs smoothly.
  • Company: Join Scotland's largest hospitality group with over 40 venues.
  • Benefits: Enjoy tips, flexible hours, discounts, and career development.
  • Why this job: Be part of a vibrant team in a dynamic environment.
  • Qualifications: Evening and weekend availability is essential.
  • Other info: Experience in hospitality is preferred but not mandatory.

The predicted salary is between 20000 - 30000 £ per year.

The Scotsman Group is Scotland's largest and most diverse hospitality group, with over 40 venues across Scotland including bars, restaurants, hotels, and more.

We are looking for an experienced and talented Night Receptionist to join our fantastic venue.

What is in it for you? As part of Scotsman Hospitality, you will have access to the following benefits:

  • TRONC electronic tips – Our staff keep 100% of tips earned in venues.
  • Wagestream – Stream up to 40% of your pay as it is earned and set automatic savings to support your financial wellbeing.
  • 30% off food and cinema tickets across all our venues in Scotland.
  • Hotel and Apartment discounts.
  • Access to Scotsman Perks Benefits Portal.
  • Staff meals on duty.
  • Flexible working opportunities.
  • Career development through our Scotsman Steps training programme.

The Role: As a Night Receptionist, your responsibilities will include:

  • Ensuring each guest receives a warm and genuine welcome.
  • Managing check-in and check-out processes smoothly with minimal disruption.
  • Handling guest inquiries efficiently and providing information about the hotel, our services, and the local area.

The Person: The ideal candidate will have:

  • Availability to work evenings and weekends.

Night Receptionist employer: The Scotsman Hotel

The Scotsman Group is an exceptional employer, offering a vibrant work culture in the heart of Edinburgh, where you can thrive as a Night Receptionist. With benefits like 100% of tips retained, flexible working opportunities, and a commitment to career development through our Scotsman Steps training programme, we prioritise your growth and wellbeing. Join us and enjoy unique perks such as discounts across our diverse venues and access to our exclusive Scotsman Perks Benefits Portal, making your experience both rewarding and enjoyable.
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Contact Detail:

The Scotsman Hotel Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Night Receptionist

✨Tip Number 1

Familiarise yourself with The Scotsman Group and its venues. Understanding their values and services will help you connect better during the interview and show your genuine interest in the role.

✨Tip Number 2

Highlight your customer service skills and any previous experience in hospitality. Be ready to share specific examples of how you've handled guest inquiries or resolved issues, as this will demonstrate your suitability for the Night Receptionist position.

✨Tip Number 3

Prepare questions to ask during the interview about the team culture and the specific challenges faced by night staff. This shows that you're proactive and genuinely interested in how you can contribute to the team.

✨Tip Number 4

Make sure to showcase your flexibility and availability for evening and weekend shifts. Being open about your schedule can set you apart from other candidates who may not be as adaptable.

We think you need these skills to ace Night Receptionist

Customer Service Skills
Communication Skills
Problem-Solving Skills
Attention to Detail
Time Management
Multitasking Abilities
Conflict Resolution
Basic Computer Skills
Knowledge of Hotel Management Software
Cash Handling Skills
Flexibility and Adaptability
Teamwork
Local Area Knowledge

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Night Receptionist position. Tailor your application to highlight relevant experience and skills that match what The Scotsman Group is looking for.

Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in hospitality, particularly in reception roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide excellent customer service.

Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of The Scotsman Group that appeal to you, such as their commitment to staff wellbeing and career development opportunities. Make sure to explain how your skills align with the job requirements.

Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Night Receptionist role.

How to prepare for a job interview at The Scotsman Hotel

✨Show Your Hospitality Skills

As a Night Receptionist, you'll be the first point of contact for guests. Make sure to highlight your previous experience in hospitality and how you ensure guests feel welcomed and valued.

✨Demonstrate Problem-Solving Abilities

Be prepared to discuss how you've handled difficult situations in the past. The Scotsman Group values efficiency, so share examples of how you've managed guest inquiries or resolved issues quickly.

✨Know the Venue and Local Area

Familiarise yourself with The Scotsman Hotel and its services, as well as local attractions. This knowledge will show your enthusiasm for the role and your ability to assist guests effectively.

✨Emphasise Flexibility and Availability

Since the role requires evening and weekend work, be clear about your availability. Highlight any previous experience working night shifts or in flexible roles to demonstrate your adaptability.

Night Receptionist
The Scotsman Hotel
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