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- Tasks: Lead night operations, ensuring guest satisfaction and smooth hotel management.
- Company: Scotland's largest hospitality group with diverse venues.
- Benefits: Keep 100% of tips, flexible hours, discounts, and career development.
- Why this job: Join a vibrant team and make a real impact in hospitality.
- Qualifications: Experience in hospitality and strong leadership skills required.
- Other info: Enjoy a dynamic work environment with great perks and growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
About Us: The Scotsman Group is Scotland's largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.
The Role: As a Night Hotel Duty Manager, your role will involve:
- Reporting to the General Manager and working closely with all departments in ensuring guests total satisfaction.
- Responsibility for assisting the senior management team in the organisation and running of the hotel and the night audit for 6 hotel venues.
- Understanding the group Vision & Values as part of the on-going team development.
- Assisting in all departments of the hotel as required, with particular focus on Front of House operations.
- Ensuring Hotel standards are met in all departments.
- Dealing with customer complaints correctly and as efficiently as possible.
- Controlling the allocation of guest bedrooms.
- Supporting the Front Office Team enabling them to meet all guest requirements effectively.
The Person: The ideal candidate will have:
- Experience in a similar role.
- Great leadership skills and enjoy working as part of a team in a social environment.
- Availability to work shifts, including evenings and weekends as per business needs.
What We Offer:
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
- Head Office Development Days.
- Refer a Friend Scheme.
The Process: If you think this is the Hotel Duty Manager role for you then apply now and one of our friendly team will be in touch.
Night Duty Manager employer: The Scotsman Hotel
Contact Detail:
The Scotsman Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Duty Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at The Scotsman Group. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal meet-up, let your passion for hospitality shine through. We want to see how you connect with others and handle situations.
✨Tip Number 3
Be ready to demonstrate your skills! Prepare for practical scenarios that might come up during the interview. Think about how you'd handle guest complaints or manage the night audit – we love seeing real-life examples.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at The Scotsman Group. Don’t miss out!
We think you need these skills to ace Night Duty Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Night Duty Manager role. Highlight your relevant experience and skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and get straight to the important bits – we want to know why you’re the perfect fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at The Scotsman Hotel
✨Know the Company Inside Out
Before your interview, take some time to research The Scotsman Group. Understand their vision, values, and the various venues they operate. This will not only show your genuine interest but also help you align your answers with their goals.
✨Prepare for Scenario Questions
As a Night Duty Manager, you'll face various situations. Be ready to discuss how you would handle customer complaints or manage staff during busy shifts. Use specific examples from your past experience to demonstrate your problem-solving skills.
✨Showcase Your Leadership Skills
Highlight your leadership experience during the interview. Talk about times when you've successfully led a team or improved operations in a previous role. The Scotsman Group values teamwork, so make sure to convey your ability to work well with others.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.