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- Tasks: Provide top-notch customer service, assist guests with luggage, and ensure a memorable experience.
- Company: The Scotsman Hotel, a leading hospitality group in Scotland.
- Benefits: Keep 100% of tips, flexible hours, discounts, and career development opportunities.
- Why this job: Join a luxury hotel team and create unforgettable experiences for guests.
- Qualifications: Experience in hospitality or customer service is essential.
- Other info: Enjoy a dynamic work environment with stunning views of Edinburgh.
The predicted salary is between 20000 - 30000 £ per year.
The Scotsman Hotel, 20 North Bridge, Edinburgh, Edinburgh, EH1 1TR Who we are?
The Scotsman Group is Scotland\’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.
We are looking for an experienced and talented Hotel Porterto join our fantastic venue, *insert venue name* What is in it for you?
As part of Scotsman Hospitality, you will have access to the following benefits that include: TRONC electronic tips – Our staff keep 100% of tips earned in venues.
Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
30% off of food and cinema tickets in all of our venues across Scotland.
Hotel and Apartment discounts.
Access to Scotsman Perks Benefits Portal.
Staff meals on duty.
Flexible working opportunities.
Career development through our Scotsman Steps training programme.
The Role: As a hotel porter, the right candidate will be responsible for proving a high and professional level of customer service at all times.
Duties will include: Escort guests to their rooms, showing them the facilities inside the room (light switches, heating control, TV`s and etc).
Assist customers with their luggage as well as deliver their luggage if early arrivals.
Be responsible for storing guest luggage on check out as well as tagging it correctly is also important within this role.
The main focus of this role will be to ensure all customers have the best possible experience, therefore seeing to every need that is required by the customer.
Directing guests and answering all queries will ensure guests feel welcome and looked after during their stay.
The Person: Must have experience within hospitality or a customer service environment.
The successful applicant must have experience within hospitality or a customer service environment.
The Process: If you think this is the Hotel Porter role for you then apply now and a member of the Hotel team will be in touch
Hotel Porter employer: The Scotsman Hotel
Contact Detail:
The Scotsman Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Porter
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Scotsman Hotel. Familiarise yourself with their values and what makes them stand out in the hospitality scene. This will help you connect better during the conversation.
✨Tip Number 2
Practice your customer service skills! As a Hotel Porter, you'll be all about providing top-notch service. Think of examples from your past experiences where you went above and beyond for a guest. This will show you're the right fit for the role.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent The Scotsman Hotel.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. Head over to our careers page and submit your application directly. It’s the best way to ensure your application gets noticed by the right people.
We think you need these skills to ace Hotel Porter
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in the hospitality industry, so don’t be afraid to be yourself.
Highlight Relevant Experience: Make sure to emphasise any previous experience in hospitality or customer service. We’re looking for someone who knows how to provide top-notch service, so share specific examples of how you've done this in the past.
Tailor Your Application: Take a moment to tailor your application to the Hotel Porter role at The Scotsman Hotel. Mention why you’re excited about working with us and how you can contribute to creating amazing experiences for our guests.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at The Scotsman Hotel
✨Know Your Customer Service Basics
As a Hotel Porter, you'll be the face of the hotel for guests. Brush up on your customer service skills and think about how you can create a welcoming atmosphere. Be ready to share examples of how you've gone above and beyond for customers in the past.
✨Familiarise Yourself with the Venue
Before the interview, do some research on The Scotsman Hotel. Understand its history, unique features, and what makes it stand out in Edinburgh's hospitality scene. This will show your genuine interest and help you answer questions more effectively.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and the importance of presentation in a luxury setting.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and opportunities for career development within Scotsman Hospitality. This shows you're serious about the position and eager to contribute.
