At a Glance
- Tasks: Ensure guest satisfaction and manage bookings with a friendly, professional approach.
- Company: Join Scotland’s largest hospitality group with over 40 diverse venues.
- Benefits: Keep 100% of tips, flexible hours, discounts, and career development opportunities.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Work in a luxury hotel with stunning views and a vibrant team atmosphere.
- Qualifications: Experience in hospitality and a positive, team-oriented attitude.
The predicted salary is between 24000 - 30000 £ per year.
Who we are? The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more. We are looking for an experienced and talented Hotel Receptionist to join our fantastic venue. The Scotsman is a luxury hotel which retains many original features, including luxurious floor to ceiling wood panelled rooms, grandiose marble staircase and stained glass windows. Set across several floors, many of our character bedrooms offer truly unrivalled views of Edinburgh Castle, The Mound, Carlton Hill and The Princes Street Gardens. If you are looking for a host venue for a truly standout event, we have a range of tastefully furnished and finished rooms and suites.
What is in it for you? As part of Scotsman Hospitality, you will have access to the following benefits that include:
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
The Role: As Hotel Receptionist, your role will include:
- Reporting to the General Manager and working closely with all departments in ensuring guests total satisfaction.
- Responsibility for accuracy of data input into the company booking system and charging accounts as required.
- Handling all guest enquiries and complaints in a professional manner.
- Ensuring all cash, charges, float and till procedures are correct and in accordance with company policy.
The Person: The ideal candidate will have:
- Experience in a similar role.
- A great 'can do' attitude and enjoy working as part of a team in a social environment.
- Availability to work shifts, including evenings and weekends as per business needs.
- Previous experience of Opera or similar booking system is desirable.
The Process: If you think this is the Hotel Receptionist role for you then apply now and a member of the Hotel team will be in touch.
Senior Hotel Receptionist in Edinburgh employer: The Scotsman Hotel
The Scotsman Group is an exceptional employer, offering a vibrant work culture within Scotland's largest hospitality group. With a commitment to employee growth through the Scotsman Steps training programme, flexible working opportunities, and generous benefits like TRONC electronic tips and discounts across our venues, we ensure that our team members thrive both personally and professionally while enjoying the stunning backdrop of Edinburgh.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Hotel Receptionist in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at The Scotsman Group. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Show off your personality! When you get that interview, let your enthusiasm for hospitality shine through. Share stories about your experiences and how you’ve made guests feel special in the past.
✨Tip Number 3
Be prepared with questions! Research The Scotsman Group and come armed with thoughtful questions about their venues and culture. It shows you’re genuinely interested and ready to be part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our fantastic venue right from the start!
We think you need these skills to ace Senior Hotel Receptionist in Edinburgh
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter. Remember, we’re looking for someone who fits in with our team and brings a positive vibe.
Tailor Your Application:Make sure to tailor your CV and cover letter to the Senior Hotel Receptionist role. Highlight your relevant experience and skills that match what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our fantastic venue.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and avoid long-winded sentences. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets to the right people. Plus, it’s super easy and straightforward – just follow the prompts and you’ll be on your way to joining us at The Scotsman!
How to prepare for a job interview at The Scotsman Hotel
✨Know Your Venue
Before the interview, do some research on The Scotsman Group and its venues. Familiarise yourself with their history, values, and what makes them unique. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Experience
Be ready to discuss your previous roles in detail, especially any experience related to hotel reception or customer service. Use specific examples to highlight how you've handled guest enquiries, complaints, and data management in past positions.
✨Demonstrate a 'Can Do' Attitude
The Scotsman Group values a positive attitude and teamwork. During the interview, express your enthusiasm for working in a social environment and share instances where you've gone above and beyond to ensure guest satisfaction.
✨Prepare Questions
Have a few thoughtful questions prepared to ask at the end of the interview. This could be about the team dynamics, training opportunities, or how they measure guest satisfaction. It shows you're engaged and serious about the role.
