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- Tasks: Lead night operations, ensuring guest satisfaction and smooth hotel management.
- Company: Scotland's largest hospitality group with diverse venues.
- Benefits: Keep 100% of tips, flexible shifts, discounts, and career development.
- Why this job: Join a vibrant team and make a real impact in hospitality.
- Qualifications: Experience in hospitality and strong leadership skills.
- Other info: Enjoy a dynamic work environment with great perks.
The predicted salary is between 24000 - 36000 £ per year.
About Us: The Scotsman Group is Scotland's largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.
The Role: As a Night Hotel Duty Manager, your role will involve:
- Reporting to the General Manager and working closely with all departments in ensuring guests total satisfaction.
- Responsibility for assisting the senior management team in the organisation and running of the hotel and the night audit for 6 hotel venues.
- Understanding the group Vision & Values as part of the on-going team development.
- Assisting in all departments of the hotel as required, with particular focus on Front of House operations.
- Ensuring Hotel standards are met in all departments.
- Dealing with customer complaints correctly and as efficiently as possible.
- Controlling the allocation of guest bedrooms.
- Supporting the Front Office Team enabling them to meet all guest requirements effectively.
The Person: The ideal candidate will have:
- Experience in a similar role.
- Great leadership skills and enjoy working as part of a team in a social environment.
- Availability to work shifts, including evenings and weekends as per business needs.
What We Offer:
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
- Head Office Development Days.
- Refer a Friend Scheme.
The Process: If you think this is the Hotel Duty Manager role for you then apply now and one of our friendly team will be in touch.
Night Duty Manager in Edinburgh employer: The Scotsman Hotel
Contact Detail:
The Scotsman Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Duty Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at The Scotsman Group. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show up in person! If you’re nearby, pop into one of their venues and introduce yourself. It’s a great way to make a memorable impression and show your enthusiasm for the role.
✨Tip Number 3
Prepare for the interview by understanding their Vision & Values. We want to see how you align with their goals, so think about examples from your past that showcase your leadership and customer service skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at The Scotsman Group.
We think you need these skills to ace Night Duty Manager in Edinburgh
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Night Duty Manager role. Highlight your relevant experience and skills that align with our vision and values. This shows us you’re genuinely interested in joining our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Scotsman Hotel
✨Know the Company Inside Out
Before your interview, take some time to research The Scotsman Group. Understand their vision, values, and the range of venues they operate. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Night Duty Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. This will highlight your capability to manage staff and ensure guest satisfaction.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer complaints and ensuring guest satisfaction. Think of specific situations where you turned a negative experience into a positive one. This will showcase your problem-solving skills and commitment to excellent service.
✨Be Ready for Shift Work Questions
Since the role requires flexibility with shifts, be prepared to discuss your availability and how you manage work-life balance. Showing that you're adaptable and ready to meet the demands of the job will make you a more attractive candidate.