At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a fantastic experience at our luxury hotel.
- Company: Join Scotland’s largest hospitality group with over 40 venues.
- Benefits: Keep 100% of tips, flexible hours, discounts, and career development opportunities.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Be part of a vibrant team in a stunning hotel with breathtaking views.
- Qualifications: Experience in hospitality and a positive, team-oriented attitude.
The predicted salary is between 20000 - 25000 € per year.
Who we are? The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more. We are looking for an experienced and talented Hotel Receptionist to join our fantastic venue. The Scotsman is a luxury hotel which retains many original features, including luxurious floor to ceiling wood panelled rooms, grandiose marble staircase and stained glass windows. Set across several floors, many of our character bedrooms offer truly unrivalled views of Edinburgh Castle, The Mound, Carlton Hill and The Princes Street Gardens. If you are looking for a host venue for a truly standout event, we have a range of tastefully furnished and finished rooms and suites.
What is in it for you? As part of Scotsman Hospitality, you will have access to the following benefits that include:
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
The Role: As Hotel Receptionist, your role will include:
- Reporting to the General Manager and working closely with all departments in ensuring guests total satisfaction.
- Responsibility for accuracy of data input into the company booking system and charging accounts as required.
- Handling all guest enquiries and complaints in a professional manner.
- Ensuring all cash, charges, float and till procedures are correct and in accordance with company policy.
The Person: The ideal candidate will have:
- Experience in a similar role.
- A great 'can do' attitude and enjoy working as part of a team in a social environment.
- Availability to work shifts, including evenings and weekends as per business needs.
- Previous experience of Opera or similar booking system is desirable.
The Process: If you think this is the Hotel Receptionist role for you then apply now and a member of the Hotel team will be in touch.
Hotel Receptionist in Edinburgh employer: The Scotsman Hotel
The Scotsman Group is an exceptional employer, offering a vibrant work culture within Scotland's largest hospitality group. With a focus on employee growth through the Scotsman Steps training programme and flexible working opportunities, staff enjoy a range of benefits including 100% of tips, discounts across venues, and access to the Scotsman Perks Benefits Portal. Working in our luxury hotel not only provides a chance to be part of a historic venue with stunning views but also fosters a supportive team environment where your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in Edinburgh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Scotsman Group. Familiarise yourself with their venues and values. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Hotel Receptionist and be ready to share examples of your past successes.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent The Scotsman Group.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Hotel Receptionist in Edinburgh
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects the hospitality vibe we cherish at The Scotsman.
Tailor Your Experience:Make sure to highlight your relevant experience in hospitality. We’re looking for someone who knows their way around a reception desk, so mention any previous roles and how they’ve prepared you for this position with us.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at The Scotsman Hotel
✨Know Your Venue
Before the interview, do some research on The Scotsman Group and its venues. Familiarise yourself with their history, values, and what makes them unique. This will not only impress your interviewers but also help you understand how you can contribute to their team.
✨Showcase Your Experience
Be ready to discuss your previous experience as a Hotel Receptionist or in a similar role. Prepare specific examples of how you've handled guest enquiries, complaints, and data input. Highlight any experience with booking systems like Opera, as this will be a plus.
✨Demonstrate a 'Can Do' Attitude
The Scotsman Group values a positive attitude and teamwork. During the interview, convey your enthusiasm for the role and your willingness to go the extra mile for guests. Share instances where you've worked well in a team or tackled challenges with a positive mindset.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, training opportunities, or what a typical day looks like for a Hotel Receptionist. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
