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- Tasks: Provide top-notch customer service and assist guests with their luggage.
- Company: Join Scotland’s largest hospitality group with over 40 venues.
- Benefits: Keep 100% of tips, flexible hours, and discounts on food and hotels.
- Other info: Career development opportunities through our Scotsman Steps training programme.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: Experience in hospitality or customer service is essential.
The predicted salary is between 20000 - 25000 £ per year.
The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more. We are looking for an experienced and talented Hotel Porter to join our fantastic venue.
As part of Scotsman Hospitality, you will have access to the following benefits that include:
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
The Role: As a hotel porter, the right candidate will be responsible for providing a high and professional level of customer service at all times. Duties will include:
- Escort guests to their rooms, showing them the facilities inside the room (light switches, heating control, TV’s, etc).
- Assist customers with their luggage as well as deliver their luggage for early arrivals.
- Be responsible for storing guest luggage on check out and tagging it correctly.
- Ensure all customers have the best possible experience by attending to every need required by the customer.
- Directing guests and answering all queries to ensure guests feel welcome and looked after during their stay.
The Person: Must have experience within hospitality or a customer service environment.
The successful applicant must have experience within hospitality or a customer service environment.
If you think this is the Hotel Porter role for you then apply now and a member of the Hotel team will be in touch.
Hotel Porter in Edinburgh employer: The Scotsman Hotel
Contact Detail:
The Scotsman Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Porter in Edinburgh
✨Tip Number 1
Get to know the venue! Before your interview, do a bit of research on *insert venue name*. Familiarise yourself with their services and atmosphere. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice your customer service skills! As a hotel porter, you'll be the face of the venue. Think about how you can go above and beyond for guests. Maybe role-play with a friend to nail those scenarios where you need to impress.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional when you arrive for your interview. It shows you care about the role and the company.
✨Tip Number 4
Apply through our website! We want to hear from you directly. It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our fantastic benefits!
We think you need these skills to ace Hotel Porter in Edinburgh
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your experience. A friendly tone can go a long way in the hospitality industry.
Tailor Your Experience: Make sure to highlight any relevant experience you have in hospitality or customer service. We’re looking for specific examples that show how you’ve provided excellent service in the past.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for the Hotel Porter role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Scotsman Hotel
✨Know the Venue Inside Out
Before your interview, make sure to research the venue where you'll be working. Familiarise yourself with its facilities, services, and any unique features. This will not only impress your interviewers but also help you answer questions about how you would assist guests effectively.
✨Showcase Your Customer Service Skills
As a hotel porter, customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to provide a high level of service, which is crucial for this role.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance shows that you take the opportunity seriously and understand the importance of presentation in the hospitality industry.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions. Inquire about the team culture, training opportunities, or what a typical day looks like for a hotel porter. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.