About Us:
The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.
The Role:
As Front Office Manager, you will be responsible for:
Ensure the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
Work proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries, feedback and challenges
Develop and implement plans to ensure front office initiatives and hotel targets are achieved
Be responsible for recruitment, training, rota planning and performance management of the Front Office team
Lead and manage the Front Office team, fostering a culture of growth, development, accountability and high performance
Build and maintain effective working relationships with all key stakeholders
Establish and deliver an effective planned guest engagement programme
Ensure adherence and compliance with all relevant legislation
Oversee Reception, Concierge and Night Team operations, ensuring service standards are consistently achieved and exceptional guest experiences are delivered at all times
The Person:
The ideal candidate will have:
Proven experience in a Front Office management role within a hotel environment
Excellent leadership skills with a hands-on approach and lead-by-example work style
Commitment to exceptional guest service with a passion for the hospitality industry
Ability to find creative solutions, offering advice and recommendations
Personal integrity, with the ability to work in an environment that demands excellence, time and energy
Experience using hotel property management systems, preferably Opera Cloud
Strong communication and interpersonal skills
As our Front Office Manager, you will join a team that is passionate about delivering exceptional service. Previous experience in a similar management role within a hotel environment is essential.
What We Offer:
As part of Scotsman Hospitality, you will have access to the following benefits that include:
TRONC electronic tips – Our staff keep 100% of tips earned in venues.
Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
30% off of food and cinema tickets in all of our venues across Scotland.
Quarterly bonus payment.
Hotel and Apartment discounts.
Access to Scotsman Perks Benefits Portal.
Staff meals on duty.
Flexible working opportunities.
Career development through our Scotsman Steps training programme.
Head Office Development Days.
Refer a Friend Scheme.
The Process:
If you think this is the role for you then apply now and one of our friendly team will be in touch.
