At a Glance
- Tasks: Lead the Front of House team to deliver exceptional guest experiences.
- Company: Scotland’s largest and most diverse hospitality group with over 40 venues.
- Benefits: Keep 100% of tips, flexible working, discounts, and career development opportunities.
- Other info: Dynamic environment with excellent career growth and supportive team culture.
- Why this job: Join a prestigious hotel and showcase your leadership and customer service skills.
- Qualifications: Experience in luxury hotel management and strong leadership abilities.
The predicted salary is between 30000 - 40000 £ per year.
About Us: The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.
Position Summary: As the Front of House Manager at The Scotsman Hotel, you will play a pivotal role in delivering amazing guest experiences at Scotland’s most iconic and luxurious heritage hotels. You'll lead the Front of House team, including the Concierge & Reception Teams, ensuring smooth and efficient operations while maintaining the highest standards of customer service. This is a fantastic opportunity to work in a prestigious hotel where your leadership and guest service skills will shine.
The Person: The ideal candidate will have:
- A great "can do" approach to customer service
- A friendly approach to everyone who you come in contact with.
- Comfortable motivating and leading a team
- The ability to work independently with great problem solving skills.
- Currently employed in a luxury hotel Front of House position
- Excellent presentation and professional approach
- Strong leadership skills with the ability to inspire and develop your team
- Outstanding customer service skills and a passion for guest satisfaction
- Opera Cloud knowledge is a definite advantage
- Experience in a similar management role and experience with computerised reservations, particularly Opera, would be advantageous.
What We Offer: As part of Scotsman Hospitality, you will have access to the following benefits that include:
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Quarterly bonus payment.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
- Head Office Development Days.
- Refer a Friend Scheme.
The Process: If you think this is the role for you then apply now and one of our friendly team will be in touch.
Front of House Manager in Edinburgh employer: The Scotsman Hotel
The Scotsman Group is an exceptional employer, offering a vibrant work culture within Scotland's largest hospitality group. As a Front of House Manager at The Scotsman Hotel, you will benefit from competitive perks such as 100% of tips, flexible working opportunities, and a strong focus on career development through our Scotsman Steps training programme. Join us in delivering unforgettable guest experiences while enjoying the unique advantages of working in one of Scotland's most iconic hotels.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at The Scotsman Group. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for customer service shine through. Share stories that highlight your leadership skills and how you've created amazing guest experiences.
✨Tip Number 3
Research is key! Familiarise yourself with The Scotsman Group's venues and their unique offerings. This will help you tailor your conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our fantastic team at The Scotsman Hotel.
We think you need these skills to ace Front of House Manager in Edinburgh
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, we’re looking for someone with a friendly approach, so show us that in your writing!
Tailor Your Application:Make sure to tailor your application specifically for the Front of House Manager role. Highlight your relevant experience in luxury hotels and your leadership skills. We love seeing how your background aligns with what we’re looking for, so don’t hold back on those details!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Use bullet points where necessary to highlight your achievements and skills, making it easier for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about The Scotsman Group and what we have to offer!
How to prepare for a job interview at The Scotsman Hotel
✨Know Your Venue
Before the interview, do your homework on The Scotsman Hotel and its unique offerings. Familiarise yourself with their history, values, and what sets them apart in the hospitality industry. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Leadership Skills
As a Front of House Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated and inspired your team. Highlight specific situations where your leadership made a difference in guest satisfaction or team performance.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to think on your feet in a busy environment. Be ready to discuss how you handled challenges, particularly in a luxury hotel setting, and what the outcomes were.
✨Emphasise Customer Service Passion
The Scotsman Group values outstanding customer service. Be prepared to share your philosophy on guest satisfaction and provide examples of how you've gone above and beyond for guests in previous roles. This will help convey your 'can do' attitude and commitment to creating amazing experiences.
