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- Tasks: Be the friendly face at reception, ensuring guests have a seamless experience.
- Company: The Scotsman Hotel, a luxurious city hotel with stunning views.
- Benefits: Keep 100% of tips, flexible pay options, discounts, and staff meals.
- Other info: Opportunities for career growth and personal development through training programmes.
- Why this job: Join a passionate team and elevate guest experiences in a historic setting.
- Qualifications: Experience in luxury hotels, strong leadership, and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About Us: The Scotsman Hotel is located on the historic North Bridge, connecting the ancient Old Town of Edinburgh with the cosmopolitan New Town. 10 floors of luxurious rooms, suites and a duplex Penthouse offer our guests unrivalled views including Edinburgh Castle, Calton Hill, The Scott Monument and beyond. Named after Scotland’s national newspaper, for which the Baroque building was originally built as headquarters, The Scotsman of today is a true city hotel, featuring an all-day brasserie restaurant, three bars, a boutique cinema and a range of events spaces.
The Role: As a Hotel Duty Manager, your role will involve:
- Be the friendly, confident face behind our reception desk
- Offer our guests a warm, intuitive, and personalised greeting
- Oversee daily front desk operations, including guest check-ins, check-outs
- Work closely with all departments to create a seamless and unique experience for our guests
- Provide training and support for the front desk team members to ensure they are knowledgeable and efficient
- Be knowledgeable of the hotel and our products
- Ensure compliance with hotel policies, procedures, and safety standards
The ideal candidate will have:
- High personal and professional standards
- Excellent communication skills with colleagues and guests
- Good practical knowledge of the role and product
- Enthusiasm for learning and personal growth
- A passion for delivering service excellence
- Genuine pride in their work
- Team spirit and trustworthiness
- Proven experience as a Front Desk Supervisor or Manager in a luxury or 5-star hotel environment
- Strong leadership and team management skills
- Proficiency in property management systems (e.g., Opera)
- A warm, polished, and professional demeanor
- Ability to work a flexible schedule, including weekends and evenings
Why work with us: TRONC electronic tips – Our staff keep 100% of tips earned in venues. Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing. 30% off of food and cinema tickets in all of our venues across Scotland. Hotel and Apartment discounts. Access to Scotsman Perks Benefits Portal. Staff meals on duty. Flexible working opportunities. Career development through our Scotsman Steps training programme. Head Office Development Days. Refer a Friend Scheme.
The Process: If you think this is the Hotel Duty Manager role for you then apply now and one of our friendly team will be in touch.
Duty Manager in Edinburgh employer: The Scotsman Hotel
Contact Detail:
The Scotsman Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at luxury hotels. They might have insider info on openings or even put in a good word for you.
✨Tip Number 2
Show up in person! If you're nearby, pop into The Scotsman Hotel and introduce yourself. A friendly face can make a lasting impression, and you might just catch the eye of someone involved in hiring.
✨Tip Number 3
Prepare for the interview by knowing the hotel inside out. Familiarise yourself with their services, values, and recent news. This shows genuine interest and helps you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team at The Scotsman!
We think you need these skills to ace Duty Manager in Edinburgh
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hotel. A warm and friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Duty Manager role at The Scotsman Hotel. Highlight your relevant experience and skills that match the job description. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows us that you’re keen on being part of our team at The Scotsman Hotel. We can’t wait to hear from you!
How to prepare for a job interview at The Scotsman Hotel
✨Know the Hotel Inside Out
Before your interview, make sure you research The Scotsman Hotel thoroughly. Familiarise yourself with its history, amenities, and unique offerings. This will not only impress the interviewers but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your approach to training and supporting team members, as this is crucial for the role.
✨Emphasise Communication and Guest Service
Excellent communication skills are key in this role. Be ready to discuss how you’ve provided exceptional service in previous positions. Share specific instances where you went above and beyond for guests, showcasing your passion for delivering service excellence.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of potential challenges you might face as a Duty Manager and how you would address them. This will show your proactive mindset and readiness for the role.