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- Tasks: Lead the Front of House team and ensure amazing guest experiences.
- Company: Join Scotland’s largest and most diverse hospitality group.
- Benefits: Keep 100% of tips, flexible hours, and discounts across venues.
- Why this job: Be part of a prestigious hotel and develop your leadership skills.
- Qualifications: Experience in luxury hotel management and strong customer service skills.
- Other info: Enjoy career development opportunities and a fun, social work environment.
The predicted salary is between 28800 - 43200 £ per year.
The Scotsman Hotel, 20 North Bridge, Edinburgh, EH1 1TR
About Us: The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.
Position Summary: As the Assistant Front of House Manager at The Scotsman Hotel, you will play a pivotal role in delivering amazing guest experiences at Scotland’s most iconic and luxurious heritage hotels. You'll deputise leading the Front of House team, including the Concierge & Reception Teams, ensuring smooth and efficient operations while maintaining the highest standards of customer service. This is a fantastic opportunity to work in a prestigious hotel where your leadership and guest service skills will shine.
The Person: The ideal candidate will have:
- A great "can do" approach to customer service
- A friendly approach to everyone who you come in contact with.
- Comfortable motivating and leading a team
- The ability to work independently with great problem solving skills.
- Currently employed in a luxury hotel Front of House position
- Excellent presentation and professional approach
- Strong leadership skills with the ability to inspire and develop your team
- Outstanding customer service skills and a passion for guest satisfaction
- Opera Cloud knowledge is a definite advantage
- Experience in a similar management role and experience with computerised reservations, particularly Opera, would be advantageous.
Availability to work shifts, including evenings and weekends as per business needs.
What We Offer:
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
- Head Office Development Days.
- Refer a Friend Scheme.
The Process: If you think this is the role for you then apply now and one of our friendly team will be in touch.
Assistant Front Of House Manager in Edinburgh employer: The Scotsman Hotel
Contact Detail:
The Scotsman Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Of House Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Assistant Front of House Manager role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your friendly and approachable nature shine through. Remember, they’re looking for someone who can motivate and lead a team, so be sure to highlight your leadership skills.
✨Tip Number 3
Do your homework! Research The Scotsman Hotel and its values. Knowing about their commitment to customer service and guest satisfaction will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really keen on joining the Scotsman Group family.
We think you need these skills to ace Assistant Front Of House Manager in Edinburgh
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and customer service. A friendly tone can make a big difference!
Tailor Your Application: Make sure to tailor your application to the Assistant Front of House Manager role. Highlight your relevant experience and skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for our team at The Scotsman Hotel.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at The Scotsman Hotel
✨Know the Venue Inside Out
Before your interview, take some time to research The Scotsman Hotel and its unique offerings. Familiarise yourself with their history, services, and any recent news. This will not only impress your interviewers but also help you understand how you can contribute to enhancing guest experiences.
✨Showcase Your Leadership Skills
As an Assistant Front of House Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. Highlighting these skills will show that you're ready to step into a management role.
✨Emphasise Customer Service Excellence
The Scotsman Group values outstanding customer service, so be ready to discuss your approach to guest satisfaction. Share specific instances where you've gone above and beyond for guests, and how you handle difficult situations. This will showcase your 'can do' attitude and commitment to service.
✨Dress to Impress
First impressions matter, especially in the hospitality industry. Make sure to dress professionally and present yourself well for the interview. A polished appearance reflects your understanding of the luxury environment at The Scotsman Hotel and your respect for the role you're applying for.
