Business Support Officer

The Scotch Whisky Association (SWA) is the trade association for the Scotch Whisky industry. We support and represent our members across a wide range of priorities, including industry promotion, regulatory and legal matters, sustainability, international market access and protecting the Scotch Whisky category worldwide.

We are recruiting for a Business Support Officer to work alongside the Corporate Services team, providing a professional front of house service and wide-ranging administrative support. The postholder will act as a key first point of contact for visitors, employees, customers and stakeholders, while also supporting teams across the SWA with day-to-day administration, finance-related tasks, meetings, hospitality, travel arrangements and ad hoc project work. This is a hands-on, varied role in a small, collaborative organisation, suited to someone who is organised, approachable and confident providing excellent customer service, practical administrative support and discreet handling of information.

What you’ll be doing:

• Providing a full reception service and acting as the first point of contact for visitors, employees, customers and stakeholders.
• Answering telephone enquiries, greeting visitors, arranging travel and couriers, and supporting front of house activity.
• Receiving, sorting, distributing and sending mail within the SWA.
• Maintenance and monitoring of the enquiries and accounts inboxes, directing emails appropriately.
• Supporting the Finance team with expenses claims, invoice approvals, supplier records and associated administration.
• Supporting the Office Manager with office and event supplies, meetings, hospitality, events and wider office coordination.
• Providing administrative support to the Corporate Services team, including appropriate research and regular update reports where required.
• Supporting HR administration as needed and providing annual leave cover for the Executive Assistant to the CEO.
• Undertaking planned or ad hoc project work to support teams across the SWA during busy periods.

What we’re looking for:

• Experience in a similar front of house or administrative support role.
• Excellent customer service skills, with an approachable, warm and professional manner.
• Strong organisational skills and the ability to manage varied administrative tasks accurately.
• Excellent written and verbal communication skills, with confidence communicating in different ways.
• Competence using Microsoft Word, Excel, email systems and other standard software packages.
• The ability to handle confidential matters with discretion, including financial information and people-related information.
• Experience supporting a finance team, purchase ledger processing or wider project administration would be advantageous.

Working arrangements:

The role is based in Edinburgh. We are open to flexible working arrangements, with a minimum of 25 hours per week worked across 4 or 5 days, up to 28 hours.

We are committed to being an inclusive employer and welcome applications from all backgrounds. We will make reasonable adjustments to support candidates throughout the recruitment process.