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For Companies At a Glance
- Tasks: Engage with customers, conduct tours, and assist in marketing initiatives.
- Company: Join Scion, a leader in student living, dedicated to exceptional customer experiences.
- Benefits: Enjoy paid time off, health insurance, 401k matching, and more perks.
- Why this job: Thrive in a dynamic, collegiate environment while making a positive community impact.
- Qualifications: Must have great communication skills, reliability, and a customer-centric mindset.
- Other info: Flexible hours required, including summer and holiday availability.
The predicted salary is between 28800 - 43200 £ per year.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas. Scion is paving a path in student living and the Experience Team Member (ETM) is essential to our commitment to exceptional customer experience and strong partnerships within the community. This position combines marketing, relationship building, administration and customer service all in one. The ETM will thrive in a fast-paced, agile, collegiate environment. This role demands exceptional interpersonal and problem-solving skills and stellar work ethic.
Your Responsibilities
- Customer Experience & Sales
- Prioritise interactions and communication with customers.
- Provide community and amenity tours.
- Provide feedback on sales barriers and customer objections to management team.
- Execute sales and engagement initiatives as outlined by management.
- Provide recommendations on local marketing opportunities and messaging.
- Assist with social media and communication on various platforms to engage customers.
- Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
- Always represent the community positively and professionally, both in and out of the office.
- Demonstrate proficiency with general community, market and policy knowledge.
- Log, file and retrieve customer packages.
- Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
- Schedule and follow up on maintenance requests to aid in timely resolutions.
- Maintain office organisation and cleanliness.
- Assist with after-hours lock out duties as required.
The responsibilities listed above may not be all inclusive.
What We Require
- Customer-centric mindset
- Agility & flexibility with a frequently changing environment
- Great communication & interpersonal skills with a diverse population
- Reliability & self-discipline
- Availability to work during summer, holidays, and Turn periods
Job location is at the assigned property. Working hours consist of daytime business hours and after hour on-call rotation.
The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.
Leasing Consultant employer: The Scion Group
Contact Detail:
The Scion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasing Consultant
✨Tip Number 1
Familiarise yourself with the local student living market. Understanding the needs and preferences of students in your area will help you engage effectively with potential customers and provide tailored tours that resonate with them.
✨Tip Number 2
Enhance your interpersonal skills by practising active listening. This will not only help you understand customer objections better but also build stronger relationships, making it easier to address their concerns and close sales.
✨Tip Number 3
Get involved in community events or student organisations. Networking within these circles can provide valuable insights into what students are looking for in a living space and help you promote your property more effectively.
✨Tip Number 4
Stay updated on social media trends and platforms popular among students. Being able to engage with potential customers through the right channels will enhance your marketing efforts and improve overall customer experience.
We think you need these skills to ace Leasing Consultant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Leasing Consultant position. Tailor your application to highlight how your skills and experiences align with their needs.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your customer-centric mindset and interpersonal skills. Use specific examples from your past experiences to demonstrate your ability to thrive in a fast-paced environment.
Highlight Relevant Experience: In your CV, emphasise any previous roles that involved customer service, sales, or marketing. Make sure to include any achievements that reflect your problem-solving skills and work ethic.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Scion Group
✨Showcase Your Customer-Centric Mindset
During the interview, emphasise your commitment to providing exceptional customer service. Share specific examples of how you've prioritised customer interactions in previous roles, and be prepared to discuss how you would handle various customer scenarios.
✨Demonstrate Agility and Flexibility
The role requires adaptability in a fast-paced environment. Be ready to discuss times when you've successfully navigated change or handled unexpected challenges. Highlight your ability to remain calm and effective under pressure.
✨Highlight Your Communication Skills
Effective communication is key for this position. Prepare to discuss how you've built relationships with diverse populations in the past. Consider role-playing common scenarios with a friend to practice articulating your thoughts clearly and confidently.
✨Research the Company and Community
Familiarise yourself with Scion's values and the community it serves. Be prepared to suggest local marketing opportunities or initiatives that could enhance customer engagement. This shows your genuine interest in the role and the company.
