Overview
In this role within the Science Museum Group’s ICT team, you will deliver senior technical services across desktop to 3rd-line infrastructure, supporting multi-site operations and service delivery. You’ll work with stakeholders to maintain and improve IT services, balance project work with day-to-day support, and contribute to out-of-hours coverage. You’ll develop your skills across a broad stack, collaborating with a cross-functional team to keep systems reliable for staff and visitors. This fixed-term role offers hybrid working, travel across sites, and clear opportunities for career growth in IT.
Pay / Benefits
- 27 days annual leave + bank holidays
- flexible policies for work-life balance
- healthcare cash plan and wellbeing support
- employee assistance programme
- enhanced contributory pension
- interest-free loans
Responsibilities
- Provide quality technical services to customer and infrastructure operations and project work
- Support from desktop to 3rd-line infrastructure (server, network, virtualization) with Service Desk cover as needed
- Maintain and improve customer satisfaction through reliable operation and clear communication
- Coordinate priorities and requirements with the Service Delivery Manager
- Engage in projects and tasks across multiple sites and systems
- Participate in established out-of-hours services and on-call rotations
- Brief and support contractors, keep stakeholders updated, and hand over to day-to-day support
- Travel across Science Museum Group sites as needed, with travel costs covered
Key requirements
- Solid 3rd-line experience in a complex IT environment
- Strong knowledge of Windows 11, Microsoft 365, and Active Directory
- Hands-on experience with networks and firewalls
- Experience with at least a couple of areas such as servers, virtualization, backup, or cloud services (AWS, Azure)
- Experience with Juniper or Fortinet kit is a bonus
- PowerShell scripting
- Familiarity with ITIL or PRINCE2 is a bonus
- Strong problem-solving and cross-functional collaboration skills
- Good communication skills to explain technical decisions to varied audiences
- Willingness to travel and participate in out-of-hours support
- strong communication
- collaborative mindset
- proactive and self-sufficient
- Windows 11
- Microsoft 365
- Active Directory
