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- Tasks: Lead the UX and functionality of our website for an exceptional user experience.
- Company: Join a passionate team at The School of Life, focused on personal growth and wellbeing.
- Benefits: Enjoy a £500 learning budget, hybrid working, and 25 days holiday plus bank holidays.
- Other info: Opportunity for personal development and access to wellness resources.
- Why this job: Make a real impact on user experience while working with a diverse and brilliant team.
- Qualifications: Experience in web development, Jira software, and a collaborative mindset.
The predicted salary is between 36000 - 60000 £ per year.
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At The School of Life, we are a passionate group of people on a mission to bring about healing, growth, calm and self-understanding. We derive our ideas from psychology, psychotherapy, philosophy, art and culture. As our name – The School of Life – suggests, we are here to teach people how life can be lived and what can make it truly worthwhile, effective and fulfilling.
Our values:
We combine passion for our purpose with commercial excellence.
We are curious and open-minded in pursuit of the answers.
We are authentic.
Role Overview
The Website & UX Manager will own and continuously optimise our website UX and functionality with a view to offering a best-in-class online experience for our customers. This is a key role within the Digital Team, and you’ll work collaboratively with different stakeholders across the business to ensure that the needs of different users are met, and that our services are presented and communicated in the best way possible. This is both a creative and technical role which will require you to wear many hats and work on a variety of cross-functional projects.
Key Responsibilities
UX, QA and Testing
- Responsible for overall development and UX on The School of Life website and Voucher Portal product, and for ensuring that our website provides the best possible experience for our users who often have different goals from a visit to our website.
- Create our vision for the website roadmap and user journeys and maintain a clearly prioritised development roadmap for the website and voucher portal. Incorporate user research into our roadmap planning.
- Identify and report bugs, issues, and inconsistencies
- Scope, create, manage and prioritise our website Jira tickets in line with our business goals, ensuring that priorities are clear for requests from different departments (therapy, business, international partners etc).
- Lead meetings with our development agency and ensure they understand our priorities and are working on the right things to the right deadlines
- Analyse our website data to help inform our marketing team on trends around on-site journeys, landing pages and search
- Conduct regular UX/UI reviews of the site using tools like surveys, Clarity, Google Analytics
Website Management
- Make website changes (copy, image, layout) for different departments across the business including our international Partners, At Work teams
- Monitor and maintain the website\’s performance, speed, and security, reporting issues to our development agency where needed
- Update other key website pages such as Privacy Policy, T&Cs and FAQs
- Manage our URL redirects using the Redirects App and any technical SEO tasks (working closely with our SEO consultant and Growth Manager)
- Be the go-to person at TSOL for technical support on strategic projects
- Ensure our tech stack map is maintained and up to date
- Manage our Zapier account to integrate web applications and automate our workflows
- Manage our Domain and DNS, updating settings where required
- Maintain and update the Wordpress CMS guide where needed, and be the in-house expert on our CMS
- Support Customer Service with any technical queries, and occasionally cover our Subscriptions inbox where needed due to team holidays
- Be the point of contact for our International Partners with troubleshooting, bug fixes, GTM tag set up and release updates
Data, GTM, A/B Testing
- Evaluate our data requirements for the website and ensure that these requirements are captured, prioritised and executed as part of our development roadmap to ensure we can make data-backed decisions about our website and digital products
- Use GA4 to understand user behaviour on our website, and spot opportunities for UX improvements
- Work closely with the Digital Director and our Data Consultant to ensure our datalayer set ups are fit for purpose
- Manage our A/B testing roadmap, create new ideas for tests and report on the results of tests
Technical Project Management & Expertise
- Be responsible for evaluating requirements and opportunities for optimising our tech stack, ensuring we are always using the most appropriate technologies and software for our business needs
- Be hands on and resourceful in thinking holistically about ways we could execute or test a new feature or functionality before it is built into our codebase
Agency Management
- Manage the relationship with our development agency Leobit (with the support of Digital Director)
- Manage the relationship with our Data and SEO consultant(s) – with the support of Digital Director ensuring that priorities are always clear for their work streams
- Manage our relationships with other 3rd parties including server/hosting provider, DNS and domain management provider, IT Support provider
Candidate Profile
- Strong attention to detail
- Proficient in Jira software
- Experience defining acceptance criteria for user stories and testing tickets in web deployments
- Collaborative attitude with the ability to work effectively with multiple teams
- Proactive problem-solver with a can-do attitude
- Interest in wellbeing and mental health
Nice to Have
- Experience testing
What you’ll get from us…
- To work with a diverse team of brilliant minds!
- A culture focused on growth & personal development
- £500 per year learning budget (£250 for 6 months)
- Hybrid working model with 2 days work in our office on Chancery Lane & use of other office spaces in the group
- Use of office gym, classes & sauna
- 25 days holiday + bank holidays (pro-rata)
- Copies of all our newly released books
- Participation in The School of Life personal development sessions
Application Process
Please send a cover letter with your CV, including a short overview of why you would like to work for The School of Life
Interview Process
Initial screening call, followed by a video call then an in-person second round interview at our offices. We would like the successful candidate to start in the role on or before 17th November, please only apply if this works for you.
The School of Life is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender identity or sexual orientation.
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Website & UX Manager employer: The School of Life
Contact Detail:
The School of Life Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Website & UX Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to The School of Life. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your UX projects. This is your chance to demonstrate your creativity and technical know-how, making you stand out from the crowd.
✨Tip Number 3
Prepare for the interview by understanding their mission and values. The School of Life is all about growth and self-understanding, so think about how your experience aligns with their goals and be ready to share your thoughts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at The School of Life.
We think you need these skills to ace Website & UX Manager
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to express why you're passionate about The School of Life and how your skills align with the Website & UX Manager role. Keep it engaging and personal – we want to see the real you!
Tailor Your CV: Don’t just send a generic CV! Tailor it to highlight your relevant experience in UX, website management, and any technical skills that match the job description. We love seeing how your background fits into our mission.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for proactive problem-solvers who can think on their feet, so don’t hold back on sharing your successes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our community!
How to prepare for a job interview at The School of Life
✨Know Your UX Inside Out
Make sure you brush up on the latest trends in UX design and website management. Familiarise yourself with The School of Life's website and think about how you would improve it. Be ready to discuss specific examples of your past work and how they relate to the role.
✨Show Your Collaborative Spirit
This role requires working with various teams, so be prepared to share examples of how you've successfully collaborated in the past. Highlight your ability to communicate effectively with different stakeholders and how you can bring people together to achieve common goals.
✨Be Data-Driven
Since the role involves analysing website data, come prepared with insights from your previous experiences. Discuss how you've used data to inform decisions and improve user experience. Mention any tools you're familiar with, like Google Analytics or A/B testing platforms.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. This shows your genuine interest in the role and the company. You might ask about their current challenges with the website or how they envision the future of their digital presence.