Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support global retail operations and ensure smooth order processing for customers.
- Company: Join The School of Life, a creative industry leader making a meaningful impact.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for growth.
- Why this job: Be part of a team that improves lives while developing your operational skills.
- Qualifications: One year of experience in retail operations or customer service preferred.
- Other info: Ideal for organised, proactive individuals eager to learn and solve problems.
The predicted salary is between 28800 - 43200 £ per year.
In this role you will work to support the global retail operations of TSOL, ensuring smooth and efficient order processing and fulfilment for customers, the effective merchandising of online platforms and working to ensure we have the operational excellence to back up the work of our sales teams. This is an excellent opportunity for an enthusiastic individual looking to work in operations within a creative industry, whilst contributing to the meaningful work of The School of Life, and improving the lives of thousands.
- Ensure we have the necessary process in place for efficient order processing
- Shipping and documentation support for sales team where necessary
- Support to ensure special customer requirements (e.g. repacking / labelling / split shipment) are captured and actioned
- Circulating regular updates on stock availability to internal stakeholders
- Support with reporting on high/overstock risk areas to Sales to enable active mitigation through targeted sales activity
- Support Head of Retail Operations with merchandising TSOL webshop when required
- Support with TSOL physical shop / pop-ups as required
- Sales order management
- Ensure shipping of B2B orders is efficient, and work to find continual process and cost improvements
- Keep Sales team informed of shipment status proactively, to avoid customers chasing Sales if shipments are delayed
- Purchase order management
- Liaise between suppliers and freight forwarders to ensure smooth and timely deliveries
- Booking in inbound freight with warehouse
- Updating internal systems to reflect delivery quantities
- Warehouse management
- Support the Head of Retail Operations with day-to-day warehouse management, including:
- Ensuring visibility of inbound deliveries
- Booking in deliveries with warehouses
- Tracking 3PL performance against KPIs
- Prioritisation of orders / communication with Sales to ensure no surprises
- Ensuring invoicing accuracy and support Finance team with any queries
Experience:
- At least one year of work experience, ideally in an Operational role within retail, publishing, eCommerce, logistics or customer service
- Working knowledge of Excel (and full MS Office) / Experience working with project management, inventory management, warehousing systems a plus, but not essential
Qualities:
- Strong attention to detail
- Organised and efficient, with ability to work on multiple tasks at the same time
- Proactive attitude and good initiative
- Curious, with an appetite to learn new skills, and a natural problem solver
- Strong communication skills
Superpower: Spreadsheets
Retail Operations Coordinator employer: The School of Life
Contact Detail:
The School of Life Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experiences and skills confidently when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Retail Operations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Retail Operations Coordinator role. Highlight any relevant experience in operations, logistics, or customer service that aligns with what we’re looking for at TSOL.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your skills can contribute to our mission at The School of Life. Be genuine and let your personality come through.
Showcase Your Skills: Don’t forget to mention your superpower with spreadsheets! If you have experience with Excel or any inventory management systems, make sure to highlight that. We love a proactive problem solver!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The School of Life
✨Know Your Operations
Familiarise yourself with the key aspects of retail operations, especially order processing and fulfilment. Be ready to discuss how you can contribute to efficient shipping and documentation support, as well as how you would handle special customer requirements.
✨Showcase Your Attention to Detail
Since this role requires strong attention to detail, prepare examples from your past experience where your organisational skills made a difference. Highlight any instances where you successfully managed multiple tasks or improved processes.
✨Excel at Excel
Brush up on your Excel skills before the interview. Be prepared to discuss how you've used spreadsheets in previous roles, whether for inventory management or reporting. If you have any specific examples of how you’ve used Excel to solve problems, share those!
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. Think about how you would keep the sales team informed about shipment statuses and how you would handle customer service inquiries effectively.
