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- Tasks: Support client services by managing programme logistics and client communications.
- Company: Join The School of Life, a leader in emotional skills development for businesses.
- Benefits: Enjoy hybrid working, a £500 learning budget, and access to office perks like a gym.
- Why this job: Accelerate your career while making a positive impact on people's lives.
- Qualifications: One year of experience in client services or events; strong academic background required.
- Other info: Be part of a diverse team focused on personal growth and development.
The predicted salary is between 28800 - 43200 £ per year.
The Client Coordinator will report into the Client Services Lead, supporting the client services team in delivering operational excellence for our clients. We are on a growth trajectory both in terms of our revenue and product offering. As CC, you will be the central cog, playing a critical role in ensuring all our programmes are delivered smoothly and efficiently. You will be responsible for programme logistics, the first port of call for our clients, as well overseeing our tracking and reporting processes and organising our faculty team. This is an excellent opportunity for an enthusiastic individual looking to accelerate their career in programme management / client services, whilst contributing to the meaningful work of The School of Life, and improving the lives of thousands.
One of our core channels is The School of Life at Work. We equip businesses with the emotional skills to thrive and to grow by delivering premium experiences (workshops, talks, coaching), tools (books, app, web) and interventions (facilitation, coaching, conversations).
Key Responsibilities:- Programme Management: Client-facing & programme-related support
- Resource and book in faculty for all sessions.
- Input Tailored and Custom programmes into Float for Instructional Design Resourcing.
- Arrange and set-up all logistical details for in-person and virtual sessions and share the relevant information with clients and faculty.
- Act as the key logistical point of contact for all programmes.
- Share learning materials with the client (including pre/post work) as needed.
- Create and share faculty brief with faculty ahead of sessions.
- Ensure the TSOL Finance team have the information they need to invoice & supplier set up.
- Share workshop feedback with clients and faculty following the sessions.
- Track project costs and margins.
- Schedule mid-point and end-of-programme reviews with the client.
- Keep our Programme Management, resourcing and finance reporting platforms up to date at all times (Rotacloud, Float, Monday.com, Hubspot) as well as taking ownership for our other tech platforms (Zoom, Mentimeter, Typeform).
- Work with the Client Services Lead on ongoing process improvement projects.
- Be responsible for booking in ‘sold’ but unscheduled sessions (‘Unallocated’).
- Input Weekly/Monthly revenue and delivery figures into our reporting spread.
- Routinely check feedback sheets and report specific comments to the Instructional Design team and broader trends to the wider ‘TSOL@Work’ team.
- Schedule monthly workshops on our public-facing programme (using Eventbrite) and handle all related logistics, including – adding dates to Eventbrite and our website, ensuring faculty are booked, sharing learning materials, sharing virtual dial-in details.
- Managing the list of potential client attendees & work with external partners to boost ticket uptake.
- Faculty and Programme Host support
- Build strong relationships with our faculty to identify best fit for clients.
- Work with the Client Services Lead to create a supported and cohesive community of faculty; includes drafting a monthly faculty newsletter.
- Share faculty feedback on a regular basis.
- Support with faculty recruitment and new faculty onboarding.
- Onboard and train new programme hosts when required.
- Assist Finance team with monthly payroll for Programme Host.
- General team support: Support Instructional Design and Marketing with proofing of new/revised content where needed / Ad hoc support for TSOL at Work Marketing, such as making website updates and logistical support for events.
- Ad hoc programme hosting.
- Minimum of one year’s work experience, in an organisational role e.g. events or client services in an agency / Strong academic background.
- Proactive, highly responsive and self-driven / Excellent interpersonal and communication skills: a natural ‘people person’ / A confident speaker, happy to lead on client calls related to their role.
- An interest in and knowledge of philosophy, arts & culture / Personal development / Curious, with a strong appetite for learning / Passion for and understanding of TSOL’s brand and purpose.
- Highly organised and efficient / A natural list maker / Strong attention to detail / Excellent project management skills / Great with Word, PowerPoint and Excel.
- A client-first approach.
To apply, please click on the button above to send a cover letter with your CV, including a short overview of why you would like to work for The School of Life. The interview process will include an initial phone call, a video interview and then an in-person presentation. Deadline for applications is 5pm, Tuesday 6th May.
What you’ll get from us... To work with a diverse team of brilliant minds! A culture focused on growth & personal development. £500 per year learning budget. Hybrid working model with 2 days work in our office on Chancery Lane & use of other office spaces in the group. Use of office gym, classes & sauna. 25 days holiday + bank holidays. Up to 5 days per year unpaid holiday. Copies of all our newly released books. Participation in The School of Life personal development sessions.
Client Coordinator employer: The School of Life
Contact Detail:
The School of Life Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Coordinator
✨Tip Number 1
Familiarise yourself with The School of Life's mission and values. Understanding their focus on emotional skills and personal development will help you align your responses during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of The School of Life. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial for tailoring your approach in interviews.
✨Tip Number 3
Prepare to discuss your organisational and project management skills in detail. Since the role involves managing logistics and client interactions, having specific examples ready will showcase your capabilities effectively.
✨Tip Number 4
Demonstrate your proactive nature by thinking of potential improvements or ideas for the Client Coordinator role. Presenting these during your interview can highlight your initiative and commitment to contributing positively to the team.
We think you need these skills to ace Client Coordinator
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customise your cover letter specifically for the Client Coordinator position. Highlight your relevant experience in client services and programme management, and express your enthusiasm for The School of Life's mission.
Showcase Relevant Skills: In your CV, emphasise skills that align with the job description, such as project management, organisation, and communication. Use specific examples from your past experiences to demonstrate how you've successfully managed client relationships or logistical details.
Research The School of Life: Familiarise yourself with The School of Life’s values, products, and services. Mention any specific programmes or initiatives that resonate with you in your application to show your genuine interest in the company.
Proofread Your Application: Before submitting, carefully proofread your cover letter and CV for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Client Coordinator role.
How to prepare for a job interview at The School of Life
✨Show Your Organisational Skills
As a Client Coordinator, being organised is key. Prepare examples of how you've successfully managed logistics or projects in the past. Highlight your ability to keep track of multiple tasks and deadlines.
✨Demonstrate Your People Skills
This role requires excellent interpersonal skills. Be ready to discuss how you've built relationships with clients or colleagues. Share specific instances where your communication made a difference in a project.
✨Familiarise Yourself with The School of Life
Research The School of Life's mission and values. Understand their approach to personal development and client services. This will help you align your answers with their ethos during the interview.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think about potential challenges you might face in this role and how you would address them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
