At a Glance
- Tasks: Be the friendly face of our clinic, guiding patients through their healthcare journey.
- Company: Join The Schoeman Clinic, a leader in hormone and functional medicine.
- Benefits: Enjoy flexible remote work hours and a supportive team environment.
- Other info: Opportunity for growth in a dynamic, purpose-driven clinic.
- Why this job: Make a real difference in patients' lives while working from anywhere.
- Qualifications: Previous healthcare experience and excellent customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Schoeman Clinic — Specialist in Hormone, Longevity and Functional Medicine
Remote | Flexible Hours (Full-Time or Part-Time)
At The Schoeman Clinic, we believe the most important healthcare isn’t what happens in a crisis — it’s what happens before. Led by Dr Gina Schoeman, we provide personalised, evidence-based care in hormone health, longevity medicine and functional medicine to patients across the UK and internationally. We’re looking for a warm, organised and proactive Administrative Patient Liaison Officer to become the heart of our patient experience. This is a remote role with flexible hours, ideal for someone with a background in healthcare who genuinely enjoys helping people feel looked after.
What you will do:
- Serve as the first point of contact for new and existing patients — handling enquiries by phone, email and online with warmth and professionalism
- Guide patients through onboarding, including registration forms, pre-consultation blood test coordination and appointment scheduling
- Manage Dr Schoeman’s and the other doctors' clinical diary, booking initial and follow-up consultations (video and in-person)
- Coordinate with external laboratories and diagnostic providers for blood work, genetic testing and specialist investigations
- Prepare patient files and clinical summaries ahead of consultations
- Follow up with patients post-consultation to ensure treatment plans, prescriptions and referrals are actioned smoothly
- Handle prescription requests, supplement orders and liaise with pharmacies
- Maintain accurate and confidential patient records in line with data protection and clinical governance standards
- Support billing, invoicing and payment processing for consultations and treatment packages
- Assist with general clinic administration, including email management, document preparation and filing
- Help manage the clinic’s social media presence, respond to online reviews and support marketing communications where needed
Who You Are:
- You have previous experience in a healthcare, clinical or medical administration setting
- You deliver excellent customer service — patients feel reassured, heard and cared for after every interaction
- You’re highly organised with strong attention to detail and can manage multiple priorities with ease
- You communicate clearly and compassionately, both in writing and on the phone
- You’re comfortable with digital tools — online booking systems, email platforms and basic CRM or patient management software
- You handle sensitive and confidential information with the utmost discretion
- You’re a self-starter who thrives working independently in a remote environment
Why Join Us:
- Work alongside a leading specialist in hormone, functional and longevity medicine
- Flexible, remote working that fits around your life
- Be part of a growing clinic that is genuinely changing patients’ lives
- A supportive, purpose-driven environment where your contribution truly matters
If this sounds like you, we’d love to hear from you. Apply by sending your CV and a short cover note to or message us directly here on LinkedIn.
We’re Hiring | Administrative Patient Liaison Officer in London employer: The Schoeman Clinic
At The Schoeman Clinic, we pride ourselves on being an exceptional employer that values flexibility and work-life balance, offering remote and part-time opportunities for our Administrative Patient Liaison Officer role. Our supportive and purpose-driven culture fosters personal growth and development, allowing you to make a meaningful impact in the lives of patients while working alongside leading specialists in hormone and functional medicine. Join us in a dynamic environment where your contributions are truly valued and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land We’re Hiring | Administrative Patient Liaison Officer in London
✨Tip Number 1
Get to know the clinic! Research The Schoeman Clinic and understand their values and services. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for patients, being warm and professional is key. Role-play with a friend or family member to get comfortable with common patient queries.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple priorities in previous roles. This will demonstrate your ability to handle the busy environment at the clinic.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team at The Schoeman Clinic.
We think you need these skills to ace We’re Hiring | Administrative Patient Liaison Officer in London
Some tips for your application 🫡
Show Your Passion for Patient Care:When writing your application, let us see your genuine enthusiasm for helping patients. Share experiences that highlight your commitment to providing excellent care and support, as this is key for the Administrative Patient Liaison Officer role.
Tailor Your CV and Cover Note:Make sure your CV and cover note are tailored specifically to the job description. Highlight relevant experience in healthcare and customer service, and don’t forget to mention any digital tools you’re comfortable with, as we value tech-savvy candidates.
Be Clear and Concise:In your written application, clarity is crucial. Use straightforward language and keep your sentences concise. This will help us quickly understand your qualifications and how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process.
How to prepare for a job interview at The Schoeman Clinic
✨Know the Clinic Inside Out
Before your interview, take some time to research The Schoeman Clinic. Understand their approach to hormone health and functional medicine. This will not only show your genuine interest but also help you align your answers with their values and mission.
✨Showcase Your Customer Service Skills
As an Administrative Patient Liaison Officer, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for patients or clients. Highlight how you made them feel cared for and reassured.
✨Demonstrate Organisational Prowess
This role requires strong organisational skills. Be ready to discuss how you manage multiple priorities and keep track of important details. You might even want to share a specific system or tool you use to stay organised in a busy environment.
✨Practice Compassionate Communication
Communication is crucial in this role. Think about how you can convey warmth and professionalism in your responses. Practise answering common interview questions in a way that reflects your ability to communicate clearly and compassionately, both in writing and verbally.
