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- Tasks: Provide top-notch support to customers and internal teams in a fast-paced environment.
- Company: Leading elevator and escalator company dedicated to innovation and quality.
- Benefits: Full-time role with competitive pay and opportunities for growth.
- Why this job: Join a diverse team making a real difference in people's lives.
- Qualifications: Strong communication skills and contact centre experience preferred.
- Other info: Work in a dynamic setting with a focus on safety and innovation.
The predicted salary is between 30000 - 42000 £ per year.
A leading elevator and escalator company in Coventry seeks a Contact Centre Advisor to deliver exceptional support to business customers and internal teams. In this full-time role, you will manage inbound and outbound communications, ensuring adherence to strict KPIs.
Candidates should possess strong communication skills and experience in contact centres, with knowledge of SAP CRM being an advantage.
Join a diverse team committed to enhancing quality of life through safe and innovative solutions.
Customer Care Centre Advisor — 24/7 Support in Coventry employer: the Schindler Group
Contact Detail:
the Schindler Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Centre Advisor — 24/7 Support in Coventry
✨Tip Number 1
Make sure you know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional support, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Care Centre Advisor — 24/7 Support in Coventry
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about delivering exceptional support, make sure your written application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively manage inbound and outbound communications.
Tailor Your Experience: We want to see how your previous experience in contact centres aligns with the role. Be specific about your past roles and responsibilities, especially if you've worked with SAP CRM. Tailoring your application shows us you're serious about the position!
Highlight Your KPIs Knowledge: As you'll need to adhere to strict KPIs, mention any relevant metrics you've achieved in your previous roles. This could be anything from call handling times to customer satisfaction scores. It helps us see that you understand the importance of performance in a contact centre environment.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at the Schindler Group
✨Know Your Stuff
Before the interview, make sure you understand the company and its products. Research their elevator and escalator solutions, and be ready to discuss how you can contribute to enhancing customer support.
✨Show Off Your Communication Skills
As a Customer Care Centre Advisor, strong communication is key. Practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios with a friend to refine your responses.
✨Familiarise Yourself with KPIs
Since the role involves adhering to strict KPIs, brush up on what these might be in a contact centre environment. Be prepared to discuss how you've met or exceeded KPIs in previous roles.
✨Highlight Your Tech Savvy
If you have experience with SAP CRM, make sure to mention it! If not, show your willingness to learn new systems quickly. Being tech-savvy can set you apart from other candidates.
