At a Glance
- Tasks: Monitor and optimise network performance while providing remote support for complex issues.
- Company: Join SCC, Europe's largest privately-owned IT business with a focus on innovation.
- Benefits: Enjoy a competitive salary, flexible benefits, and paid volunteering days.
- Other info: Hybrid working model with excellent career development opportunities.
- Why this job: Be part of a dynamic team making a real impact in the tech world.
- Qualifications: CCNA or equivalent, with SD-WAN experience and strong diagnostic skills.
The predicted salary is between 40000 - 45000 £ per year.
Overview
Role purpose: Demand for SCC\'s Professional services continues to grow both from existing and new customers. This role is for a Network Operation Engineer, working within a team, using a shift pattern and based in Manchester. Experienced Ops technician with excellent customer focus not just dealing with tickets/faults but strong with Auditing and reporting so not purely technical. Requires an advanced understanding of IP Networking specifically Cisco but multi-vendor environment. SD-WAN experience essential and demonstrated via certification and lengthy operational experience. Experience working on Data/IP Networks within an operational environment; completing 2nd/3rd level diagnostics. Demonstrative experience in Incident Management and Service Operations environments. This is a fixed term contract role initially offering 12 months duration. Security clearance or the willingness to apply will be required for this role.
Responsibilities
- Deliver proactive network monitoring and implement corrective action to ensure optimal network performance.
- Provide remote support to Field Engineers working on faults 2nd/3rd level diagnostics across multiple technologies and Vendors.
- Demonstrative experience in Incident Management and Service Operations environments.
- Liaise between internal departments, 3rd party suppliers and customer within agreed SLA\'s.
- Complete network reports and analysis when required.
- Ensure Governance of processes within the NOC environment.
- Work well within our NOC team and have the ability to work shift pattern.
- Performing Network (WAN, LAN, WLAN and Firewall) configuration, deployment, troubleshooting and administration as part of a project.
- Creating and performing authorised changes to customer environment.
- Contributing to delivering team performance.
- Capable of working to 2nd/ 3rd line support level.
- Experienced in use of System Management Platforms.
- Structured approach to delivery governance on complex networks.
- Understanding of network management and use of Network Management Platform tools.
- Track record of successfully prioritising simultaneous activities within SLA.
- A Self-motivating individual with the ability to develop strong customer relationships as well as functioning in a team environment.
- Strong interpersonal negotiating and communication skills.
- Ability to manage complex customer interfaces.
- Planning and managing of risk in a support environment.
- Ability to produce reports.
Qualifications
- CCNA or equivalent technical/professional qualifications.
- SD-WAN experience essential and demonstrated via certification and operational experience.
- Experience on Data/IP Networks within an operational environment; 2nd/3rd level diagnostics.
About SCC
SCC is Europe\'s largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex. We are an equal opportunities employer. SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
Diversity & Inclusion at SCC - Sustainability at SCC - Life at SCC
Role Details
Role: Network Engineer - Professional Services
Location: Manchester (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Fixed term 12 months
Salary Package: £40,000 - £45,000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: Recurring Shift Pattern - Two x 12 hour Days (06.00 - 18.00), Two x 12 hour nights (18.00 - 06.00), Four Days Off. 1 hour lunch break, average of 38.5 hours per week
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe\\\'s largest privately-owned IT Company
Network Engineer - Professional Services in Manchester employer: The Scc
SCC is an exceptional employer, offering a dynamic work environment in Manchester where innovation thrives and employee growth is prioritised. With a strong commitment to diversity and inclusion, employees benefit from a flexible hybrid working model, comprehensive benefits, and opportunities for career development within Europe's largest privately-owned IT business. Join a team that values collaboration and customer focus while enjoying the unique advantages of working in a cutting-edge technology landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Network Engineer - Professional Services in Manchester
✨Get to Know Your Local Tech Scene
In the telecommunications-networking field, local tech meetups and networking events can be goldmines for finding temporary opportunities. Keep an eye out for local gatherings or meetups in your area—these are great places to mingle with professionals and hear about short-term gigs before they're even advertised.
✨Reach Out to Recruiters Specialising in Telecoms
Recruitment agencies that focus on the telecommunications sector can be super helpful, especially for temporary roles. Get in touch with them, let them know your skills, and ask if they have any upcoming projects or short-term contracts that might suit you.
✨Stay Active in Online Forums and Communities
Join online forums and communities related to telecommunications, like Reddit threads or LinkedIn groups. Engage with the discussions and share your expertise—it’s a great way to get noticed by potential employers and learn about temporary positions that you might not see elsewhere.
✨Check Out Temporary Roles with The Scc
Don't forget to keep The Scc in mind when searching for temporary positions. Keep checking our website for new postings, and consider applying directly to roles that fit your skills. This proactive approach can really help you land a temporary gig in telecommunications.
We think you need these skills to ace Network Engineer - Professional Services in Manchester
Some tips for your application 🫡
Show Off Your Technical Know-How:In the telecommunications-networking field, it’s crucial to highlight your technical skills in your CV. Make sure to include relevant certifications like CCNA or any practical experience with network design and implementation. If you've worked on projects involving setting up networks or troubleshooting, give those a shout-out!
Tailor Your CV for the Temporary Role:Since this is a temporary position, employers will want to see your ability to adapt quickly. Highlight previous short-term roles or projects that showcase your flexibility, coupled with your skills in telecommunications. It’s all about showing that you can hit the ground running!
Craft a Focused Cover Letter:Don’t just rest on your CV for the cover letter; use it as an opportunity to explain why you’re the right fit for this temporary role at The Scc. Mention your enthusiasm for the telecom industry and how your past experiences can add value over a short period. Let them know you're keen to get stuck in!
Have Your Availability Up Front:In a temporary job, timing can be everything. Clearly state your availability in your cover letter and CV. Are you ready to start immediately, or do you have commitments? We want to make the hiring process as smooth as possible for The Scc, so let's be transparent!
How to prepare for a job interview at The Scc
✨Brush Up on Networking Fundamentals
Make sure you're clued up on the core principles of telecommunications and networking. Review key concepts like IP addressing, routing protocols, and network design, as these might come up in both technical questions and practical scenarios during the interview with The Scc.
✨Showcase Relevant Projects
Since this is a temporary role, it’s vital to demonstrate how quickly you can adapt and contribute. Bring along any relevant projects or experiences, even if they were just part of your studies. A well-prepared portfolio showcasing your skills in setting up networks or problem-solving in real-time can really make you stand out.
✨Prepare for Scenario-Based Questions
Expect to face some scenario-based questions where you’ll have to troubleshoot a network issue or design a solution on the fly. Practising these kinds of questions beforehand will help us think critically and showcase our analytical skills effectively to the interviewers at The Scc.
✨Be Ready to Discuss Team Contribution
Since this is a temporary position, emphasise your ability to work well in a team and how you can hit the ground running. Share examples of how you've collaborated in previous projects or internships, as this shows that you’re ready to contribute from day one at The Scc.
