At a Glance
- Tasks: Support IT hardware/software at customer sites and assist with projects.
- Company: Join a leading tech company committed to equality and diversity.
- Benefits: Enjoy a competitive salary, great benefits, and a supportive work environment.
- Other info: Flexible hours with opportunities for overtime and career growth.
- Why this job: Make a real difference in IT support while developing your skills.
- Qualifications: CompTIA A+ or equivalent experience, full UK driving licence required.
The predicted salary is between 27200 - 27200 £ per year.
Responsibilities
- Attend customer sites to provide support on IT hardware and software products, within required SLA.
- Install, upgrade, repair, configure, and test hardware/software for equipment following standard procedures.
- Assist with projects and provide hands‑on support as needed.
- Handle calls according to current procedures, escalating and resolving issues promptly.
- Provide support and advice to other services engineers working off‑campus.
- Participate in routine preventative maintenance and audit activities as required.
- Use mobile devices to handle and process all assigned calls efficiently.
- Adhere to relevant Health & Safety procedures, both site‑specific and company‑wide.
- Comply with all conditions and processes of the local Airport Authority, including personal ID pass and vehicle pass requirements, and attend training as needed.
- Perform related IT work within the Services remit, spending time in all areas of the customers campus coverage.
- Participate in 24/7 coverage via a rota system or shifts if required.
- Assist with administrative duties within the team as requested by manager.
- Be aware of the SLA for each call and strive to meet the SLA.
- Maintain company vehicles and their records, complying with the company's policy regarding vehicle use, especially in airside locations.
- Be available to assist with project support outside core hours occasionally, as reasonably required by the site.
- Perform any other duties as reasonably assigned by line manager.
- Comply with management system policies, company policies, and guidelines, and take responsibility for health and safety in the workplace.
- Maintain a professional and presentable appearance at all times.
- Be willing to work overtime when required.
- Be familiar with all SCC policies and processes relevant to the role and responsibilities to SCC and customers.
- Be familiar with customer policies and processes where applicable.
- Customer requirement to always be professional and presentable with excellent customer facing skills.
Qualifications
- Trained to at least the Comp TIA A+ qualification or equivalent knowledge/experience.
- Possess or can obtain relevant technical certifications.
- Demonstrate the ability to work at height and undertake varied manual handling activities.
- Demonstrate self‑motivation, good organisational skills, and ability to work unsupervised.
- Have a full UK driving licence.
- Additional Information
- Salary: £27,200 plus large company benefits.
- Hours: 08:00 to 16:30, 1 hour lunch, Monday – Friday.
- Equal Opportunities
We are an equal opportunities employer.
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment.
No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non‑membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
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IT Field Delivery Engineer employer: The Scc
At Scc, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Leeds location provides employees with access to a vibrant city life while enjoying competitive salaries and extensive benefits, including professional development opportunities that empower our team to grow their careers in the fast-evolving cloud technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Delivery Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The Scc values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges The Scc might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at The Scc!
✨Direct Apply to The Scc
Let's not forget to apply directly through the The Scc website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Field Delivery Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The Scc.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The Scc. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The Scc
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
