At a Glance
- Tasks: Join our Central Support team to manage customer orders and provide top-notch service.
- Company: SCC, Europe's largest privately-owned IT business, based in a modern HQ in Birmingham.
- Benefits: Competitive salary, flexible benefits, hybrid working, and paid volunteering days.
- Other info: Inclusive workplace with career development and lifelong learning opportunities.
- Why this job: Be part of a dynamic team that values innovation and customer experience.
- Qualifications: Customer service experience, organised, and proficient in MS packages.
The predicted salary is between 27825 - 27825 £ per year.
Working as part of the Central Support team, aligned to the product supply area of the business, you will be working closely with the sales teams in the management and fulfilment of all new customer orders, as well as providing associated customer service.
The role will encompass all element of the supply chain - quoting, sales order processing, purchase order placement as well as all post sale activity, managing requests from initial receipt through to conclusion, allowing you to develop your knowledge of the end to end supply chain activities, ensuring that delivery to our customer is fast, efficient and cost effective for the business.
Success in this position is demonstrated by team work, enthusiasm, problem solving and the ability to work under pressure with excellent communication skills., General
- Answering calls from both Customers and Internal Departments.
- Management of all requests through our call handling systems, in-line with the service levels.
- Working with the business to minimise the risk of any fraudulent transactions.
- Ensuring full compliance with all business processes and policies, including all mandatory training for Security, GDPR, Business Continuity and Health & Safety.
- Business month end and quarter end commitments may require you to work extended hours and outside of the normal standard business hours.
- Quotation Responses.
- Co-ordination and completion of customer requests for pricing, working with other supporting teams within the business and our approved suppliers to ensure that the best pricing and solution are offered.
- Sales Order Processing.
- Verification of all new customer orders.
- Co-ordination, acceptance and processing of all new customer purchase orders onto our systems.
- Ensuring that all checks are completed and that the transaction is in-line with the business requirements.
- Purchase Order Processing.
- Creation and placement of any supporting purchase orders to fulfil our customer orders.
- Ensuring that all checks are completed and that the transaction is in-line with our business requirements.
- Ensuring that these contain all relevant information to allow our suppliers to complete.
- Customer Order Fulfilment.
- Pro-actively working on all outstanding customer purchase orders, managing these through to successful delivery.
- Providing regular updates to the customers on the status of these orders.
- Looking at the best ways to fulfil any outstanding orders - identifying other stock sources, considering any commercial aspects.
- Working closely with our suppliers in resolving any queries or issues relating to the supply of our purchase order.
- Managing the customer outstanding order reports and ensuring that these are reflective of the latest supply position.
- Working with the other Supply Chain departments to resolve any logistical or build issues in a timely manner.
- Customer Services.
- Verification of all requests for assistance.
- Providing regular updates on the status of these requests.
- Ensuring that these are managed and resolved in a timely manner and in-line with our service levels.
- Production of customer reports.
- After Sales Management.
- Verification and validation of any requests for products or services to be returned for credit, ensuring that these are within the agreed timescales and criteria for acceptance.
- Ensuring any approved requests are managed through to successful conclusion and that both SCC and the customer have formal closure including any commercial credits associated with the request.
- Working with third party departments and suppliers to ensure that the request is managed through to conclusion.
- Instigating and management of all credits requests associated with the return of product or services, minimising the exposure to the business and ensuring that all relevant approvals are obtained.
- Supplier invoice query resolution.
- Courier and transit issues, working closely with our Customers and third party Contractors to ensure that any issues identified are managed through to a successful conclusion.
- Delivery Issues, verification and management of requests where the delivery is incorrect or incomplete, working with both our Customers, Internal Departments and third party Contractors to ensure that any issues identified are managed through to a successful conclusion.
Previous customer service experience.
- Organised.
- Methodical.
- Cmputer literate.
- Well spoken.
- Well presented.
- Knowledge of MS packages.
- Educated to A-C level including English and Maths, qualified to L3 / A level.
SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences.
We are a business where innovation is greater as we combine unique ideas, people and disciplines.
We are a global company that is passionate about IT and where we look to simplify the complex.
We are an equal opportunities employer SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment.
No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
- Diversity & Inclusion at SCC - Sustainability at SCC - Life at SCC -
- Salary
Package: £27,825 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
- Interview
- Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
- #J-18808-Ljbffr
Customer Sales Co-ordinator in Birmingham employer: The Scc
At Scc, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Leeds location provides employees with access to a vibrant city life while enjoying competitive salaries and extensive benefits, including professional development opportunities that empower our team to grow their careers in the fast-evolving cloud technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Co-ordinator in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Scc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Scc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Sales Co-ordinator in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Scc:Your cover letter is your chance to shine! Tell us why you want to work at The Scc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Scc!
How to prepare for a job interview at The Scc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
