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- Tasks: Greet guests, park cars, and ensure a seamless experience at our hotel.
- Company: Join a family-owned Cornish business known for its warm hospitality.
- Benefits: Earn £12.60 per hour plus tips, enjoy discounts, and 28 days holiday.
- Why this job: Be part of a dynamic team where no two days are the same!
- Qualifications: Must have a full UK driving licence and be 21 or over.
- Other info: On-site accommodation available and opportunities for career growth.
We enjoy looking after people, that’s what great people do. The Scarlet Front of House team do things a little differently here, providing a unique guest experience with our warm Scarlet welcome and enlightened hospitality, through to waving the final goodbye. If you are welcoming and passionate about excellent hospitality, understand the need to be motivated and flexible; and are inspired to go the extra mile for our guests and our fellow colleagues, we would love for you to join our team.
We are looking for a candidate to work with the Reception team, meeting and greeting guests and parking cars as needed. No two days at the hotels are the same and your responsibilities will vary daily, however each day you can expect to:
- Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
- Provide a swift and effective check-in process for the day’s arrivals, adhering to standard operating procedures.
- Deal with in-house guest requests, recording all feedback for seamless shift handovers.
- Ensure the accuracy of data in all systems and provide the necessary daily information required.
- Answer any questions our in-house guests may have about the hotel and local area.
- Anticipate our guests needs to provide a seamless experience.
- Ensure all telephone calls are answered quickly and as efficiently as possible.
- Report any maintenance issues and check that the work has been completed and feedback to the guest.
- Responsible for ensuring the accuracy of guest billing, financial transactions and the reception float.
- Maintain the brand standards of our reception and public spaces as well as keeping areas tidy and presentable.
Outside of your responsibilities on reception you will be the first point of call for our Valet needs, which will require:
- Parking our guests’ vehicles in a sensible, careful manner.
- Arranging cars to be available as guests go out for the day or on the day of departure.
Requirements for this role include:
- Previous experience as a valet or parking attendant.
- You hold a full UK driving licence for a minimum of 2 years.
- You are not disqualified or prohibited by law from holding or obtaining such a licence.
- You are 21 years of age or over.
- Available for weekends and evenings.
What we offer:
- £12.60 per hour plus tips.
- A people-centric working environment.
- Learning and internal career progression opportunities.
- A permanent contract with 28 days holiday per year (29 after 1 year).
- Long service scheme, enjoy a free stay at Bedruthan after your first year!
- Enjoy 40% off food and drinks, along with a range of other services throughout the hotel with our own discount scheme!
- Local partnership discounts.
- Health Shield Healthcare Plan.
- On-site team accommodation is available.
Valet Parking Host employer: The Scarlet Hotel
Contact Detail:
The Scarlet Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Valet Parking Host
✨Tip Number 1
Familiarise yourself with the hotel and its surroundings. Knowing the local area well will help you answer guests' questions confidently and provide them with a better experience.
✨Tip Number 2
Practice your customer service skills. Since this role is all about providing excellent hospitality, consider role-playing scenarios with friends or family to enhance your ability to handle various guest interactions.
✨Tip Number 3
Showcase your driving skills. Since you'll be parking guests' vehicles, it might be beneficial to practice parking in different situations, ensuring you can demonstrate your competence during any practical assessments.
✨Tip Number 4
Be prepared to discuss your flexibility and motivation. Think of examples from your past experiences where you've gone the extra mile for customers or adapted to changing situations, as this aligns perfectly with what we value at StudySmarter.
We think you need these skills to ace Valet Parking Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Valet Parking Host position. Tailor your application to highlight how your experience aligns with these expectations.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and your ability to provide excellent guest experiences. Mention specific examples from your previous roles that demonstrate your skills in customer service and problem-solving.
Highlight Relevant Experience: In your CV, emphasise any previous experience as a valet or parking attendant. Include details about your driving licence and any relevant skills that make you a suitable candidate for this role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at The Scarlet Hotel
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for providing excellent service. Share examples from your past experiences where you went the extra mile for guests, as this aligns perfectly with what the hotel values.
✨Demonstrate Flexibility and Adaptability
Since no two days are the same in this role, highlight your ability to adapt to changing situations. Discuss times when you successfully handled unexpected challenges or varied responsibilities.
✨Emphasise Teamwork
The role involves working closely with the Reception team, so be prepared to discuss how you collaborate with others. Share instances where you supported colleagues or contributed to a positive team environment.
✨Prepare for Practical Scenarios
Expect questions about how you would handle specific situations, such as dealing with guest complaints or managing multiple tasks at once. Practising these scenarios can help you respond confidently during the interview.
