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- Tasks: Lead a team to create unforgettable spa experiences and ensure smooth operations.
- Company: Join RED Hotels, a family-owned business in stunning coastal Cornwall.
- Benefits: Competitive salary, tips, discounts, and a nurturing work environment.
- Why this job: Make a real impact on guest experiences in a beautiful spa setting.
- Qualifications: Strong leadership skills and experience in hospitality or spa operations.
- Other info: Enjoy career progression opportunities and a positive work-life balance.
The predicted salary is between 28683 - 28683 £ per year.
Are you passionate about creating unforgettable spa experiences?
Do you thrive on smooth operations and seamless guest journeys?
Would you like to work in a stunning coastal spa setting?
Here at RED Hotels, we believe in creating nurturing, immersive, and
inspiring spa experiences. Our Spa Operations Team Leaders are the
driving force behind our guest journey, ensuring every detail runs
smoothly and that both our team and guests feel supported and cared
for.
What makes a RED Spa Operations Team Leader?
- Are you a natural leader with a calm and organised approach?
- Do you take pride in creating seamless experiences that flow
effortlessly? - Are you passionate about operational excellence, standards, and
guest care? - Can you support and motivate a team while keeping the bigger
picture in mind?
Our Operations Team Leaders bring our spas to life by coordinating the
day-to-day running of facilities and guest journeys. With strong
leadership, a talent for organisation, and a drive for continuous
improvement, you’ll ensure that guests enjoy exceptional spa experiences
while the team works in a well-supported, efficient environment.
Who do we want?
This is a leadership role focused on smooth operations, outstanding
standards, and enhancing guest experiences across both hotel sites. You
will be a mentor and operational lead for our Spa Hosts, ensuring the spa
facilities are maintained to the highest level, the team feels supported,
and that our ethos of holistic and sustainable hospitality shines through
every detail.
Key Responsibilities:
- Support, nurture, and inspire our spa hosts and therapists to
deliver 5-star guest experiences - Oversee the day-to-day operation of spa facilities, including pools,
thermal rooms, hot tubs, hammam, and treatment spaces - Ensure smooth guest journeys from arrival to departure,
anticipating and resolving challenges before they arise - Lead by example, upholding standards and fostering a culture of
care, efficiency, and attention to detail - Coordinate with the wider hotel teams to align spa operations with
overall guest experience - Monitor and maintain operational systems, safety standards, and
sustainability practices - Support in team scheduling, communication, and daily briefings to
ensure smooth running of the department
Skills & Experience:
- Strong leadership and mentoring skills
- Excellent communication and organisational abilities
- Experience in spa, leisure, or hospitality operations
- Passion for delivering exceptional guest experiences
- Ability to thrive in a dynamic, fast-paced environment
- A collaborative mindset with a focus on team development and
wellbeing
What do you get?
As a family-owned, independent Cornish business, we put our talented
team at the heart of everything we do. We offer a positive work-life
balance, a nurturing work environment, and a range of benefits that
make our hotels a fantastic place to work:
- Competitive salary of £28,683.20PA plus tips
- A people-centric working environment
- Learning and internal career progression opportunities
- A permanent contract for 40 hours (5 days a week) with 28 days
holiday per year (29 after 1 year) - Long service scheme – enjoy a free stay at Bedruthan after your
first year! - 40% off food and drinks, plus discounts on hotel services
- Local partnership discounts
- Health Shield Healthcare Plan
- On-site team accommodation available
Perched on the rugged cliffs of North Cornwall, Bedruthan and Scarlet
have always been pioneers in hospitality, offering immersive wellness
experiences. When you join our team, you become part of one of the most
exciting independent hospitality companies in the UK.
Joining our team isn’t just a job — it’s a lifestyle choice!
#J-18808-Ljbffr
Spa Operations Team Leader employer: The Scarlet Hotel
Contact Detail:
The Scarlet Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Operations Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the spa and hospitality industry. Attend events, join online forums, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research RED Hotels and understand their ethos of holistic and sustainable hospitality. We want to see your passion for creating unforgettable spa experiences shine through when you talk about how you can enhance guest journeys.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past where you’ve successfully led a team or improved operations. We love candidates who can demonstrate their ability to support and inspire others while keeping everything running smoothly.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who align with our values, so make sure to highlight your commitment to operational excellence and guest care.
We think you need these skills to ace Spa Operations Team Leader
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for creating unforgettable spa experiences shine through. We want to see how much you care about guest journeys and operational excellence!
Be Organised: Make sure your application is well-structured and easy to read. A calm and organised approach in your writing reflects the qualities we’re looking for in a Spa Operations Team Leader.
Highlight Leadership Skills: Don’t forget to showcase your leadership and mentoring skills! Share examples of how you've supported and inspired teams in the past, as this is key to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at The Scarlet Hotel
✨Know the Spa Inside Out
Before your interview, make sure you research RED Hotels and their spa offerings. Familiarise yourself with their services, ethos, and any unique features of the spa facilities. This will show your genuine interest and help you connect your experience to their specific needs.
✨Showcase Your Leadership Style
As a Spa Operations Team Leader, your leadership skills are crucial. Prepare examples of how you've successfully led teams in the past, focusing on how you’ve nurtured and inspired others. Highlight your ability to maintain calm under pressure and how you foster a supportive environment.
✨Anticipate Guest Needs
Think about how you can enhance guest experiences. Be ready to discuss strategies for anticipating and resolving challenges before they arise. This could include examples from your previous roles where you improved guest satisfaction or streamlined operations.
✨Emphasise Collaboration
RED Hotels values teamwork, so be prepared to talk about how you collaborate with other departments. Share instances where you coordinated with hotel teams to create seamless guest journeys, demonstrating your understanding of the bigger picture in hospitality.
