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- Tasks: Lead and inspire the spa front-of-house team to create exceptional guest experiences.
- Company: Join Bedruthan and Scarlet, innovative leaders in coastal hospitality.
- Benefits: Enjoy competitive salary, 28 days holiday, discounts, and ongoing training.
- Why this job: Shape the future of spa hospitality while working in stunning coastal Cornwall.
- Qualifications: 2 years' leadership experience in spa, wellness, or hospitality required.
- Other info: Temporary team accommodation available; join a community-focused company.
The predicted salary is between 35000 - 37000 £ per year.
Are youa passionate andguest-focused leader?
Could youlead our spa front-of-house operations with clarity, warmth, and purpose?
Have you deliveredcross-departmental coordination, training, and guest satisfaction?
What do we want?
We are looking for a Permanent Spa Operations Manager – a key leadership role in shaping the guest journey across the spa environments at the Scarlet and Bedruthan Hotels.
Initially, this role will form part of a maternity cover plan: working alongside our Head of Wellness to jointly support the Spa Manager’s remit. The Head of Wellness will take primary responsibility for the therapies team, leaving you to focus on the guest-facing team, spa hosts, and the experiences that create warm, thoughtful, and seamless guest journeys.
As the Spa Operations Manager, you will lead our spa front-of-house operations helping our teams deliver consistently high levels of care.
Responsibilities and Duties:
– Leading and inspiring the guest-facing spa team, including Spa Hosts and the Operations Team Leader
– Ensuring every guest touchpoint reflects our values of care, calm, and consistency
– Coordinating with therapy and wellness leadership to deliver a unified spa experience
– Managing rotas, stock control, retail presentation, and spa service standards
– Acting as the senior contact for spa operations in the absence of the Spa Manager or Therapies Leads
– Helping transition this role into a more strategic guest experience leadership post over the next 12–18 months
You might be perfect for this role if you:
– Have at least 2 years’ leadership experience in a spa, wellness, or hospitality setting
– Are confident with bookings, guest service software (CRM/POS), and coordinating multi-layered teams
– Thrive in guest-facing roles and remain calm under emotional or complex feedback
– Have a passion for nurturing people and delivering truly thoughtful service
– Are highly organised, self-motivated, and values-led
Desirable Experience
– Experience in a luxury or lifestyle spa or hotel
– Knowledge of wellness-led or ethical businesses
– Background in retail, guest communications, or change management
At the Scarlet and Bedruthan, you’ll find more than a job – you’ll find purpose, community, and space to grow.
We offer:
- Full-time, 40 hours per week (on-site, including some weekends and evenings)
- Competitive salary £35-37K depending on experience plus a share of Tips
- Stunning work environments in coastal Cornwall
- Ongoing professional development and leadership training
- A business that values people, planet, and profit in equal measure
- A permanent contract with 28 days holiday per year (29 after 1 year)
- Long service scheme, enjoy a free stay at Bedruthan after your first year!
- Enjoy 40%off food and drinks, along with a range of other services throughout the hotel with our own discount scheme!
- Local partnership discounts
- Health Shield Healthcare Plan
Temporary team accommodation is available
Perched on the rugged clifftops of North Cornwall, Bedruthan and Scarlet have always been trailblazers in hospitality. Going above and beyond to make sure when you join our family you will be a part of one of the most exciting independent companies in the UK.
Apply now and help shape the future of spa hospitality with heart.
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Spa Operations Manager employer: The Scarlet Hotel
Contact Detail:
The Scarlet Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Operations Manager
✨Tip Number 1
Familiarise yourself with the Scarlet and Bedruthan Hotels' values and mission. Understanding their commitment to care, calm, and consistency will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of the hotels. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss specific examples from your past leadership experiences in spa or hospitality settings. Highlight how you've successfully managed teams and enhanced guest satisfaction, as this will resonate well with the hiring team.
✨Tip Number 4
Showcase your passion for wellness and ethical business practices. The role requires a strong alignment with their values, so be ready to articulate how your personal beliefs and experiences reflect this commitment.
We think you need these skills to ace Spa Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant leadership experience in spa, wellness, or hospitality settings. Emphasise your ability to inspire teams and deliver exceptional guest service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest-focused service and your understanding of the spa environment. Mention specific experiences where you have successfully coordinated teams or improved guest satisfaction.
Highlight Relevant Skills: In your application, focus on skills such as team management, guest service software proficiency, and your ability to remain calm under pressure. These are crucial for the Spa Operations Manager role.
Showcase Your Values: Demonstrate how your personal values align with those of the Scarlet and Bedruthan Hotels. Discuss your commitment to nurturing people and delivering thoughtful service, as these are key aspects of their ethos.
How to prepare for a job interview at The Scarlet Hotel
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for creating memorable guest experiences. Share specific examples from your past roles where you went above and beyond to ensure guest satisfaction, as this aligns perfectly with the values of care and warmth that the company seeks.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you've successfully managed teams in previous positions. Highlight any experience you have in training and inspiring staff, as well as how you handle feedback and maintain team morale, especially in high-pressure situations.
✨Familiarise Yourself with Spa Operations
Research the specific operations of spas, including booking systems and service standards. Being knowledgeable about these areas will show that you're ready to hit the ground running and can effectively manage the front-of-house operations.
✨Align with Company Values
Understand the company's commitment to people, planet, and profit. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission of providing thoughtful service while maintaining a sustainable approach.
