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- Tasks: Engage with guests, upsell services, and ensure exceptional customer experiences.
- Company: Join a vibrant, family-owned hotel group on the stunning Cornish coast.
- Benefits: Enjoy competitive pay, bonuses, discounts, and career growth opportunities.
- Why this job: Be part of a fun team, thrive in a positive environment, and make memorable guest experiences.
- Qualifications: Confidence in communication and a passion for sales; hospitality experience is a plus but not required.
- Other info: Full-time role with part-time options; weekend availability is essential.
The predicted salary is between 22000 - 29000 £ per year.
Are you a confident communicator?
Do you thrive in a positive and encouraging sales environment?
Would you love to facilitate fantastic experiences right here on the Cornish coast?
Be part of a vibrant Sales and Reservations team for our hotels and experiences. Warm, confident and friendly, you will be the first port of call for our guests, responsible for understanding their needs, showcasing the hotels, upselling, and delivering exceptional customer service to ensure they book their unforgettable experiences with us.
Quick thinking, you will use your initiative to solve problems and have a wealth of knowledge to give our guests the best information.
Communicating, collaborating and coordinating effectively, with the wider team and other departments, to support the delivery of what is required throughout a guests stay: detail is key.
Passionate about sales and motivated to succeed, you enjoy the challenge of working towards targets and celebrating you and your colleagues\’ wins.
List the top 3 attributes of your ideal candidate:
About you:
Highly motivated, you will be able to work within a team whilst using your own initiative and being assertive, thriving within our fast-paced environment and have a love for sales.
Adaptability will be essential along with a natural ability to engage with other departments.
Working with a sense of pride and purpose, you will find a genuine happiness from perfecting our unique guest journey through every interaction, so that each guest receives a tailored approach, and you deliver guest excellence.
You will be confident and caring, professional and approachable, fun and we will enjoy working alongside you, as you will with us.
You might already be in the hospitality sector, but this is not essential as we want the right person to join our great team.
Responsibilities and Duties:
- Confidently speaking with customers on the phone and via email, ensuring all phone calls & emails are answered quickly and efficiently
- Identify the guests needs and deliver a service that is relevant to those needs, building a relationship with guests and going above & beyond guest expectations
- Selling and upselling the hotels\’ products and services to ensure we create a memorable stay for our guests
- Working to sales targets to support the delivery of the businesses budgeted revenue
- Ensuring customer data is up to date and is GDPR compliant
- Ongoing administration to ensure all booking details are accurate and communicated to our guests and wider team
- Providing friendly, knowledgeable, efficient, and professional service at all times
- Effectively communicating with other hotel departments
This role is full-time (5 days, 40 hours) but part-time hours can be considered the right candidate. We work Monday – Sunday, with 8.5 hours shifts between the hours of 8am – 6.30pm, therefore weekend availability is important. You will be working in our central reservations office. This role is in person, we are unable to offer remote working.
Qualifications:
- Experience in a hotel reservation or sales environment is beneficial, but not essential
- Computer literacy: regular use of Microsoft Office programmes. Experience of booking systems is beneficial but not essential (training will be provided for our booking systems)
Key Skills :
- Excellent spoken and written English
- Computer literate
- Organisation
- Listening
- Communication
- Confident telephone manner
- Attention to detail
- Work well under pressure
As a family-owned, independent Cornish business, we value every member of our talented team. We offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work. These include:
- Competitive salary of £26,208 PA PLUS a share of hotel tips
- The ability to earn an additional 10% sales bonus paid quarterly
- A people-centric working environment
- Learning and internal career progression opportunities
- A permanent contract with 28 days holiday per year (29 after 1 year)
- Long service scheme, enjoy a free stay at Bedruthan after your first year!
- Enjoy 40% off food and drinks, along with a range of other services throughout the hotel with our own discount scheme!
- Local partnership discounts such as discounted gym membership
- Health Shield Healthcare Plan
On-site team accommodation is available
Perched on the rugged clifftops of North Cornwall, Bedruthan and Scarlet have always been trailblazers in hospitality. Going above and beyond to make sure when you join our family you will be a part of one of the most exciting independent companies in the UK.
Joining our team isn’t a job, it’s a lifestyle choice.
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Reservations Specialist employer: The Scarlet Hotel
Contact Detail:
The Scarlet Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Specialist
✨Tip Number 1
Familiarise yourself with the local area and the unique experiences your potential guests might be interested in. This knowledge will help you engage confidently with customers and showcase the hotels effectively.
✨Tip Number 2
Practice your communication skills, especially over the phone. Role-playing different customer scenarios with a friend can help you become more comfortable and confident in handling various guest inquiries.
✨Tip Number 3
Get to know the sales targets and upselling techniques commonly used in the hospitality industry. Understanding these concepts will prepare you to meet expectations and contribute to the team's success.
✨Tip Number 4
Showcase your adaptability by being open to learning new booking systems and processes. Highlighting your willingness to embrace change will demonstrate your commitment to providing excellent service.
We think you need these skills to ace Reservations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any roles where you demonstrated confidence in communication and adaptability, as these are key attributes for the Reservations Specialist position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for sales and your motivation to succeed. Share specific examples of how you've gone above and beyond for customers in previous roles, showcasing your ability to build relationships and deliver exceptional service.
Showcase Your Computer Skills: Since computer literacy is important for this role, mention any experience you have with Microsoft Office programmes or booking systems. If you lack direct experience, highlight your willingness to learn and adapt to new technologies.
Prepare for Potential Questions: Think about how you would respond to questions regarding your approach to upselling and handling customer inquiries. Be ready to discuss how you would ensure a tailored guest experience and how you thrive under pressure in a fast-paced environment.
How to prepare for a job interview at The Scarlet Hotel
✨Showcase Your Communication Skills
As a Reservations Specialist, you'll be the first point of contact for guests. Practice clear and confident communication, both verbally and in writing, to demonstrate your ability to engage effectively with customers.
✨Demonstrate Your Sales Passion
Highlight your enthusiasm for sales during the interview. Share examples of how you've successfully upsold products or services in previous roles, even if they are not directly related to hospitality.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you had to think on your feet or handle difficult situations, and be ready to discuss how you managed them.
✨Research the Company and Its Values
Familiarise yourself with the company’s ethos and the unique experiences they offer. Showing that you understand their commitment to guest excellence will set you apart as a candidate who truly aligns with their values.
