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- Tasks: Lead a dynamic team to create unforgettable guest experiences at our hotels.
- Company: Join a family-owned independent business in beautiful Cornwall, dedicated to exceptional hospitality.
- Benefits: Enjoy flexible working, 28 days holiday, discounts, and health benefits.
- Why this job: Be part of a supportive culture that values growth and celebrates success together.
- Qualifications: Experience in hotel reception management and a passion for guest service are essential.
- Other info: Opportunity for career progression and unique perks like free stays after your first year.
The predicted salary is between 28800 - 42000 £ per year.
As Reception Manager for Scarlet and Bedruthan Hotels you will work with your team to create places where people want to be, delivering an exceptional welcome that extends throughout our guests' stay, through supportive & inspirational leadership, team growth, and executing a clear, consistent and adaptable operating plan that values individuals. Our receptions are the heart of our hospitality and truly embody the 'home from home' style hosting across both our sites.
Priorities:
- Deliver a bespoke, informed, seamless and memorable welcome to hotel guests, non-residents and fellow team members.
- Be at the helm of your ship at the busiest times, flow between the hotels and see the sunset and sunrise in each business each week.
- Coordinate your agile teams with clarity so our people appreciate the value of every interaction and the part they play in our wider plan and goals.
- Take a fresh approach to learning ensuring training and development is available and appropriate to our seasonality. This will provide clear results in improving our guest experience and net promoter scores.
- Work with our group leaders, be flexible and dynamic to support the whole management team so our business flourishes and all our people can contribute and celebrate this success.
- Ensure our recruitment, onboarding, probation and leavers processes are followed and effective.
- Ensure our systems are accurate and operating effectively.
- Ensure all bills are accurate and payments processed.
- Take an active role in our cost lines and work with the relevant teams to improve and understand these results.
About you:
A highly motivated and ambitious individual with comprehensive experience managing hotel reception functions. Able to demonstrate exceptional knowledge of guest service. You will have sound English oral and written communication skills and exhibit exceptional attention to detail. Have the ability to lead by example and demonstrate commitment to continuous improvement. Experience managing teams, including 1-2-1’s, you will be a clear communicator and solutions lead manager who is looking to take an exciting new chapter in your career.
As a family-owned independent Cornish business, we value every member of our talented team, and we offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work. These include:
- Annual Salary (Negotiable depending on experience) based on 40 hours per week over 5 working days inclusive of weekends and public holidays.
- A people-centric working environment.
- Learning and internal career progression opportunities.
- 28 days holiday per year (29 after 1 year).
- Long service scheme, enjoy a free stay at Bedruthan after your first year!
- Enjoy 40% off food and drinks, along with a range of other services throughout the hotel with our own discount scheme!
- Local partnership discounts.
- Health Shield Healthcare Plan.
- Team accommodation is available.
Contact Detail:
The Scarlet Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with the unique offerings and values of Scarlet and Bedruthan Hotels. Understanding their 'home from home' philosophy will help you align your approach to guest service and demonstrate how you can enhance their welcoming atmosphere.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in high-pressure environments. Highlighting your ability to inspire and develop team members will resonate well with the hiring managers.
✨Tip Number 3
Be ready to discuss your strategies for improving guest experiences and net promoter scores. Having specific ideas or past successes in enhancing customer satisfaction will set you apart as a candidate who is proactive and results-driven.
✨Tip Number 4
Prepare to demonstrate your understanding of operational efficiency, particularly in relation to reception functions. Discussing how you've optimised processes or improved accuracy in billing will show that you can contribute to the hotel's overall success.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing hotel reception functions. Emphasise your guest service knowledge and any leadership roles you've held, as these are crucial for the Reception Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of what makes a memorable guest experience. Mention specific examples from your past roles that demonstrate your ability to lead teams and improve guest satisfaction.
Highlight Relevant Skills: In your application, focus on skills such as communication, attention to detail, and team management. These are essential for the role and should be evident in both your CV and cover letter.
Showcase Your Leadership Style: Discuss your approach to leadership in your application. Highlight how you support team growth and development, as well as your commitment to continuous improvement, which aligns with the values of Scarlet and Bedruthan Hotels.
How to prepare for a job interview at The Scarlet Hotel
✨Showcase Your Guest Service Expertise
As a Reception Manager, your knowledge of guest service is crucial. Be prepared to share specific examples of how you've delivered exceptional service in the past, and how you plan to maintain that standard at Scarlet and Bedruthan Hotels.
✨Demonstrate Leadership Skills
Highlight your experience in managing teams and leading by example. Discuss your approach to team growth and development, and how you can inspire your team to create a welcoming atmosphere for guests.
✨Emphasise Adaptability and Flexibility
The role requires a dynamic approach to managing busy periods. Be ready to discuss how you've successfully navigated high-pressure situations in previous roles and how you can adapt to the unique challenges of each hotel.
✨Prepare Questions About Company Culture
Since this is a family-owned business, showing interest in their values and culture is important. Prepare thoughtful questions about their approach to team collaboration and how they celebrate success within the organisation.
