At a Glance
- Tasks: Welcome guests, manage calls, deliver room service, and ensure safety overnight.
- Company: Join a family-owned Cornish business focused on people and hospitality.
- Benefits: Enjoy competitive pay, tips, 28 days holiday, and discounts on food and drinks.
- Why this job: Be part of a supportive team in a unique hotel environment with growth opportunities.
- Qualifications: Friendly, proactive, and ideally experienced in hospitality; training provided for the right candidate.
- Other info: On-site accommodation available and long service rewards like free stays.
Join Our Team as a Night Host
If you\’re someone who takes pride in looking after others, is a bit of a night owl, and enjoys being part of a friendly, supportive team this could be the perfect role for you.
Our Night Hosts are a vital part of our Front of House team, offering care, reassurance, and excellent hospitality through the quieter hours. You’ll be working across two very special hotels:
Scarlet – a peaceful, adults-only eco-sanctuary focused on wellbeing and natural living
Bedruthan – a vibrant, creative space for families, friends, and adventurers of all kinds
What You\’ll Be Doing
No two nights are quite the same but here\’s a taste of what your shift might involve:
Giving late arrivals a warm welcome and making early check-outs as smooth as possible
Answering phone calls quickly and helpfully, with a calm and clear approach
Delivering room service, helping run trays, and supporting the Food & Beverage team
Making sure guest bills, payments, and reception floats are accurate and up to standard
Keeping reception and public areas clean, tidy, and looking their best
Carrying out regular security patrols to ensure the site is safe and secure overnight
Staying calm and collected in any unexpected or challenging situations
Responding to guest requests with care, and passing on any feedback during shift handovers
Reporting maintenance issues and ensuring follow-ups are complete and communicated to guests
Using basic computer skills and sound numeracy to manage admin tasks reliably
You’ll need to be physically fit, as the role involves moving around thehotel grounds that are built into a steep hillside. There’s also nightly cleaning and tidying throughout the hotel to help prepare everything to be perfect for our early risers.
As part of this role, completing a first aid course is essential and mandatory, these certifications ensure you\’re fully equipped to keep our guests and team safe at all times.
Who We’re Looking For
We\’re after someone who’s friendly, proactive, and genuinely enjoys making people feel looked after. Ideally, you’ll be:
Confident, positive, and calm under pressure
A natural problem-solver, always looking for helpful solutions
A great communicator with solid spoken and written English skills
Experienced in hospitality or a similar role — although we’re happy to train the right person
Passionate about creating memorable guest experiences
Someone who thrives as part of a hardworking, supportive team
Why Work With Us?
We’re a family-owned, independent Cornish business, and we believe in putting our people first. From warm welcomes to long-service perks, we do our best to make this a place where you’ll feel proud to work. Here’s what you can look forward to:
A people-focused, supportive work environment
Learning and development opportunities, with room to grow your career
Competitive hourly pay plus tips
A permanent contract with 28 days of paid holiday per year
Long service rewards — enjoy a free stay at Bedruthan after your first year!
40% off food and drinks when you dine at our hotel
On-site accommodation available
Hospitality rewards and discount partnerships
If this sounds like your kind of role, we’d love to hear from you. Come join a team that truly values you, in a place where every day brings something a little different.
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Night Host employer: The Scarlet Hotel
Contact Detail:
The Scarlet Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Host
✨Tip Number 1
Familiarise yourself with the unique offerings of both hotels, Scarlet and Bedruthan. Understanding their distinct atmospheres and guest demographics will help you tailor your approach during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service during your conversations. Even if it's not directly related, showcasing your ability to handle guest interactions and problem-solving can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss how you manage stress and stay calm under pressure. Since the role involves unexpected situations, sharing specific examples of how you've handled challenges in the past will demonstrate your suitability for the Night Host position.
✨Tip Number 4
Show your enthusiasm for creating memorable guest experiences. Think of ways you can go above and beyond in your role, and be ready to share these ideas during your discussions with us. This will reflect your proactive attitude and passion for hospitality.
We think you need these skills to ace Night Host
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Night Host. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific aspects of the job that excite you, such as providing excellent hospitality or working in a supportive team environment.
Highlight Relevant Experience: In your CV, emphasise any previous experience in hospitality or customer service roles. Use specific examples to demonstrate your problem-solving skills and ability to remain calm under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key traits for a Night Host.
How to prepare for a job interview at The Scarlet Hotel
✨Show Your Hospitality Skills
Make sure to highlight any previous experience in hospitality or customer service during your interview. Share specific examples of how you've gone above and beyond to make guests feel welcome and cared for.
✨Demonstrate Calmness Under Pressure
Since the role involves handling unexpected situations, be prepared to discuss how you stay calm and collected in challenging scenarios. You might want to share a story where you successfully resolved a problem while maintaining a positive attitude.
✨Emphasise Teamwork
This position requires being part of a supportive team, so be ready to talk about your experiences working collaboratively with others. Mention how you contribute to a positive team environment and support your colleagues.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. This shows your interest in the role and the company. You could inquire about the training process for new Night Hosts or how the team handles guest feedback.