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- Tasks: Engage with customers and sell unique spa experiences while managing bookings.
- Company: Family-owned Cornish business known for its innovative hospitality.
- Benefits: Competitive pay, sales bonuses, discounts, and 28 days holiday.
- Why this job: Join a passionate team and promote holistic wellness in a stunning location.
- Qualifications: Customer service experience and a friendly, motivated attitude.
- Other info: Opportunities for career growth and a supportive work environment.
The predicted salary is between 20800 - 31200 £ per year.
Are you passionate about sales and feel confident that with the product knowledge you could actively sell our spa experiences? Are you organised and calm, with a keen eye for detail? Do you work well in a team and with targets? Our spas at Scarlet and Bedruthan are both Ayurvedic-inspired, drawing on the wisdom passed down over thousands of years with the addition of their own Cornish twist. From the first enquiry to closing the sale, our Spa Sales Specialists bring our spas to life; they build relationships with guests and entice them into our unique Ayurvedic spas.
Responsibilities and Duties:
- Confidently speaking to customers about the spa journey and selling spa therapies and experiences for both hotels.
- Processing online bookings and handling enquiries and bookings over the phone.
- Managing the diary to maximise bookings and creating reports on those we have received.
- Providing friendly, knowledgeable, efficient, and professional service at all times.
Key Skills:
- Similar experience with customer service, client bookings and diary management.
- A positive, warm, friendly attitude with the ability to build genuine relationships.
- Comfortable working with technology – full training on booking systems will be provided.
- Motivated to succeed, hit targets whilst encouraging and celebrating the whole team's success.
- Demonstrates good organisational skills.
- Has excellent spoken and written English skills.
- An awareness of or interest in holistic therapies is desirable, but you will be educated on the exciting world of Ayurveda.
As a family-owned, independent Cornish business, we value every member of our talented team. We offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work. These include:
- Hourly rate of £12.60 (£26,000 FTE) plus a share of hotel tips.
- The ability to earn an additional 10% sales bonus, paid quarterly.
- A people-centric working environment.
- Learning and internal career progression opportunities.
- A permanent contract with 28 days holiday per year (29 after 1 year).
- Long service scheme – enjoy a free stay at Bedruthan after your first year!
- Enjoy 40% off food and drinks, along with a range of other services throughout the hotel with our own discount scheme.
- Local partnership discounts, including discounted gym membership.
- Health Shield Healthcare Plan.
- Temporary On-site team accommodation is available.
Perched on the rugged clifftops of North Cornwall, Bedruthan and Scarlet have always been trailblazers in hospitality. Going above and beyond to make sure when you join our family you will be a part of one of the most exciting independent companies in the UK. Joining our team isn’t a job, it’s a lifestyle choice.
Spa Sales Specialist in Newquay employer: The Scarlet Hotel
Contact Detail:
The Scarlet Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Sales Specialist in Newquay
✨Tip Number 1
Get to know the spa experiences inside out! Familiarise yourself with the treatments and the unique Ayurvedic approach. This way, when you chat with potential guests, you can share your passion and knowledge, making them excited to book.
✨Tip Number 2
Practice your communication skills! Whether it’s over the phone or face-to-face, being warm and friendly goes a long way. Role-play with friends or family to build your confidence in selling those spa therapies.
✨Tip Number 3
Stay organised! Use a planner or digital tools to manage your time effectively. Keeping track of your bookings and enquiries will help you maximise sales and show that you’re on top of your game.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and shows you’re genuinely interested in joining our team. Plus, we love seeing applicants who take that extra step!
We think you need these skills to ace Spa Sales Specialist in Newquay
Some tips for your application 🫡
Show Your Passion for Sales: Let your enthusiasm for sales shine through in your application. We want to see how you can bring our spa experiences to life and entice guests with your product knowledge.
Highlight Your Organisational Skills: Since managing bookings and diaries is key, make sure to mention any relevant experience you have. We love a candidate who can keep things running smoothly and efficiently!
Demonstrate Your Team Spirit: We’re all about celebrating team success, so share examples of how you’ve worked well in a team before. Show us that you’re not just a lone wolf but someone who thrives in a collaborative environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our unique spas.
How to prepare for a job interview at The Scarlet Hotel
✨Know Your Spa Inside Out
Before the interview, dive deep into understanding the spa experiences offered at Scarlet and Bedruthan. Familiarise yourself with the Ayurvedic principles and how they are uniquely blended with Cornish elements. This knowledge will not only impress your interviewers but also show your genuine passion for the role.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences and how you successfully built relationships with clients. Think of specific examples where you exceeded targets or turned a hesitant customer into a loyal one. This will demonstrate your ability to sell spa therapies effectively.
✨Demonstrate Organisational Prowess
Since diary management is key in this role, be ready to talk about how you keep things organised. Share any tools or methods you use to manage bookings and handle enquiries efficiently. This will highlight your attention to detail and ability to juggle multiple tasks.
✨Embrace the Team Spirit
The company values teamwork, so come prepared to discuss how you contribute to a positive team environment. Share examples of how you've celebrated team successes or supported colleagues in achieving their goals. This will show that you're not just focused on individual success but also on uplifting the whole team.
